Tesco Revile Me!
I am writing to express my complete revulsion for this Company I have worked at for a number of years now. (And still do unfortunately). Slowly, and surely, the Tesco Empire has grown and grown into this monster that cannot be tamed. It's rapidly consuming our island's land and swallowing up small businesses. Ok, so it's a company that is performing well. Fair play.... but the fact is, it isnt FAIR play... obviously coming at a price...
Every day I feel more and more contempt for the behaviour of this company. When I first joined, it was an average British Supermarket. Now, it's agressive approach is hidden behind fabricated PR slogans and friendly fonts, adverts, etc etc. Caring for the Environment with Green Clubcard schemes, degradable packaging and flowers that have travelled by air - Everything is so la de dah in Tesco's eyes.... NOT in the Staff's eyes it is NOT.
I used to like working for Tesco. But feel I cannot anymore. It used to be such a nice place to come to work and there was a nice atmosphere and Customer Service was excellent. Now, for Checkout staff it is about Fast Scan Rates, High Throughput rates, Low Idle times, low Tender times, max Clubcard/Customer rates.... How can we deliver good customer service when the goal is to PUSH our customers through so that Tesco can cash up quick?? - Why say our performance is 'Crap' in front of Customers when we are supposedly trying to give ECOH - 'Every Customer Offered Help?????!!! Total Lunacy and humilation.... The attitudes of most managers are appalling. They dont have a clue how to deal with customers. Nor do they care. Good 'One in front' rates and their wage is all they care about.
Secondly, our job has become more and more stressful and un necessarily difficult. The removal of the Void Key has meant that we feel completely distrusted and frustrated everytime a Team Leader fails to come down, EVERYTIME a customer decides to no longer want a product.
Thirdly, the equipment is TERRIBLE. It appears that the Tills run on ancient Windows 95 (or older) software ... they always freeze/crash. Scales barely work, chip and pin reader buttons fall out and broken chairs. They Tesco Value or something?!?! Is this what your staff really deserve as we RAKE in your BILLIONS? For goodness sake Tesco. Wake up. YOUR STAFF WANT TO ACTUALLY GIVE GOOD CUSTOMER SERVICE HERE. Even though you may like to fob them off with excuses....
We are left to deal with the fallout of every eventuality. (i.e. abuse from Customers). We DO care about our customers but the Managers DONT. WE CARE when customers have to wait but the MANAGERS dont and supervisors never come. Managers speak to Customers very rudely and we are left feeling embarrassed and feeling sorry for the Customers for their disgraceful lack of concern for customer's needs. If it wasn't for them then their wage packet wouldn't be paid.
There are TOO MANY CHIEFS AND NOT ENOUGH INDIANS at Tesco. Far too many people huddling round a little podium doing nothing except banter and phaff around. Come on, if Tesco has such high standards then why is it employing these people?
1. WHY IS IT you get a disciplinary when you have one day off SICK?
And why are our holidays always refused, yet we always help you out with Overtime??!!!
2. WHY do you not collect put backs from customers at ends of tills
and put them back? (i.e. Frozen products/ meat). Holding them to
see if they are cold still to put back on the shelf is UNACCEPTABLE !!!
3. PRICES - Why are they so high? Why have you cut back giving time and a half to new employees on Sundays - Why have you failed to give compensation to your staff that have had serious injuries at work?
(I have heard the story or two).
4. TIGHT - That, they are. New Clubcard reciept policy. Can only redeem points within 14 days from reciepts, and 2 at a time. Also they do not pay for our xmas parties. etc. They also cut back pay from packet from unfair clock in times. Every penny helps....
- I appreciate Tesco is a business but this is a business that has been making lives difficult for not only producers but its own staff. Tesco must seriously sort these issues out ! Before the media gloss backfires! New Slogan should be: Tesco. You shop, We Stress.
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The Petrol Contamination is a good example where Tesco first denied any responsibility but later accepted responsibility and paid out for screwed up engines...
The Tesco Media Spin is sure alive and kicking alright!
You're obviously not happy in your job so why not leave the company you hate so much?! Go and work in a corner shop or something that isn't "swallowing up" the country!
Yes, in many Tesco stores cutbacks have been made on staff (my store down from 315 to 230 staff over 2 years) and we all are finding it increasingly difficult to perform so many tasks at once, but all of these Throughput targets are put in place to help deliver a better service.
Part of giving a good service to the customer is to be QUICK and EFFICIENT as well and polite and friendly. The scan rate targets ARE realistic as I achieve them every time I sign on to a till.
