More Easy Less Fresh!

I know a Fresh & Easy driver in the US with the same problem in regards to the Tesco not washing out the trailers prior to reloading. Tesco is opening new stores under the name Fresh and Easy all over the Phoenix Arizona and metropolitan area and they seem to be using the same bad habits as far as not washing the trailers after each delivery and pickup (usually plastic containers, bread racks and cardboard. They haven't encountered the same hideous conditions as the European drivers (as yet) but they seem to be following their practice of not washing dirty trailers.

Tesco Revile Me!

I am writing to express my complete revulsion for this Company I have worked at for a number of years now. (And still do unfortunately). Slowly, and surely, the Tesco Empire has grown and grown into this monster that cannot be tamed. It's rapidly consuming our island's land and swallowing up small businesses. Ok, so it's a company that is performing well. Fair play.... but the fact is, it isnt FAIR play... obviously coming at a price...

Every day I feel more and more contempt for the behaviour of this company. When I first joined, it was an average British Supermarket. Now, it's agressive approach is hidden behind fabricated PR slogans and friendly fonts, adverts, etc etc. Caring for the Environment with Green Clubcard schemes, degradable packaging and flowers that have travelled by air - Everything is so la de dah in Tesco's eyes.... NOT in the Staff's eyes it is NOT.

I used to like working for Tesco. But feel I cannot anymore. It used to be such a nice place to come to work and there was a nice atmosphere and Customer Service was excellent. Now, for Checkout staff it is about Fast Scan Rates, High Throughput rates, Low Idle times, low Tender times, max Clubcard/Customer rates.... How can we deliver good customer service when the goal is to PUSH our customers through so that Tesco can cash up quick?? - Why say our performance is 'Crap' in front of Customers when we are supposedly trying to give ECOH - 'Every Customer Offered Help?????!!! Total Lunacy and humilation.... The attitudes of most managers are appalling. They dont have a clue how to deal with customers. Nor do they care. Good 'One in front' rates and their wage is all they care about.

Secondly, our job has become more and more stressful and un necessarily difficult. The removal of the Void Key has meant that we feel completely distrusted and frustrated everytime a Team Leader fails to come down, EVERYTIME a customer decides to no longer want a product.

Thirdly, the equipment is TERRIBLE. It appears that the Tills run on ancient Windows 95 (or older) software ... they always freeze/crash. Scales barely work, chip and pin reader buttons fall out and broken chairs. They Tesco Value or something?!?! Is this what your staff really deserve as we RAKE in your BILLIONS? For goodness sake Tesco. Wake up. YOUR STAFF WANT TO ACTUALLY GIVE GOOD CUSTOMER SERVICE HERE. Even though you may like to fob them off with excuses....

We are left to deal with the fallout of every eventuality. (i.e. abuse from Customers). We DO care about our customers but the Managers DONT. WE CARE when customers have to wait but the MANAGERS dont and supervisors never come. Managers speak to Customers very rudely and we are left feeling embarrassed and feeling sorry for the Customers for their disgraceful lack of concern for customer's needs. If it wasn't for them then their wage packet wouldn't be paid.

There are TOO MANY CHIEFS AND NOT ENOUGH INDIANS at Tesco. Far too many people huddling round a little podium doing nothing except banter and phaff around. Come on, if Tesco has such high standards then why is it employing these people?

1. WHY IS IT you get a disciplinary when you have one day off SICK?
And why are our holidays always refused, yet we always help you out with Overtime??!!!
2. WHY do you not collect put backs from customers at ends of tills
and put them back? (i.e. Frozen products/ meat). Holding them to
see if they are cold still to put back on the shelf is UNACCEPTABLE !!!
3. PRICES - Why are they so high? Why have you cut back giving time and a half to new employees on Sundays - Why have you failed to give compensation to your staff that have had serious injuries at work?
(I have heard the story or two).
4. TIGHT - That, they are. New Clubcard reciept policy. Can only redeem points within 14 days from reciepts, and 2 at a time. Also they do not pay for our xmas parties. etc. They also cut back pay from packet from unfair clock in times. Every penny helps....

- I appreciate Tesco is a business but this is a business that has been making lives difficult for not only producers but its own staff. Tesco must seriously sort these issues out ! Before the media gloss backfires! New Slogan should be: Tesco. You shop, We Stress.

