Tesco's Dirty Fuel - Latest + More Complaints! ~ Tesco-Complaint

Thursday, March 01, 2007

Tesco's Dirty Fuel - Latest + More Complaints!

The latest news via the AA is that Tesco's 'Faulty Fuel' as the BBC is labelling it contains contamination by way of high levels of silicon. It is understood that the element - which should not be in petrol - has been detected in the fuel tanks of some of the affected vehicles. This may explain why they have been juddering and misfiring. Given the spread of petrol stations affected by the contaminated fuel, silicon would have to have entered the petrol at some point in the supply chain. Motorists were today told to consider replacing the petrol in their tanks, even if they are unaffected by the contaminated fuel scare. Ray Holloway, the director of the Peter Retailers’ Association, said drivers should think about getting fresh fuel even if their vehicle is not suffering any problems. Will you be refuelling at Tesco?! While you think about that read below for 4 more email complaints all received overnight:

(1) "What a way of discouraging customers like myself to never use their services again. Every little helps, I'm sure it does especially with my car. I knew something was wrong as soon as I drove away after re-fueling as it was more difficult to get into gear and build up speed, to my horror the amber emission light came on and there goes my chances of getting to work in the normal fashion. What must we do to get Tesco to listen. Regards, Mr Luong"

(2) "I wrote to Tesco in Sept last year to complain after I put £15 worth of Tesco Diesel in my VW Turbo Polo car at the Tesco Extra in Bolton and as soon as I got on the motorway no power in my car at all. Even with my foot completely down on the accelerator no power. I had to drive the next 50 miles home on the M6 which is a busy motorway in 3rd gear in the slow lane with Wagon's pulling out and going faster then me. I have since had my car at two garages and spent in the region of £1000 over the last 12 months and still can't take my car on the motorway. The reply I got from Tesco when I complained is that there is nothing wrong with their diesel and that was it. One of the garages I use actually told me the problem was caused by the Tesco diesel. I will never ever go near a Tesco garage again and the ironic thing is it was the first time I had ever used anything except BP Diesel in my car. Having now read all the other complaints about Tesco Diesel I am angry and want to try and persue again for some form of compensation for the stress and upset and the repair bills I've had to pay out. Any ideas from anyone what I could do??"

(3) "I fuelled at Tesco on Sunday after driving for 3o mins my car started to go slow. Then I heard a loud bang as if my main exhaust box blew up and this made my cat go. Tesco did not want to know. Don't use Tesco."

(4) "After filling up at the tesco extra store with petrol, I started to experience problems with car. I took it into mercedes benz, who confirmed that the petrol tank was contaminated with dirty fuel. I have had to have the petrol tank emptied and new oxygen filters fitted at a cost of £ 500.00 I have also been without my car for over a week and as a full time working single parent this leaves me almost stranded..are tescos going to foot my bill?? Tina Duffy"

Whilst this website is solely concerned with Tesco, in the interests of accuracy and fairness, some of Morrison's fuel is also affected. Please see comments section for some basic legal advice from Consumer Direct.


tesco-complaint said...

For those that have asked for advice, Michelle Shambrook from advice service Consumer Direct states that motorists who think they have been affected must have proof of purchase to be able to make a claim and should keep receipts.

They should take their vehicles to an independent garage to have the contamination confirmed.

However in our opinion you don't necessarily need proof of purchase in the form of a receipt or bank statement, a witness statement would probably be enough in a small claims court claim especially if you have one or more other witnesses as well as yourself.

Perhaps those pursuing legal action could contact us and perhaps write articles for the site thus keeping each other updated.

TM said...

For those of you who don't know and are getting ripped off by your local garage, an oxygen sensor etc costs about £20, and takes a few minutes to fit.

Mark Garner said...

Actually TM, the cheapest sensors are around £40 for a generic, plus VAT (so that's £50). BUT main dealers generally charge more because they use Bosch titania sensors not generic zirconia ones, plus they have their own markup, e.g. I was quoted £101 (plus VAT) for my Ford one; so that's £120 . They are located on the exhaust manifold and can, because of the heat, have heavily seized threads. If you're not careful, the sensor can be sheared off or strip the threads out of the manifold quite easily. So, possibly a manifold (£300-£1000, depending on car) plus at least 2 hours labour (£25hr for local independant upto £80-£150hr for a main dealer). And let's not forget that many high end vehicles have one Lambda sensor per cylinder!. So a best case example (clean removal, 2hrs local mechanic, generic sensor) is 2 x £25 + £50 = £100. Worst case example (6 cylinder Mercedes, 6 x new OEM sensor, new manifold, 4hrs Merc labour [£150/hr]) is (6 x 150)+ £1000 + (4 x 150) = £2500!

Why don't you back to what you do best? Flogging 15p polystyrene bread for £6.28/hr!


P.S. " 'fess up homies "' was a sideways reference to the habit of TESCO's to employee young managers with souped up hot hatches and no idea what customer service is about, having never studied anything beyond MAX Power and the Halfords spoiler catalogue.

I, on the other hand drive a Galaxy not because I am a 'c^nt' in your vernacular, but because I am a family man who needs to transport 1 wife, 3 children, a pram, shopping, etc. and wouldn't be able to in a Peugeot 306. Innit! I am also quite comfortable with the size of my penis, and do not feel the need to extend it through the use of vehicular enhancement.

Pass the towel, I'm LSHIPMS!!!!!

Chin up, 5000+ vehicles x average repair bill of £500 = Minimum £2.5m compensation claim. The biggest damage will come to your reputation.

I hope!

TM said...
This comment has been removed by a blog administrator.
Mark Garner said...

"TM said...
£6.28/hr. haha I don't think so. I probably earn more than you.

I very much doubt it! ;-p

But what you do 'earn' you spend on a 'baad faast motur'.

Keep it up!

TM said...

No actually I'm sure I do!

TM said...

Tesco-Complaint deleted my comment, but don't worry, Mark quoted me so no one will miss out!!!

Anonymous said...

Mark Garner made me LOL with the baad faast motur comment! Chav on!

TM said...

Mark Garner is a Galaxy driving [insert own insult here]

Anonymous said...

what is it with tm becoming so immature and childish recently? i've never really agreed with most of his opinions; however i did have respect for him for his mature arguments and general comment-making. sadly this is no longer true

TM said...

Oh lighten up. Taking this website seriously is a mugs game!

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Kevin said...

Hi There,

I to have had issues with Tesco fuel. I filled my car up on the 6th-7th of September at Tesco Tring road Aylesbury. The day after I filled up, the car conked out whilst traveling home from work that night. It started after a few minutes so thought it a bit wierd but carried on (no brakes and no power steering in the dark...lovely!!). A few days later it conked again whislt going to work in the morning but wouldnt start. My car is in the prosess of being repaired and im at £300+ (not including the half a tank of fuel that needs to be dicarded) and still not finished. If the problem hits my injectors im looking at a bill of over £1000. My fuel was like "MUD" but not thick just very dark. Contacted Tesco and a sample has been sent for testing. Just waiting on a response.(I wont be holding my breath) Apparently they have there own stamp on the fuel so will know if its theres or not. Again my problem is that I have been told that no one else has had any issues or complaints. My car is an Audi A4 Avant 2.0TDI 2007. It has always been fully maintained with a full service history. (so not the cars fault).
If anyone could offer any more light on this I would be gratefull.

Best Regards,

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got petrol over few weeks our car started to stop then start when driving it seemed to be each time we put petrol from Tesco in carrickfergus now our car will not start we haven't the money to fix it

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