I agree that the removal of the Void button a couple of years back does cause unnecessary grief, and if people are gonna nick, they're going to find another way to do it.
With regard to faulty equipment, do you report it to your T/L or just moan about it to Barbara and Jean down the check-outs? If your Team Leader knows about it then he can record it and order new, working parts. It's not as if the company refuses.
Yes, sometimes you will get abuse from customers. That's part of working in customer service. If you can't put up with that get in the warehouse unloading lorries.
1 - If your holiday is refused there will always be a good reason. Why not ask your manager rather than ask it rhetorically on the Internet? It's either because (a) it's on a busy day (b) there are too many people who have already booked that day off or (c) you've used up your annual holiday entitlement.
2 - If a perishable is left at your till call your T/L to collect it! They can't be doing a "run" down the tills every 10 minutes for cold items.
3 - *yawn* complaining about prices, whatever. Tesco are the cheapest.
4 - The policy on Clubcard receipts is still pretty generous. They didn't have to create the system to allow people to redeem their points on a different day at all. It's a BENEFIT, not a RIGHT.
If your Xmas party is not paid for that's a matter with your store alone and not Tesco as a whole, because each individual store sorts out that kind of thing. Ours paid for ours.
"They also cut back pay from unfair clock in times"?! You mean that being 15 minutes late they unpay you for 15 minutes?? THE SWINES!
Moan, moan, moan, that's all some people ever do...
You listen here sunshine, i dont like your pedantic tone.
Like the 15 minutes late comment mate, in an ideal world this would happen, but the reality is that even if you clock on ONE SECOND late you get penalised for 15 minutes, which im sure you well know!
Tesco are just too big for their boots, as are most of the management working there...little mini-Leahys parading around their stores....WAKE UP YOU LOSERS!
The op works there and mons but yet has no idea of business like the comment above.
Either stop working there or figure out how a business runs then realise actually thats the way you should run it.
The point being made is that Tesco staff have to put up or shut up. With more and more people to choose from - Poles, all Eastern European new immigrants,etc., there is such an over-supply of unskilled workers who don't even speak adequate English, companies like Tesco use this to their advantage. Their one and only concern is profits. How they treat their staff is a reflection of their one and only r'aison etre. Unfortunately, there is no answer and Tesco don't care simply because if you don't want the job there are queues of people who do. Try taking them to an employment tribunal. They know all the tactics to employ which prevents even in that setting an employee who has been victimized and harassed from speaking about it. Tesco fear no one and believe they are not answerable to anyone.
Anonymous
Re: gangsta (clocking times)
It depends on your manager or Team Leader who ultimately decide what to pay you. Many managers (and myself when I was T/L) will see a few minutes late but still let you keep the 15 minutes, I know I would and my manager is the same, because my punctuality is pretty terrible but I still get paid my full wages every 4 weeks.
BUT if you don't get to work on time then to have your pay docked is to be expected and if it isn't then happy days.
Rich, it is clear that you simply dont understand that everyone in this life has to work and most people do not like working.... obviously... But everyone has a right to complain about the way they feel their company is behaving for the benefit of the company's own reputation.
You're obviously one of the ones that arse licks Tesco and bends over for Management. Looks like Leahy's out of a job soon then.
I wasn't referring to a specific holiday cancellation when i was noting the holiday policy.
Why act clever and say that 'oh its a customer service job what do you expect?'.
Obviously yes but the fact its the way the Company is behaving - your totally missing the point here.
Team Leaders couldnt care less about faulty equipment or reporting it. Well at least at my store they don't. We have complained countlessly and nothing is ever fixed. Throughput rates - bollocks, they arent there to improve 'service'. Tesco's goal is to maximise sales by pushing its customers through - why other with one in front else?
I work at Tesco for the simple fact that I am a UNI student and have no choice as its flexible. Not for a career as you probably intend !
Quit being a smart arse and get back to bumming Tesco.
No Panic Button. Broken Red Lights. No chairs. Crap canteen food. Rubbish till equipment. Lack of dividers. No Void or department sales. Low Morale. No appreciation from management. Every little helps eh??
Please don't make personal comments/assumptions about me - you are the one who put your own position up for debate and that's what we're talking about.
I understand that sometimes it's a relief to moan about your job but it comes across to me that you are SO unhappy to the point where I feel it would benefit you more if you left. There's plenty of other part-time jobs available... why not get a job in a pub where the atmosphere would undoubtedly be better?
