Tesco make another customer feel bad... this time she's 74 years old. Nice one Terry. ~ Tesco-Complaint

Thursday, April 05, 2007

Tesco make another customer feel bad... this time she's 74 years old. Nice one Terry.

On the 29th Match 2007 I had an unfortunate incident where, through no ones fault, I had a spillage on a pair of trousers in the Tesco Branch at Nailsea. The matter was dealt with efficiently and courteously by Customer Care who made a record of the incident on their computer - I was told that I didn't need a record as it would be stored on their computer - told to take the trousers to be dry-cleaned, return with the receipt and I would be reimbursed.

On the 2nd April 2007 at approximately 3.15 pm I returned to the Nailsea Branch with my receipt making a round trip of 10 miles, unfortunately, no record of the incident could be found. The Duty Manager who dealt with the query decided that I should be reimbursed for the dry-cleaning but when I asked for mileage was rather dismayed.
She did suggest £2 but I was not happy with this and 32p per mile was agreed upon.

The reason I am writing to you is that I was far from happy with the way I was dealt with by the duty Manager. She ignored me until negotiations for mileage came up and I felt I was being a nuisance. I am a loyal Tesco Customer, 74 years old, who can ill-afford to pay for unnecessary petrol money. If the young lady in question hopes to progress up the management ladder at Tesco's she needs to improve her customer relation technique.

What if an accident like this happens when you are miles from home? I am sure, if the matter was recorded correctly on the computer arrangements could be made with your local stores. I look forward to hearing from you on this matter

Mrs M T Bateman

37 comments:

Anonymous said...

What?

Driving 10 miles costs about £1 whats wrong with 20p that's double!

Or you could have walked, gods knows what you were doing with a 10 mile round trip. I live in Long Ashton (5 miles away) theres a dry cleaners in Nailsea center within walking distance from Tescos.

10 miles!!!!!!!!!!!!!!!!!!!!!!!!!

TM said...

To get paid travelling expenses is quite unique and almost unheard of. Despite how it was dealt with, the outcome is very much in your favour.

Anonymous said...

What?

A 10 mile round trip to go back to the store. Well why didn't you just go there the next time your shopping?

Or are you one of those hardly ever goes there but very loyal sort of customers?

Perhaps the your lady in question doesn't needs to improve her customer relation technique and you actually be more realistic.

"If the young lady in question hopes to progress up the management ladder at Tesco's" Why do you assume she does? And is this just because she has some common sense and doesn't through money at people?

Anonymous said...

This poor elderly lady has been treated appallingly by tesco and should have been given a £50 gift voucher for her inconvienience. thats what a good supermarket such as Netto would do.

Anonymous said...

A £50 gift voucher for as she says "unfortunate incident where, through no ones fault, I had a spillage on a pair of trousers in the Tesco Branch at Nailsea."

Hmm

netto nutta said...

No, for her appalling treatment after the incident. £50 is a bare minimum that she should be offered. I know that Netto would offer her at least this, so tesco should do also.

Anonymous said...

"No, for her appalling treatment after the incident. £50 is a bare minimum that she should be offered. I know that Netto would offer her at least this, so tesco should do also."

Any evidence from where you get this from?

Anonymous said...

There is a good solution to this problem;-)))
STOP SHOPPING IN THE SUPERMARKETS!!! You KNOW there is REAL LOCAL independents depending on your loyal custom;-)
Do it,Do it now!

Anonymous said...

Just a shame that local shops dont offer what we want....

netto nutta said...

netto offered a customer this once before and would do so again i dont see why tesco have to act differently.

Anonymous said...

Yeah, you were lucky to be offered £2 other stores would have laughed in your face and only paid the dry-cleaning bill!

And what the hell is Netto?

netto nutta said...

Netto is the best supermarket in the UK judged on its outstanding customer service incredible value for money and the fact that there are less than 4 complaints for every 750 million transactions.
Netto Netto Netto!

Anonymous said...

Because netto only have 4 customers last i heard.

Tim said...

There really is nothing like completely unfounded "facts" such as those spouted by Netto nutta.

I fyou have proof of, well, anything you have said here, please share it with us. If not, we'll just keep on laughing at you. You moron.

netto nutta said...

i can get proof of course to back up my claims, just you wait and see mate. Will it convince you to shop at your local Netto?

Tim said...

Nope, and surprise surprise, that's because there isn't one within twenty miles of me. So to save the environemnt, and because I actually have no problem with shopping there, I'll stick with Tesco.

Anonymous said...

you twat tim

Anonymous said...

Why do you feel Tesco owe you anything, when, by your own admission, the accident was "no ones fault"?

Anonymous said...

"Netto is the best supermarket in the UK judged on its outstanding customer service incredible value for money and the fact that there are less than 4 complaints for every 750 million transactions."

If they have so many transactions why have I never heard of it and I'm not the only one, theres a few "whats Netto"'s here.

I take ti they seem to be like Aldi/Lidl from reading here which don't have cafes so how do you know they'd give out £50 for a case like this?

netto nutta said...

they sponser the burger vans outside the stores though.

Anonymous said...

So Netto Nutter this means you don't know and have no evidence or links to sites which back anything up you say?

netto nutta said...

i have evidence i just dont know wher to provide it as you all hide your email addresses. netto 4 value netto 4 quality netto 4 life

netto nutta said...

i am startin a new blog now called "netto-compliment" would you all like to join me over there as soon as i set it up?

Anonymous said...

nope

Anonymous said...

This blog is offcially dead....

tesco are terrible said...

i think tesco-complaint staff have been taken ill and hope to resume normal service asap. Until this happens lets all raise our glasses and drink to the (hopeful) demise of tesco plc.

Anonymous said...

http://tesco-complaint.blogspot.com/2007/03/tescos-arswydus-cwsmer-oedfa.html

Anonymous said...

"i think tesco-complaint staff have been taken ill and hope to resume normal service asap. Until this happens lets all raise our glasses and drink to the (hopeful) demise of tesco plc. "

Why don't you just shop somewhere else!

tesco are terrible said...

because i despise tesco.

Anonymous said...

"i have evidence i just dont know wher to provide it as you all hide your email addresses."

I don't want it emailed to me, just post it here!

Anonymous said...

"because i despise tesco. "

And thats why you keep shopping there! oh well, up to you.

Anonymous said...

Why have Tescos complaint found a royalty free photo of a smilely innocent looking old woman and not used a photo of a grumpy old bat?

Anonymous said...

"She ignored me until negotiations for mileage came up and I felt I was being a nuisance."

BUT!

"The Duty Manager who dealt with the query decided that I should be reimbursed for the dry-cleaning but when I asked for mileage"

How do you define ignore?

Are you sure your telling the truth? This doesn't seem very consistant.

Petrol costs around 15p a mile, therefore 10 miles = £1.50, But your not happy with £2!

You are unreasonable arn't you!

Anonymous said...

i fanci the lady in the picture am i rong

Rich said...

I bet she's "experienced"

Rickypointing said...

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