Tesco Still Don't Like Disabled People?

hi just felt i had to put my case on this site, i'm disabled i have cerabal palsey which has left me with muscle spasms in my back weak muscles in my legs and mobility problems. i started working for tesco in 1994 as checkout worker with the help of remply,ive had various time off with my back spasms and being unwell and have suffered the consequenses of the disapliarey process on a number of occasions ,in the last year i have had two stomach infections (one day each time ) then in july had to be rushed to hospital with burst appendix had 6 weeks off recovering,this was delt with under sya with just a welcome back and put down to mitigating so that was fine,last month had three days off with flu went back for one shift then pulled muscle in back worked another shift in pain then back got worse went docs got sick notes had four weeks off in total.now i thought my back compaint was always covered by the DDA (disability rights) had an ari meeting last night got told it wasnt covered ,although every other time was and because i had had two verble warnings in this year although expired my warning this time was excellerated straight to a first writen warning .i protested my case with them but they wernt intrested they read warning out asked me to sign it i refused then my blood boiled over and i walked out and came home.i feel victimised bullied and totaly frustrated their system stinks.

Whistle Blown at Terry's Head Office

I work at Tesco Head Office and came across some very interesting material :

- Commercial staff having 'secret' accounts with suppliers whereby the Tesco buyers overpay in the good times with the understanding that they can call on the deposit to artificially show improved management of margins when demanded by senior management, up to £25m would be 'squirrelled' away in this manner at any one time. On 2 occasions that I was aware of these secret accounts were used to commit fraud;

- land buyers having to buy x sqft of land to achieve objectives and in turn receive lucrative bonuses, regardless of whether there was any real chance of building a store on the land;

- staff particularly in the property department receiving excessive hospitality, such as receiving multiple fully paid skiing holidays a year;

- mislead staff about the planned offshoring of jobs to India, Tesco senior management knew from the start they intended to lose 2,800 jobs in the Head Office and move them to India. Even when the headcount in India made it above 1,000 they still managed to keep news of this out of the press - other companies were hammered in the press for losing far less UK staff to India;

- a case of bullying and poor management in a store lead to an employee with mental health issues committing suicide, the initial investigation was a cover up;

...more to come

Tesco Nightworkers Depressed

Ive been working for Tesco for about 5 years pretty much. Market Deeping (2875) store. I work at nights with a few others and feel very very depressed. Because from what we see is that the whole store is relying on us all the time. And when something fails its all our fault. Yet things could be sorted out in the day if they work around things better instead of relying on us 100%. Cause the grocery department workers mainly at night. And about 4 in the day.

And to make it even more stupid. Our store manager apparently came up with this idea letting us have christmas eve off if we work Boxing day this year. Now that be taking the biscuit far as i'm concerned. Its a national holiday. So it aint gonna happen no matter what.

But the main thing that is really upsetting me the most is, The constant relying on me. Just cause i know a fair bit of the shopfloor and stuff. Doesn't mean i should be a Jack of all trades compared to the other G.A's. Everyone should be treated the same. And i do hate the constant asking on how im getting on and which gives me the feeling they need an extra body somewhere else every 5 seconds. Or i aint going fast enough for them.

And last off all. Ever since the nights have been going. We dont get the great food benefits compared to the days. All we got is Sweets and rock hard sandwichs in the vendor machines. Bit unfair dont you think.

Alex

This is why Tesco is not hot!

Cages left out for hours, sometimes the whole night. especially yogurts and long life. chiller too full for this stock as spliting down the order needs to be done in there. Unless its christmas and raw meat has overflowed into the provisions chill, then the split is done in the warehouse or shop floor.. how long do you think it takes to split down 80+ cages and then put it on the shelf? more than 20mins.. try hours..

Waste on the shop floor. Fresh waste I mean.. often catch customers digging around the baskets of now out of code reductions.

The policy of never paying staff for half hours.. so if you start at 2130-0700 you only get 2200-0700 pay.

Confidentiality of the 'sick book' when you phone your name, dept and reason for absence are put in a book, this book is then taken to every handover where anyone there can browse through.. any team leader, manager, options candidate, pre options.. and trust me.. it's not confidential.

A thing called 'rolling stock' Where a loose produce item is out of date.. the label on the side of the basket/dolly somehow vanishes (making it illegal) but gets sold anyhow.. or another one is out of date loose things again.. being bagged and put in the reductions cabinet.

