Tesco - rotten on the inside!? ~ Tesco-Complaint

Tuesday, March 27, 2007

Tesco - rotten on the inside!?

We are forever buying fruit that looks just beautiful from the outside but is often actually inedible or of very poor quality. Having lived for half my life in a sub-tropical country (South Africa) you can rest assured I know tropical / sub tropical fruit VERY WELL.

The current example is of Nectarines purchased on the 20/03/2007 at 15:54 As I said it is all very well having fruit arriving here from all over the world LOOKING perfect on the outside but when you try and eat it, as is often the case, it is not correctly ripened and or has a powerdry texture and when allowed to ripen a bit, as in this case a few days, goes off or at least ends up inedible.

The picture shown reflects the fruit as it was on Friday 23rd March 3 days after purchase. It is a shamefull indictment of the lack of interest TESCO actually has in supplying “good quality” products.

My complaint is not aimed at getting something back from Tesco (although I often feel that I should because to be sold fruit like this is not on, in simple terms IT'S a rip off !) but more towards offering valuable feedback on the problem of picking, preparing and transporting fruit over long distances and getting TESCO to DO SOMETHING about the problem.

Before I move on, I do however wish to point out that these nectarines were and still are on a special offer, HALF PRICE, and I could just not help thinking that TESCO is simply dumping stock that is not quiet up to standard or stock that they know will not last and reach the customer in the quality it should, at special prices, to get the public to buy the sub-standard product and minimise TESCO's wastage / loss.

Back on the more general matter, as you may be aware fruit can be successfully picked early, held in cold storage and ripened on demand by raising the storage temperature and spiking the natural ripening process by the introduction of Ethylene into the air.

Unfortunately this process needs very tight control and degradation of the quality of the fruit, as has happened in this case can occur, amongst other things, because...

Fruit is overheated between time of picking and cold storage for transport.
Fruit is over cooled during the cold storage transport stage.

I think Tesco should have a hard look at the procedures involved and make it the responsibility of the suppliers / transporters to keep accurate recorded temperatures from beginning to end of the process, recording the temperature every 30 minutes during of the process using an inexpensive digital device that accompanies the fruit throughout it's journey. This way TESCO can refuse to accept fruit that will not reflect the high standards we, your customers demand. There are however also other actions / factors that govern the fruit final quality that should be considered.

This way Tesco can live up to it's name of bringing high quality to it's customers in every aspect of your service.

Grey Smith

Tesco-Complaint: This is far from the the first rotten produce complaint we've received - Tesco must receive hundreds if not thousands of rotten complaints. Will they ever do anything about it?

88 comments:

Anonymous said...

What you want them to do? These things dont grow localliy, so theres always gonna be a few rotten....

Anonymous said...

South Africas climate is warm temperate not sub-tropical!

Anonymous said...

"Will they ever do anything about it?"

What do you want, an x-ray machine?

Anonymous said...

What makes you think that Tesco would even bother checking those temperature records you suggest. Half of the time they can't even be bothered to temp. check their chilled and frozen trailers.

Anonymous said...

Anonymous said...
What makes you think that Tesco would even bother checking those temperature records you suggest. Half of the time they can't even be bothered to temp. check their chilled and frozen trailers.


Or for that matter the dates on their loose stock, or the country of origin labels.

Anonymous said...

Did you know it's Tesco's fault that it's raining today.

This is just another example of people jumping on the anti tesco bandwagon, all beacuse their jealous of success.

bobby said...

tesco makes me sick they are buying mickey mouse produce grown in a barn with artificial lighting in peckham you knows its true

Anonymous said...

Rephrase___
Tesco are just Rotten
Plain and simple

Anonymous said...

Anonymous said...
What makes you think that Tesco would even bother checking those temperature records you suggest. Half of the time they can't even be bothered to temp. check their chilled and frozen trailers.


I've worked in frozen foods at Tesco over the Xmas period and we had to temp check and record on paper the temp of the backup container and main freezer every TWO HOURS!

Anonymous said...

For my sins I've worked back door for Tesco and know for a fact that there were only 2 out of the 8 staff there who ever checked and noted the trailer temps.

Management didn't want to know.

Anonymous said...

I had the same thing at the sa,e time from the Telfordf store - half price nectarines which after two days looked as if id left them in the back of the cupboard for a month - although not sloppy and juicy as youd expect these looked like they had dehydrated. Whats more I use those special green foodsvaer bags that keep fruit longer (from QVC and very good by the way) and they didn't even protect it from rotting within the dates.

Anonymous said...

A month ago i got my car hit by a trolley in my local tescos carpark. Which happened while i was leaving the carpark it blew across and hit my bumper which left a deep cut into the bumper through the paint work. Well i was a tad fed up to say the least. I stormed to the customer service desk and explained what had happened. They said this was the third one today (OHH lucky me do i get some club card points!!!). They printed me a car damage reciept with all my details on and said someone will contact me soon. Well that was the 18th march and i got a letter off them today say that it was not there fault the so called (trolley team) where working as they should but thanks for letting us know about this. What a bunch of Wankers!!! I was straight on the phone today but was told that it was company Policy not to pay for the repair which i replied well thats the last Tescos will see of me (which i guess did not really bother her too much). So why could they have not told me this at the local store on the 18th march instead of waiting over a month, as well as loads of phone calls to them to see whats going on. WELL IT SHOWS HOW MUCH THEY GIVE A SHIT OF THE CUSTOMERS, ROT IN HELL TESCOS!!! :(

Anonymous said...

Tesco give you a choice - they don't pick the fruit for you. You choose which you want. Why would you deliberately buy something you don't like? Seems like you are the one with the problem!

Also, if you take it back, they'll refund it no problem!

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