If you weren't referring to a specific holiday refusal, are you saying that your holidays are literally always refused and then assigned to you as your manager sees fit? If that is the case then I agree that it is unfair, but somehow I don't feel this is the case.
I still stand by my point, however, that a good manager will only refuse a holiday for one of the three reasons I listed above, and wouldn't do it for no good reason.
I'm not trying to be "clever" or facetious - but I think that if you work in a customer service job then you're bound to experience (at least verbal) abuse from customers! If you expect to work in a supermarket where its Happy Sunshine Land and there aren't any nutters then you're barking up the wrong tree.
If your T/L doesn't care about faulty tills they shouldn't be in the role at all - faulty equipment will kick the crap out of their throughput targets and keep them in the red every week. Maybe if they consistently fail to order new parts for the tills, you could escalate it higher to the check-out manager? I know you shouldn't have to but sometimes it needs to be done.
The throughput target is there to BOTH improve service and maximise sales. One leads to another. The better (more efficient) service they give the more money they make! I'm the first to admit that it's all about the money, but to make money you have to deliver an efficient service. Throughput and IDQ targets are all accurate and achievable measures of this that people have spent ages working out.
Sorry if I appear cocky but I just wanted to give my opinion. I'm sure you're not going to lose any sleep over the opinion of some random man hundreds of miles away!
Rich, you're confirming what another post stated. Why should he leave his job. There are so many people queuing up for his job, that Tesco are in a position to do what they like to employees and if as you advise, he simply leaves, then what is the point of having employment laws. Tesco are too big to care, too cocky to worry and the Union backs Tesco 100%. My store has had 4 managers in the past year, team leaders are rude and arrogant, no one oversees the t/ls and the majority of the staff have bad backs and come into work or lose their pay. This blog is to get the message across that no one in Tesco gives a toss about their staff. If there are one or two decent managers, then they are so in the minority as to make no differenced to the quality of working life for 90% of staff.
Personally I would rate all the managers I have come in to contact with at the two stores I have worked at very highly. One or two team leaders have been bad eggs but surely they'll be punished for that in the future when they try for promotion? I know I can't use my good experience as justification for making generalisations about Tesco personnel, but then I don't think any unfortunate experiences you've had should reflect how Tesco management is labelled. People are people in the end. It would be just as ridiculous for me to walk in to a McDonald's/ NatWest/ Topshop/ H.S.Samuel's and then decide that that particular corporation trains its staff to mumble simply because I came into contact with one verbally challenged member.
"With more and more people to choose from - Poles, all Eastern European new immigrants,etc., there is such an over-supply of unskilled workers who don't even speak adequate English, companies like Tesco use this to their advantage."
Speaking from experience? Or is this uninformed politics of fear? Just one example, a general assistant I work with is a fully qualified dentist from Poland whose English is a million times better than your attempt at French. He is not the exception either. With better qualified people coming over who manage to be punctual and hard-working while willing to work for £6/hr, the main option open to those of us born here is to pull our socks up. Is that such a bad thing?
New equipment can be ordered, and if it seriously bothers you that it isn't the main priority of your T/Ls then go and speak to somebody else about it. I don't think there's any harm in that. In fact, give me your store number and the name of the equipment you want. I'm just a stock control GA but I could log on and order you it when I get back to work next week. ELH. You can either take a little more interest in the job you see as only a short-term fix, or you should really forfeit the right to complain.
I work at Tesco for the simple fact that I am a UNI student and have no choice as its flexible. Not for a career as you probably intend !
You accuse rich of being an arse licker but at least he's not up his own. In those two little sentences you've shown why I really shouldn't need to reply to your complaints. You sound like someone who sits on their till without proactively seeking solutions to the problems you see (leaving chilled products at the end of your till for example), while at the same time you look down at your full-time colleagues and possibly some of your customers too. Perhaps it's you that needs to be weeded out? I certainly wouldn't want that kind of attitude on my team. As someone who appreciates the job that is financing my uni course, I would suggest that you try working in other minimum-wage jobs to see just how bad things could actually be. But in general, those who hold firm hatreds towards Tesco have a snobby and/or negative attitude to most other things too. My apologies if I have read your post incorrectly
To the previous poster, I am sorry that your store doesn't sound very great to work in. One thing I would like to assure you, although it might seem ludicrous, is that the views of general staff do seem to be appreciated at some levels. A manager I used to have was promoted and taken away to go "sort out" a store where morale had fallen low on their annual Viewpoints. I spoke to him recently and he said what he's basically been doing is consulting with the checkout staff to find out what they disliked about the jobs. It was clearly issues with management and so a new store manager was brought in while lower managers were re-trained and sort of "coached". It's not in any business' interests to have staff who hate their jobs so I'd suggest popping off a few (anonymous or otherwise) letters to your store manager, personnel manager, area managers etc. It can only help.
