Here’s a snippet of a complaint I sent to Tescos…
I write extremely angry and frustrated at the shoddy service provided by Tesco online. After hours of searching and selecting for products online, entering my personal and bank details I finally place my first order online, due to be delivered the next day between 9 and 11pm. I didn’t mind this effort as it would save me having to go shopping for some stocking fillers; I don't have much free time.
The order arrives and I'm informed by the driver that some of the products have been replaced with others due to stock shortages. Fair enough I said, expecting a couple of items to be replaced with alternatives. On checking the invoice 17 or the 20 (approx) items I ordered had been replaced. To make matters worse, the prices were not comparable. For example an item costing 50p had been replaced with an item costing £7.99. All in all the total shopping bill had gone from £15 to £60 (approx). I find this ludicrous that common sense didn't tell someone that this would be unacceptable to me.
At this time I am still awaiting a call about refunding me accordingly but I guess it's not a priority to you. You have completely wasted my time and I am unsure how I am going to find time to repeat the process. As you can probably expect, I will not be shopping with Tesco online again. I have fear of ordering £100 of shopping and getting £500 bill. In fact, I am that annoyed, think Sainsbury’s can now take my £1,000 per month spend.
I can't even believe I have wasted more of my time writing this. Idiots.