The same old one about fire exits blocked up.. always blocked up.

Working in a 24hr store on the tills by myself with no security guard. what about the 2 at all times rule?? i now refuse to work there by myself on such occasions.

Produce Dollies with raw meat stacked in baskets above fresh unwrapped produce.. mainly apples, they dont even have a plastic cover. think of that next time you give your child a tesco apple.

Tesco won't even give water to staff?

I worked part time at Tesco whilst I was at uni. the staff are lovely but the managers are awful. I’m not sure what it is that makes them think they are better than the general assistants, I was there finishing off my PhD yet was treated like I was educated to 11+ standard. The attitude towards the staff really put them on a downer, especially when they put them on a disciplinary for having days off sick, yes, that’s right, if your ill then you get in trouble. They also flaunt human rights, telling staff they are not allowed to have a bottle of water with them on the tills which is a direct violation of the ‘portable water’ that all staff are entitled to have. All in all they make a lot of money because that’s their motivation, they are not concerned about staff welfare and flaunt human rights and safety laws where possible. it’s a disgrace.
Sincerely
Anna Stapleton

Media Request FAO Tesco Staff

"Are you a current or former Tesco employee? Did extreme targets cause you to cut corners in your job? Are you a manager or supervisor who was forced to compromise your standards in order to keep profits on track? If so please get in touch with this site."

Tesco Staff: rat problem is bigger than you know!

The Andover Advertiser reports: An Andover Tesco superstore worker claims their rat problem is far bigger than has previously been suggested by the supermarket - and the infestation has been known about for at least 18 months.

But Tesco strongly refute the claim, saying they would have been shut down if that were so.

The store worker, who does not wish to be identified for fear of losing his job, claimed trays used in the home delivery service (the dot-com delivery area) were regularly found covered in rat droppings. He said staff joked about getting a cat in to deal with the vermin.

He said: "They've known they've had rats for ages but there's nothing they will do about it.

"If it was a little bakery or corner shop then a health inspector would be straight in there but because it's Tesco they think they can get away with it."

The worker said the issue was only being resolved now because of the Andover Advertiser breaking the story three weeks ago.
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The original report of a mum spotting a rat inside the River Way superstore has generated dozens of comments on the Andover Advertiser's website since 20 April. Most of the comments state readers' disgust at Tesco's handling of the situation.

But a spokesman for Tesco said:"It's absolute rubbish that there have been rat droppings in the dot-com' delivery area. It's complete nonsense and I would query that source of information. We would refute these claims very strongly.

"The main thing to point out is that if there was any problem at all and the Environmental Health and Health and Safety Officers were concerned they would shut the place and of course that's not happened.

"Staff are taking it very seriously. There might be one or two junior guys that find it quite amusing but we take it very seriously.

"As for it only being sorted out because of the newspaper's involvement, well that's just complete nonsense."

In response to the original story on the 20 April a Tesco spokesman said that the store was aware of the problem but was adamant there was no risk to customers.

He said: "It's a case of taking every possible step we can to make sure these horrible things don't gain access."

A spokesperson for Test Valley Borough Council said: "Tesco has received, and will continue to receive, regular visits from the council as part of our regular food hygiene programme.

"We have been working closely with the store's management and the company's pest control service.

"They continue to take pest proofing measures which we will review with them."

Tesco HGV Driver blows the whistle on Tesco's dirty habits?

This is a note that should be brought to the attention of all customer's at Tesco's. I used to be a HGV driver delivering all types of food/produce fresh chilled frozen etc.

I was working via an Agency company for several months, however when i applied for the vacancy i was turned down for the job not because of my excellent driving nor the fact i always did my job well. NO the fact that i dare complain to Tesco....

Having been a chef in HMFoces for several years, My health and hygiene is of reasonably good knowledge. So when i refused to take rubbish back in my lorry, that had been left outside a store for several days, The managment were not too happy. If my vehicle had been empty fair enough, however i had fresh produce on, and i think it is disgusting to have fresh produce in cages next to rubbish which could have anything inside of it , inc vermin. WOULD you buy produce if you had known it had sat next to soaking wet cardboard?

I am desperately trying to get hold of tesco's to make a formal complaint however the no i phone never seems to be answered, I hope this helps in some way.

Mr G Jones Peterborough.