There's loads more I feel I could say on the subject but this is turning into an essay as it is. Don't mind engaging further in a healthy discussion of these issues though.
x
Afterdark. Re the oversupply of unskilled workers. I don't know which part of the country you live in, but in Greater London there are an enormous amount of workers at Tesco and other supermarkets who can barely speak English. Tesco are building more and more outlets and recruiting directly from Poland. That is a very unhealthy policy as it puts a great strain on the country's resources for which Tesco are not responsible, we are. You are burying your head if you do not see a direct link with Tesco's power within Government to assist themselves at our expense. The taxpayers pay for the USDAW inspired and led campaign to get those employees access to free English lessons. More Polish employers for Tesco and more Members for USDAW. Check the USDAW websites. This is the sort of control that people should be very afraid of as the trend is irreversible and there will come the day when people born here will be overwhelmed by events they have no control over and Tescolaw will rule over every part of Tescoland.
I can only speak for the days team in my store, and I have no problem communicating with any of them.
I have bought chocolate muffins from Tesco, New Market Road, Cambridge.I noticed the expiry date was one week back and the product was still on display in the store. Unfortunately, there is no online complaint logging system either.
I'm still not seeing the problem. Immigration brings about a net profit. Show me the rising unemployment and I'll think again.
A net profit for who? Wait until you are looking for work and are pitched against new arrivals into this country. You are only complacent because you have not yet personally suffered any consequences of over supply of unskilled labour and under supply of housing and welfare system. The only winners are companies like Tesco whose profits are secure and whose management do not compete for housing, doctor's appointments, hospital admissions, etc.
I can whole heartedly agree with every negative comment raised in this blog, Tesco don't give a fuck about employees simply profit which is why they wait until the invisable alone can read prints before they decide to order new toner cartridges for their printers. I work in Dot Com and we only get 4 minutes to do a delivery and as for allocated delivery times Tesco think we fly around in rocket ships. Tesco will never understand nor will customers we don't get paid enough to take a pride in our work nor do we get paid enough to care, minimum wage minimum effort, pay peanuts get monkey labour still every little helps neither could understand ways this slogan as never been applied to wage slips...
I work for tesco and the tills dont work you scan on item in it dont come up so you scan it again then they both come up then you have to wait nearly an hour for a team leader to void it.they dont like puting the heating on so your cold on the till its worse when you are near the chillers its not like you can move around to keep warm so you get a cold and end off sick then when you come back you get told if you have a nother day of you will get a disciplinary its there falt we are ill turn the heating on then you fear for you life when you get customer who throw abuse at you oh and tesco like change the rule to make you look like an idot.the chairs give you a bad back thats if you have a chair.end up on self service all day when you are only aloud to be on for 4 hours.taking more school leavers who cant sell booze so us older one have to stop what we are doing so we can say if its alright or not that is not wot we should be doing the team leader sould do it but not enoth team leaders or they are being called of to rumble the customers rule the place its like they can say or do what ever they want to us and all the boss's care is that they have made lots off money not that they staff are ok i my start looking for a new job as the stress of the place is not good.
To those who care about giving good customer service, by declaring that in my eyes you are FAR too professional to be working in Tesco's. I used to be a Tesco minion but have since left due to many reasons listed here. You can help people and give good customer service for many other companies who will actually value your input and commitment. Trust me i know. Leave Tesco better things are out there!
The clocking in thing is down to the software, the Kronos workforce software can be configured to give any amount of leeway before it decides late is late. If it says 1 second docks 15 mins then that is what they set it to do, they could allow it to have a 5 min leeway. Just be glad you don't work at TKMaxx, same software but biometric hand scanners to log in with
There are no hordes of people trying to fill our jobs at our branch. Tesco is hard work, but I make it work for me by buying the maximum amount of shares and working every Sunday going for the double time.
Yes, it has become harder to meet a lot of the targets, however most of my colleagues and customers are perfectly OK. Morale is very low indeed. Plus I get a nice big bonus every February.
I completely agree with everything Rich has said. I work for tesco and have NEVER had a problem with managers or the way staff are treated. I love my job and my team know we have the full support of our manager, who is always around if we need her.
