Tesco's express way to hell ~ Tesco-Complaint

Monday, March 24, 2008

Tesco's express way to hell


We were delighted to hear that a Tesco Express/Esso Petrol Station was arriving in Rotherham at the bottom of Fenton Road last year.
We have used the Tesco on regular occasions since its opening as we like to use Tesco for our shopping and it is more convenient than going into the main town centre. Also it gives us the opportunity to fill up with petrol.

However, the organisation of the petrol/shop has been cause for concern since its opening and we are surprised that we have not been involved in a serious accident, as we have come close on many occasions, entering or leaving the premises. The problems have occured due to the bad layout of the parking and also the two entrances/exits to the shop/petrol station. The petrol station/shop is entered via two separate entrances/exits which are from different roads, however, this results in cars being head on to each other at the petrol pumps and being unable to move away from the pump. This causes tailbacks onto the main road which is the major access route onto the roundabout.
The two areas for parking for the store are at two separate ends of the petrol stations and due to the tailbacks at the pumps often you are unable to get to them.
It is apparent that this has also been raised by other members of the public as some efforts have been made to restrict the entrance to entry/exit but this is not policed by the staff and therefore is of no use as many of the users of the petrol station/shop do not adhere to it. The security guard is there, as explained to us today, for drive offs and nothing further.

On our last two visits at key times there has been various sections stopped up by cones. The first cordoned off the bottom car park being that there was nowhere to park the car and therefore had to wait, leading again to tailbacks onto the road. People start to get annoyed and just reverse their cars back into the main road in an attempt to get out but this leads to further problems and potential accidents.
Today, upon entering the car park all but two of the petrol pumps had cones left next to them but it was not clear if the petrol pumps were empty/out of order etc. We spoke to the security guard who advised he was unsure as to why they had cut off the petrol to those pumps. This meant that we ended up having to park up in front of the other car, preventing her from leaving the car park until we returned - after we had purchased our food shopping. Our choice was to wait in the long queues to pay for our petrol, move the car and drive out of the car park and back in to repark to purchase our dinner or to buy our dinner. We where too scared that the security guard would think we stealing the petrol if we had moved the car into the car park before paying.
This is becoming a regular occurrence which is causing a lot of undue stress when going for a pint of milk. It is obvious that the people attending the shop are getting very annoyed and this is coming out in their driving. We really do not want to stop using the shop - we really do like Tesco and the convenience of attending the local shop but we sure that something could be done to ensure that the one way system is imposed - surely the problems were obvious when the designs were being discussed.

We do hope that you will be able to address these concerns and enable the local Tesco Express to be a safe environment for its visitors.

71 comments:

Anonymous said...

All this trouble yet you STILL insist on using the store? Who is forcing you! Vote with your purse/wallet and go elsewhere ffs!

Rich said...

Interesting one. Please update if you get in touch with Tesco.

GANGSTA said...

RICH TIME U BUGGERED OFF IM SICK OF YOUR COMMENTS

Rich said...

Haha, and I'm sick of yours mate. Yours are crap!

gangsta said...

u startin m8?

rich said...

Shush, don't make yourself look silly now.

gangsta said...

u dun scare me m8 im here tryin 2 hav a mature row with u and ure startin i dun get u keyboard warrior

Anonymous said...

Well i wonder if you've addressed your council as they approved of the plans and saw no problems with them when they were apoproved. If the plans had not been stuck to, the council would not have signed off on their final check, and the opening would have been delayed so that the discrepancies were restored to how they are on the approved plans. Perhaps your issue is not with Tesco but your council not completing checks completely!!!

Anonymous said...

You'll be glad to hear that they have now made it one way in and one way out.. In on Wortley Road, out onto Bradgate Road.. Problem solved..

Anonymous said...

If you have bought anything from Tesco that you were not happy with and did not receive the customer service support that you expected then please carry on reading.

I have come across lots of people who have bought items from Tesco and they have broken down and they have not received the support from Tesco to help them rectify the matter. I myself have had a problem with Tesco where an Item has broken down, a wall mounted TV and have been for the past couple of years trying to get it sorted with so many different promises to get the tv replaced, repaired with none of them every happening.

Tesco feel that they are a large company who do not have to worry about customer feedback or about upsetting customers as there are always other people who would go and buy there products so the people who are not happy and there are thousands of them each year, it does not matter to them as they are the biggest supermarket in the UK with the highest turnover.

The customer support I and so many other people have received has been very disgusting. What I am asking people on this forum to do is, to tell their friends about this posting and if you have had a product that you have bought from Tesco or if you have had a service from Tesco or are simply not happy about the way you have been treated by Tesco then please join others like yourself who are making their feelings known by contacting the Chief Executive office on 01707 395150 and ask for Helen and make yourself known to them about your complaint.

We will also be arranging in the new future demonstrations around the UK about the way Tesco treat customers.

Join everyone now who is not happy with Tesco and phone the Cheif Executive office and make yourself be heard and do not let this big company get away with treating their customers in this way.

Anonymous said...

Redruth is exactly the same the petrol station entrance/exit is just off their roundabout,and the cars don't hang about going through that roundabout!I can't belive the council allow this sort of bad planning,it's got to be against some sort of health & safety/highway's rule.

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