Tesco's Misleading Price Indications
Whilst reading the earlier post about Tesco overcharging and being guilty of misleading price indications contrary to the Consumer Protection Act 1987, I recalled an incident in Norfolk in September 2001 where Tesco complained to Trading Standards about Asda resulting in Asda being investigated and ending up in court with a hefty fine for misleading price indications. Read about that on BBC News.
It seems to me most ironic that today whilst Asda don't seem to have a problem with wrongly labelled prices, Tesco have a huge problem hence their refund and retain (R&R) policy. Isnt it ironic that whilst Asda have sorted out their misleading prices, it is Tesco who complained about Asda that are now facing problems. Report any misleading prices to Trading Standards who can see to it that hefty fines are imposed and if Asda are reading - perhaps it's time to roll back some justice?
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As a Tesco employee myself (not, I hasten to add, the same one who has commented on just about everything else) I find that a lot of the time customers are "overcharged" because they haven't read the labels properly.
HERES A LIST OF MISPRICES IN THE LAST 24 HOURS SO GO GET REFUND AND RETAIN IF YOU BOUGHT THESE:
Tesco Value Fan Heaters SEL £8.92 Scan £9.47 Stickered N/A
Vtech post office 12m+ (Toy)Exp SEL £9.97 Scans £12.97
Swizzles mattow kids sweets - drumsticks fizzers etc. Mixed bag for £1.49 was BOGOF but SEL ends 5/11/06
GAMES
Nintendo DS game Bust A Move sticker 19.94 scanned 29.99!
Nintendo DS game - Harvest Time Hop & Fly - stickered £19.94 Scans £19.99
Pro Evo 6 360was marked £39.97 but a SEL of £39.96.SEL
Pro Evo 6 on xbox 360. £37.97Scan £39.97
poster with a photo of PES 6, as it shows the price as £37.9*
Xbox 360 Just Cause - SEL £37.9* Scanning at £39.9*
Lego Star Wars 2#Sel £37.97Scan £39.97
XBOX 360 Pro evo- poster£37.97 scans @£39.99 x 4
XBOX 360 Splinter cell Sel £37.97 scans @ £39.96 x 3
XBOX 360 Star wars Lego sel £37.97 scan at £39.99 x 1
PS2 Nero Carbon sel £24.77 scans @ £27.97 x 4
50 Cent PSP game - SEL 29.97 - charged 32.97
CD's
Leanne Rymes (best of) stickered £7.8X SEL £7.97 (again)
Nirvana stickered £8.XX SEL £9.97
Jack Johnson (in Between) stickered £5.XX SEL £6.97
Neil Diamond (Essential) stickered £9.XX SEL £11.97
now dance 07 cd, 13.97 sel scan 14.97
BOOKS
Nigella Lawson (How to Eat) Stickered 9.XX SEL £12.97
Childrens Book Harry ? world (red) stickered £4.97 SEL £5.97
Planet Earth stickered £9.96 SEL £9.97
the wee free men stickered 3.97 charged 4.97.
2 for £3 Terrys choc orange, old SEL
KP DRY ROASTED PEANUTS in tubs 2 for £4.50top shelp above the beers out of date sel ending 7/11/06
Gilette Fusion + 2 blades. Two prices SEL £7.49 SEL £7.48.
Finest* offer is running on the Pasta Sauces and Soups too - that of buy 2, get £1 off, however there are some new clip-on shelf signs up that Say 2 for £1
The policy at my local Tesco used to be that if you were overcharged you got your money back and got to keep the goods. This has now changed so that you get a refund of double the difference. While this may sound great that you are getting double the difference back it works in Tesco's favour (surprise surprise) nearly all of the time.
Well, ( a few years ago )we got a new set-top box completely free from our local Tescos - it should have been £29.99, but the checkout operator didn't notice that our bill for 4 pints of milk, a loaf of bread and a few sundries including the set-top box should have been more than £10 - so we're happy with Tescos...
Funny how suddenly prices go up - I have been buying jars of Bevelini - Salad of Garlic for momths now at £1 - last week this suddenly jumped to £1.28 - a whopping 28% rise, explain that one tesco?
There was a huge sign in Tesco the other day saying Buy One Get One Free with bottles of ribena behind the sign. Of course you automatically think that the Ribena is under this offer. After purchasing two and going to the tills I realised it was not! This is what you call misleading! Yes behind the big sign was a smaller sign for the ribena which was in fact buy one get one at half price. Not sych a good deal! Why place the Ribena directly behind the sign Buy One Get One Free! Why not place the actual product that it was mean't for! Quite often customers are in a hurry and Tesco know this! So much for every little helps!!
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Sites like this are a joke, quick to jump on the mistakes Tesco because there the biggest supermarket yet no mention of any other major supermarket, I've worked in supermarkets for years and all of these mistakes happen at every store, its the nature of the business, when a store has over 100,000 products some labels are bound to be wrong or out dated its just human error it has nothing to do with Tesco being a big money orientated business. half the time if customers read the label correctly they would see if the label allied to that product of if the offer had run out as its clearly on the label, and to top it off if there is a genuine error they will give you double the difference in return? yet you people still think they rip you off? there was an image above showing a product for £6.99 down to 3.45 as half price as an example of incorrect labeling? that's better than half price.
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