Sometimes we do have to rush customers through but this isnt down to tesco tryin to make more money, its because some customers are rude and inpatient but most are still happy as long as we are polite and friendly.
Tesco do allow you to clock in a few minutes late even though they shouldnt have to as staff should be on time especially if somebody else is waiting to go home.
Tesco is just a successful company, people have choices of where they shop if customers are so concerned tesco's to big and about the corner shops then why don't they shop there?? Instead they just complain to staff while shopping there, what point are they really making!
Hmmm,
The usuall,
A tesco spy come on here to try and patch up the dirt and make it all roses, how considerate of you tesco lol, don't think i know your game, the internet is a big place now for lots of readers and could lose you a few pounds indeed;-).
As soon as everyone realises what a monster you really are then the better for everyone, I wonder if you will be running the government next? you practically already are.
As for the nice person who posted this article, good for you my friend, its about time people stood up.
Tesco really is the dark side and so is all these beasts that have shadowed life itself,look how aggressive people have become in this modern world,and no-body talks to each other anymore!,does everyone know everyone in their neighbourhood? i bet not, how every little helps has made such a big change in life, study supermarkets and study them hard,only then will you realise, if you have a brain in your head, ok you may not give a shit,thats fine,but think of your children,where will they be in the dim future? ask yourself, im sure i will get the odd stuborn numbnut who will answer back to this with aggression and sticking up for tesco, yep ,the one who does it is just the usual dumb asshole;-)
wake up and think about it
You don't work in my store do you? LOL
FAO anyone who cares, the tills run a point of sale application by a company called Progress (http://www.progress.com/) on top of Windows NT 4.0 Embedded.
The most modern tills are x86 hardware running at ~500mHz with around 256MB RAM and a small hard disk.
If a till is corrupted in any way, it can be rebuilt from a standard image located off-site at a datacentre- this has to be done by an engineer, though the task is as simple as booting from a particular floppy disk.
in our store port glasgow store scotland we have 2 new store managers 1 for dayshift and 1for nights.both managers have come into the company and not had the decency to introduce themselves which is a height of ignorance. they want us to share a smile why the hell should we when the managers in our store are ignorant they treat us like children you cant even walk into the store and say hello to your fellow member as you should not be talking.none of the staff in this store are going to cover any shifts as it is a hellhole of a job even staff with 20 or more years service are being told from managers how to pack and face up.these managers have only approx 5 years service and know nothing they cant even rotate and pack shelves correctly. Dont sit in your offices, do something and listen to your staff.
add on to the port glasgow note a few of us came from the metro store in Greenock where we had 1 manager on nightshift and 10 employees we worked as a team and took pride in our store and standards were very high.Terry leahy came to store and said the store even looked good.some depts on nights worked without a manager but we all new what to do by rotating/ merchandising to full capasity.but unfortunately we all had to go to an extra store where we have been treated like children and given no respect, they have too many managers in this store and not anough staff.When we started working in this store we were told by couple of managers that they hated the greenock staff,thats because we all have 10 years or more service and what they want is staff that they can bully like teenagers who cannot stand up for themselves/or are to frightened to answer back
I personally would love to see tesco lose money since they are such greedy bastards, Team leaders talk AT you and treat you like you're a complete moron, Managers are a little better, but some team leaders should NEVER become Managers as one person i know thinks he's all that, but tends to fabricate things he says, and worst of all, he forever tries to guilt trip people into doing stuff for him, i personally think tesco SHOULD NOT employ cocky bastards to become team leaders.
Im so glad i found this site and have lots of comments to make about my store at the time of writting this there has been one person off with stress and anxiety relating to her job one off currently with depression and another with stress and anxiety caused by the job.
I used to be union rep instore but resigned as my store manager did not support me.My dept manager called me into the office saying that my best wasnt good enough and was ignoring customers and was given an informal dicussion for giving out membership forms in the staff room.
Add to this a further 2 informal discussions one for leaving a tag on an item and one the leaning on the self scan machine.On both occasions had stayed on to help due to staff sickness and holidays.The store manager treats us all like were stupid and the moral is at an all time low.
Your going to say get another job tell me where and I will apply.I have also been waiting for 4 months for my dept manager to authorise 4 days unpaid leave.
Yet were still supposed to go to work smile at the customers while they speak to us like were rubbish due to the face there is a staff shortage and they are complaining there are not enough cashiers.
