Tesco fuels another knackered diesel engine! ~ Tesco-Complaint

Friday, February 23, 2007

Tesco fuels another knackered diesel engine!

Dear Tesco-complaint readers, I am writing to you after reading with interest your feature posted on Sunday 11th February 2007 entitled ‘Tesco lies about ‘petrol mix-up’ fuel driver anger.’

On Friday 9th February, exactly the same situation which happened at Tesco Newton Aycliffe in your feature happened to my wife. She filled up the family Diesel Nissan Pathfinder with a full tank at Tesco Watford Extra with what she believed to be Diesel. She even has a Diesel receipt to prove it.

Five or so miles after leaving the Tesco fuel station the vehicle started a ‘knocking’ noise from the engine accompanied by bellowing black smoke. The RAC ‘saved’ my wife, father in law, and my two young children from the hard shoulder of the M25 on a wet Friday afternoon and took the car to the local main dealer (Glyn Hopkin) in Watford, Herts.

Glyn Hopkin reported to me on the following Monday morning that the car had petrol in the tank, therefore it was broken due to fuel contamination. I have taken a fuel sample from the car which is currently being analysed by the RAC.

We are currently up to £2,000 in costs to pay for cleaning of the fuel system and new fuel injectors. Worst case scenario is that the pump is damaged which will take the total to £5,000.

Our local newspaper, the Watford Observer ran a story in last Friday’s edition which is attached (click to see larger version which you can save and zoom into to read). The response the Watford Observer got from Tesco is exactly the same as me, and also the response reported in your feature on the 11th Feb. Tesco denied that a Diesel fuel pump at Watford store was dispensing petrol, and it was for me to prove any claims I may have. Tesco stated to me my wife had a receipt for Diesel so its diesel which she received and paid for. They also claimed that no other motorist filling up on that day had complained about any similar fuel issues.

There is clearly something not right here, as the stories reported by you and my own are identical. The big questions for Tesco, –

  1. How does a tank of Diesel fuel turn into Petrol a few miles after leaving Tesco in a modern car which is just 17 months old?
  2. How and why could/ would a mother returning home with her two children contaminate the cars fuel?
  3. Why are Tesco responses so flat, non-customer friendly and offer no credibility to customer claims?
Please could anyone who knows let me know how the other reported cases progress, and I will with ours. I am currently seeking advice as to what action to take next.

Kind regards,
Allan Pattison, Hertfordshire

57 comments:

Al said...

Now this is interesting. Correct me if I'm wrong, but this isn't Newton Aycliffe?

What is strange about each of these cases is that they initially appear to be isolated incidents. If a diesel pump was dispensing petrol, or even a mix of petrol and diesel, then more or less every vehicle would have experienced problems. I find it difficult to believe that the majority of people wouldn't have complained. I also find it difficult to believe that none of those people would have gone to the press as you have done. Also, why would Tesco, if they had received numerous complaints, allow the situation to continue. It's not worth the costs in the form of bad publicity and compensation claims, not to mention the fact that you probably wouldn't trust a pump at Tesco again.

But then all of the evidence points to the fact that there was petrol in that pump. You wouldn't receive a diesel receipt if you had somehow managed to acidentally use a petrol pump, it would state the fuel you used instead.

As far as I know it is impossible to fill a pump tank with the wrong type of fuel as they have different connections to prevent contamination. It could be possible therefore that the contamination occured after the fuel was in the pump tanks.

I notice in the newspaper article that you said you thought Tesco should have at least provided a courtesy car. I'm not sure why they should, unless you can prove that the damage to your vehicle was caused by their negligence. Unless they receive a deluge of similar complaints they have no reason to believe that this was the case.

If the fuel sample proves that there was a mixture of petrol and diesel in the tank and you can prove that the majority of that fuel in the tank came from Tesco (you purchased nearly 70l which I'm guessing is nearly a full tank) then fair enough. They should then pay for the repairs to your vehicle, provide a courtesy vehicle until those repairs are completed and compensate you appropriately.

If you are able to prove that Tesco were at fault here I wish you the best of luck in your claim against them.

Anonymous said...

