Tesco Trollied My Car! ~ Tesco-Complaint

Wednesday, March 14, 2007

Tesco Trollied My Car!

On 28 February 07 my car was damaged by one of your trolleys.It was seen by a customer who saw trolleys being placed in the trolley park by a member of staff. Several trolleys were not stacked properly behind the rail.On that date it was very windy and raining. One of the trolleys that was not correctly stacked came adrift and struck my car causing damage to back wing and wheel arch also rear back door.


Since the incident I have been calling Tesco on a daily basis to try and get someone to take me seriously. I have been fobbed off, ignored, and generally treated as if I were a nuisance. I have waited in for return phone calls that never happen, and yesterday I was told to attend the store at 6pm, only to find that the manager was not there. On one occasion I was told that my complaint was of no priority because of the fuel problem - even though my incident occurred before the fuel problem - and surely all your customers are important? I have now been asked to send in a witness statement to your claims office - my reference is 7653970.

I have absolutely no confidence that anything is going to happen as a result of my sending in this statement - your track record so far has left me very disillusioned. I feel the customer comes a very poor second with Tesco - you do not seem to have any facilities in place for the customer to speak to anyone - you seem to prefer to keep them at arms length - happy to sell goods to me, but not willing to take any responsibility when things go wrong.

I shop regularly in Tesco - please restore some of my faith by dealing with this issue for me by return.

Regards
Ian Comerford

27 comments:

Anonymous said...

There is notices in tesco car parks saying there not responible for any damage, plus it was windy? How can tesco control weather?

noidontworkfortesco said...

The reason why a trolly not correctly parked after use would have been a customers fault not Tescos!

"On one occasion I was told that my complaint was of no priority because of the fuel problem - even though my incident occurred before the fuel problem - and surely all your customers are important?"

So they ignore all of them for your non-tescos-fault accident. But you said in the very same quote "surely all your customers are important" Exactly - You aren't the only one!

Legally thick commenters should be shot said...

The 2 comments above are so legally stupid that I felt disgusted enough to add my comment. Such stupid ill-informed comments discourage and dis-avail other members of society of their legal rights.

Signage does not absolve one of liability if established in tort. In this instance the poster may have a claim in negligence.

Tesco cannot control weather and they cannot control other customers however they can ensure they provide adequate numbers of staff to ensure that trolleys are stored safely. To do otherwise resulting in damage to vehicles is to be negligent and to fail to meet a duty of care to customers. The damages for such negligence would be likely be the cost of repairs and time wasted (yes you can claim for wasted time).

For Tesco it is simply an economic decision not to provide adequate trolley workers as the likelihood of damage and the likelihood of legal action is low, especially with stupid comments like the two above.

I am a lawyer, I am 100% correct and no conversation with stupid commenters will be entered into.

Good day.

TM said...

Arrogant.

noidontworkfortescos said...

My comment was an opinion about why Tescos should drop everything for one customer and ignore all others. It was not a legal opinion or advise.

I thought a lawyer would have spotted that!

Anonymous said...

"I am a lawyer, I am 100% correct and no conversation with stupid commenters will be entered into"

Your obviously not that clever yourself.

You may be correct legally but this is just due to nanny state laws where common sense gets thrown out of the window. You cannot define adequate staff as it could have been an instant between the accident happening and the customer carelessly placing it therefore no amount of staff unless it was infinate would have prevented it.

Some things are just simply accidents!

So therefore there's a difference in being 'legally' correct and what is actually right!

Anonymous said...

"I am a lawyer, I am 100% correct and no conversation with stupid commenters will be entered into."

No your not, it should read -

"I am a lawyer, I am 100% 'legally' correct and no conversation with stupid commenters will be entered into."

What a crap lawyer!

Anonymous said...

if all you have to worry about is some poor sod who got his car bashed by a trolley then you seriously need to get a life!!! sure Tesco cannot control the weather, but they can or should control their trolleys. If the situation was different and you had your car bashed by a tesco trolley becuase the staff are incapable of putting a trolley away properly would you say, oh dont worry, although it was your staff who was controlling the trolley, and your trolley its still my fault and i'll pay for the damage, no, so don't be so bloody stupid! Mr Lawyer on here clearly knows his stuff, and you only disagree with him as you seem to have appointed yourself the sole defender of Tesco PLC! Have u nothing better to do?

Anonymous said...

"becuase the staff are incapable of putting a trolley away properly "

It's the customers who park them incorrectly!

Talk about trying to blame things on the Tescos or the staff who work there.

Anonymous said...

It's a fact of life, get over it.

Many cars are 'trollied' whilst in various types of car parks, it's an accident. Whether it is an accident or negligence by the trolley owner/user/retrieval assisant or an 'act of God' what matters? The odds are it will happen to most people during their driving lifetime.

My time is more valuable than to whinge about it, be thankful no-one was injured in the process.

As you were.

Anonymous said...

ok you obviously cant read correctly! it says "being placed in the trolley park by a member of staff" STAFF! see that? Do u work for tesco and thats the typical attitude of a Tesco employee "its the customers fault"

Anonymous said...

from what i can remember from my time working at tesco, there are forms on the HOST system for insurance claims regarding carpark accidents, including accidents of this nature. it would seem that the management in-store are just trying to fob off this customer, its appalling really, fair enough accidents can happen but you should be able to trust the staff to return trolleys safely, and when this doesn't happen, then theres no reason why tesco cannot follow its own procedure and make a claim.