I started working for TEAM TESCO approx 8 months ago full of excitement about the wonderfull opportunitys seemingly on Offer, and images of a happy, productive workplace.... how sadly wrong i was. I dont blame the TMs as they don't get to choice as to how and what they have to they manage,indeed my TM and majority of the TMs at my DC are in agreement that the rules are wrong and unfair,the staff just want to be treated as HUMANS not MACHINES!!!!! .... i handed my notice in last week as well as 6 others i know personally. in the last 2 months there has been at 30 people on my shift alone, doesnt that tell the GM anything??? the pick rates have shot up,the accidents on FLTs have gone up due to the timings which on put aways are achieveable but inpossible on replenishments not just for a neebie with 5months experience like me but people with 15 years on reach trucks!!! all jobs should have targets but at least dangle a carrot for the staff not bully and threaten... my time with tesco has been a education.
hi there ,
as i am reading this , i can see all these problems in the tesco that i work in. When i started there , it was so much fun , we had enough staff to be able to do our job properly. Manager respected you and went out of their way to help you, so you would do the same back. Moral was great! Fifteen years later , some managers cant be bothered to acknowledge you , never back you up. dont get me wrong , there are some nice ones but they too are ones that have been at our store for a long time . the new ones seem to be just out of school and know next to nothing , they like to pass the buck, doesnt seem to matter that you have a customer in front of you waiting .I worked on customer service /photo lab for nine years and suddenly last year 3 of us lost our jobs and had to go back to tills, because they lost 180 hours on that one dept alone .We had 265 staff when i started , but now there is about 180. they still expect us to meet targets even though the work load has more than doubled.
As for this scan rate , well i think it is an insult to have your name put on a board for everyone to see if you are a slower scanner. does it really matter ? we have told that we will get coaching if we are too slow, how mad is that? Surely we should go at the pace of the customer ... like we used to get told to do. we get told off if we go too slow by tesco, if we go too fast , customers complain , cant win can we? Shop floor staff and then dragged onto the tills and spend most of theyre shift on them , guess what , theyre job dont get done , then they get diciplined for that
We never seem to have enough staff for any of the depts , they are all stressed out and no one seems to be happy anymore , but we need a job. I could go on forever , .. tills that dont work, no one around when your on a till with red light, managers that dont think we have an opinion. Tesco no longer listen to customers or theyre staff, seems like targets rule and nothing else matters like it used to .Used to really care about my job, beginning to dread each shift . Tesco have changed , but not for the better ! customers and staff say the same
Tesco has certainly changed over the last 15 years that I have worked for them and sadly not for the better. I find that each time a new manager, or team leader arrives, things change yet again, I'm a great believer in, if it's not broken then don't try to fix it. We are all constantly under stress from one thing or another.
As for the person who started this.
WELL SAID.... what a shame people don't speak out more.... it should have been kept as a site for people to air their grievances and not for others to stick their noses in and say, if you don't like it leave.... ( COME THE REVOLUTION, HEADS WILL ROLE) LOL
Tesco treat their staff disgustingly.I've worked there for five years now and love the job. I only do 12 hours a week, but since starting I have constantly asked for more hours, but am always told sorry there are no more hours to give you, so I do all the overtime I can. I go into work at short notice, stay late, do 10 hour shifts, and then they decide to take on extra staff, which then means I no longer get offered any overtime. If they can't give me extra hours, how come they can take on extra staff and stop my overtime. It is very very unfair. All I want to do is work and instead I get treated like S!!T and all the new staff get all the overtime. No wonder morale is so low!!!!!
I have been experiencing exactly the same, worked there 5 years,done every favour asked of them. Wss told there wasn't any extra hours available,yet lo and behold we get one new full-timer and two new part-timers. We have three p/t staff who have worked there since the store opened in 07, who are are crying out for increased contracts,but we get fed this RHRP bullshit; while we sit and twiddle our thumbs for 3-3 days every week that we could be working. You couldn't make it up.
Whilst reading this I have noticed no one mentions the Idq or 1 in front! Our store is a city centre store so we are mainly baskets shops however we only have 2 express tills, we have 8 self service tills but amongst our local golden ladies, they want a blather with a human not some crap self serve. Now to pass one in front we need to pass self service and express . It's a nightmare and no relief I store or they simply do not help and managers are just as bad! I was running backs one night in jan, bear in mind no overtime, I had lots of sickness so only had 3 tills on.normally I would have 7 or 8 and ques stretching as far as the eye could see! Called duty to be told deal with it there is no one to help!
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