And if you cant, give them some of their petrol back, along with a handful of matches. Pricks

Anonymous said...

sorry about my previous comment but it makes me sick that they wont even give these people the benefit of the doubt, the response seems to be "oh well, prove it", disgusting

Anonymous said...

Well wheres the other few hundred people complaining? there should be thousands of complaits.

TM said...

There would be many many more people complaining with the same problem if the pump was dispensing petrol instead of diesel.

Anonymous said...

lol been doing some research (bored), turns out this lady has 2 cars, one petrol, one Diesel, it seems she put the Diesel in the petrol car. Seem shes to embrassed to ament its her fault.

Jim Grogan said...

Assume you're not qualified to research anything anonymous because putting diesel into a petrol car ... actually i cant be bothered to explain to you just how thick you are.

Goodnight.

Anonymous said...

Right'O Jim.

Anonymous said...

Don't know what this Jim bloke aboves on about, does he have some proof to suggest otherwise?

Again if a pump were to be dispensing petrol this should have effected hunderds of people, not just 1.

Al said...

Jim said: "Assume you're not qualified to research anything anonymous because putting diesel into a petrol car..."

...is theoretically not possible but someone managed it today. They came into my store asking to use the phone to call the RAC since they'd managed to fill their almost brand new petrol car with diesel. No idea how they did it but there you are.

i hate tesco said...

i hate tesco

Al said...

You know, I never would have guessed that.

Anonymous said...

There is clearly something not right here, as the stories reported by you and my own are identical. The big questions for Tesco, –


1)How does a tank of Diesel fuel turn into Petrol a few miles after leaving Tesco in a modern car which is just 17 months old?
2)How and why could/ would a mother returning home with her two children contaminate the cars fuel?
3)Why are Tesco responses so flat, non-customer friendly and offer no credibility to customer claims?

1)It doesn't. She put the wrong fuel in the first place hence not havong 1000 other complaints.

2)This is an excuse made up by the owner of this blog to defend the person in question.

3)Because it's the customers fault which they refuse to admit. Evidence clearly being again 1 complaint (a mistake made by the customer) not 1000 which would have occured if the pump really was dispensing petrol.

Has gone to court?

No, the outcome would be obvious!

TM said...

As I have said before, and from dealing with a similar alledged occurrence we established it was not possible to fill the diesel pump tanks with petrol. When the tanker connects up, the couplings are a different size. All amounts of fuel delivered are precisely measured and reconciled.

If, over all the years Tesco has been selling petrol, this type of error was possible, then when it did first occur measures would have been put in place to prevent it in the future.

Thousands of people make this mistake, I think the original poster is just one of these statistics.

Probably embarrased, she decided to blame Tesco.

What happened to the cars before, and after who filled up using the same pump??

Also, there would be a lot of activity at the Tesco Petrol Station in order to clean all the tanks and pumps out if there was contamination. This wouldn't go unnoticed.

Anonymous said...

on the 23rd of feb 2007 i put £20 worth of unleaded in my car from tescos at huntingdon, driving home was no problem as i live only 1.4 miles away from tescos, next morning my other half drove the car to her mothers, she didnt get half way there when the car started to misfire, become sluggish, on investigation it was noticed that there was an incredible amount of water in the petrol so i had to have my tank drained, fuel filters replaced, after refilling up at shell the car runs now fine, i contacted tescos but im still waiting for a reply. ive heard from other poeple that they have had simular problems with tescos fuel.

TM said...

Bollocks

Anonymous said...

tescos fuel is cheap shit, like when you get a coca cola from somewhere like mcdonalds and it tastes watered down, thats what they are doing with their water. Arseholes

Anonymous said...

"like when you get a coca cola from somewhere like mcdonalds and it tastes watered down, thats what they are doing with their water. Arseholes"

So Tescos have started watering down their water?

The intellect of the anti Tescos people on this forum!

Self Employed said...

Just spotted theses posts obviously made by the same (slighty mad ex tescos turned vigilante) person. Bet it's the owner of this blog!