Anonymous said...

"ok you obviously cant read correctly! it says "being placed in the trolley park by a member of staff" STAFF! see that? Do u work for tesco and thats the typical attitude of a Tesco employee "its the customers fault" "

Nope!

It says they saw a member staff put some in but didn't say those were the ones that came lose!

Anonymous said...

Um!!
"It was seen by a customer who saw trolleys being placed in the trolley park by a member of staff. Several trolleys were not stacked properly behind the rail"

and then

"One of the trolleys that was not correctly stacked came adrift and struck my car causing damage to back wing and wheel arch also rear back door"

I think that is clear enough for everyone to see!

Anonymous said...

It says they saw a member of staff putting trollys in a trolley park.

Where does it say that those particular trolleys were actually parked by a member of staff and not a customer!

Anonymous said...

nitpicking! you know exactly what it means tesco defender

TM said...

Hearsay.

Anonymous said...

"nitpicking! you know exactly what it means tesco defender"

I know what you want it to mean but it does not say that!

Therefore you do not know those trolleys were parked by a member of staff!

TM said...

As I have to park in a Tesco car park almost everyday I've learnt not to park anywhere near trolley bays!

I see people often just throw their used trolley "somewhere in the direction of" the trolley return bay. Lazy.

Also, by the way a lot of customers "park" their cars, I'm not at all surpised they suffer from scratches and dents. The white lines are not painted for fun.

Anonymous said...

shut up tm

notanonymous said...

shut up anonymous

Anonymous said...

Right enough of all of the above-just move on-and preferably on to my case:) I wonder if anyone may be able to help me. months ago I cancelled my tesco car issurance policy over the phone-or so i thought i had. The gentleman on the otherside was more than helpful and I remember thinking what great service it was as he said that although the systems were down he would try to cancel my policy and phone me if there were any problems. he had also said that i would still have to pay a certain outstanding balance-which I said I understood and agreed to. Three months later, I noticed that a sum of money was comming of my account that was double that of the original sum agreed and had been for the past 4 months. So I thought the only way to reslove this issue was to cancel the debit order against my account. Since then I have been travelling around and have not been home-however, i have been in phone contact as I have been managing all my finaces via phone. I have now come back to find that I apparently owe both £92 for a cancelled contract as well as £70 for legal costs now and if I do not pay this i will be prosecuted. I phoned the legal department dealing with this and they said that I had to pay the money and tried to intimidate me into paying the sum and then taking it up with Tesco's. I then phoned Tescos direct. The first person that I spoke to told me that I had signed a contact-which i hadn't as it was over the internet so there was no signature ever given-so i had to pay the £92 + £70 and that the amount taken off my account each month was double the because they had written and I had not responded with proof of a no claims certificate for my previous employers. She then pressed for dates and details and exact times which I could not give her. I understand I am at fault for this as I do not keep a strict diary or up to date with what goes in and out of my account. I then decided that I need to get all my dates together and write to them instead. I rang to get an address and did speak to a helpful gentleman that was friendly and did what I suppose he could do. He explained that if I had made a call to cancel the contract that who ever I spoke to would have logged the call and if the systems were down he would not have been able to log the call meaning that there was no way of me being able to prove that he had said he would cancel the contract. I refuse to pay the amount as they never once tried to contact me via phone or email-I understand that they have sent letters but surely as a customer based company they could of phoned and tried to straightenthe whole issue when I cancelled my Debit order of my account. I know that a lot of this is my fault for putting my faith in an unknown person in a call centre to cancel my contract as well as not being on top of all my accounts at all times but I have been travelling to and from countries and counties with my mobile always with me should i have any problems at home or with my accounts-do I have any legal rights a: for charging me three months premiums after I had cancelled and then a further £92 and b: they took double the agreeded amount of my account without my consent.

If any one could help or has advice I would really appreciate it-its not the money that I object to-its the big company attitude of 'what are you going to do about it?' that really has got to me.

Anonymous said...

Frankly all I can say is tht prove it was a trolley tht damaged ur car? The car park are not CCTV operated therefore u have no proof also a sign tht clearly states vechils left at own risk yes if negligence is abudent thn the store is liable but I would love to see you win that case in court clearly you are just and idiot who gas to complain about everything it's people like you who have ruined this country with heath and safety! People like you who need to stop blaming other people and just man the fuck up!

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Anonymous said...

Approximatly 18 years ago me and my wife were at the Clitheroe branch of tesco.
when we came out after shopping i became aware of a trolley heading in the general direction of our car. I tried to stop it but wasn't fast enough, which meant that we were left with a dent in our rear door.
We went back into the shop and pointed this out to the then manager who replied to our satisfaction with, "If you get an estimate for the repairs we will foot the bill".
That we did and where told to go ahead with the £200 repair.
however, when it came to footing the bill tesco "EVERY LITTLE HELPS" wouldn't.
I haven't set foot inside tesco since, and feel better for it.

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