"http://tesco-complaint.blogspot.com/2007/02/another-day-another-diesel-engine.html

Anonymous said...
tescos fuel is cheap shit, like when you get a coca cola from somewhere like mcdonalds and it tastes watered down, thats what they are doing with their water. Arseholes

12:25 AM, February 27, 2007

http://tesco-complaint.blogspot.com/2007/02/tesco-dont-like-disabled-people.html

Anonymous said...
Who the fuck are you to discuss how genuine Steve's story is, and whether his wife is genuinely very ill or not. You sick prick, I can't believe how low some pro-tesco idiots are sinking on this site. This is about parking space availability, not a discussion of Steve's wife's disability. You arsehole

12:28 AM, February 27, 2007

http://tesco-complaint.blogspot.com/2007/02/tesco-own-range-houmous-with-extra.html

Anonymous said...
"Very glad you say "used" to work, or did Tesco just cut out the deadwood?"

I left because I had more self-respect than to work for this hideous company. I would rather claim benefits than work for Tesco, and I am a hard working person.
12:32 AM, February 27, 2007"

GET OVER IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Al said...

If Tesco watered down their fuels it would have been picked up by the regular independent inspections which take place. We would have heard about it by now.

TM said...

Tesco is a reseller of fuel for f*ck $ake. There is no Tesco Refinery that makes special Tesco petrol.

When will everybody who make stupid remarks on this site stop being so terribly thick.

It is quite obvious that most people who comment haven't a clue about business or retail.

For example Tesco used to be supplied by Exxon, not sure who it is now. SO it would have been the same as Texaco etc.

Anonymous said...

I think theres some anti-tesco watered down brains!

Anonymous said...

My car broke down on Monday evening when it began to judder and splutter. The engine lost all power and had no revs at all even with my foot flat to the floor. The RAC rescued me during rush hour from a busy road in Watford.

I have just been told by my garage that my 3 year old petrol Vauxhall Corsa has been contaminated. I have been told it will cost btween £200-400 to fix. The 1st question they asked me was 'where do you buy your fuel?'. I have filled my car up twice in the last month at Tesco Extra in Watford.
The garage also told me that they have had to carry out similar work on 50+ other cars for the same reason.
I am not attacking Tesco because they are a big company, i have always shopped for food and petrol there and will continue to buy food. I am just going on what i have been told today. You cannot ignore the evidense that Hertfordshire Tesco petrol station do seem to have an issue somewhere...
Sally from Watford.

Anonymous said...

With regard to my comment above....

It seems rather ironic that Tesco is my car insurance provider.
I will be writing to complain and can prove that the petrol in my car was from Tesco.
(Sally from Watford)

Anonymous said...

Yes its sally from watford again... thought you would all like to see the following report taken from BBC news website today:
Trading standards officials have launched an investigation after drivers complained that they had been sold "contaminated" fuel.
Drivers from across south-east England believe they may have been sold petrol containing ethanol, which has damaged their cars.

Their vehicles have been juddering, misfiring and had a loss of power.

A spokesman for trading standards said it was illegal to include ethanol in petrol without telling customers.

Ian Hillier, a petroleum spokesman for the Trading Standards Institute, said: "I understand that there have been around 75-100 complaints from people in south-east England.


so everyone on this thread who has moaned about us 'using the wrong pump' or targeting Tesco because we are disgruntled employees - you can all eat your words... this problem is real
(Sally in Watford)

Al said...

There's actually a thread on VLH about this at the moment. Apparently there have been a similar complaints at other Tesco PFS sites.

Anonymous said...

"so everyone on this thread who has moaned about us 'using the wrong pump' or targeting Tesco because we are disgruntled employees - you can all eat your words... this problem is real"

Why have you said that when theres no official conclusion yet from Trading Standards?

Anonymous said...

"so everyone on this thread who has moaned about us 'using the wrong pump' or targeting Tesco because we are disgruntled employees - you can all eat your words... this problem is real"

Why have you said that when theres no official conclusion yet from Trading Standards?

Anonymous said...

Sally in Watford hope you crash your car

Sir Henry Morgan said...

BBC R4 "PM" program just now (17:40) - "thousands" of people with fuel problems after filling up from Tesco and/or Morrison filling stations.

Mechanic in Norfolk is overwhelmed - says something in the fuel is interfering with the operation of the engine oxygen sensors.

Problems right across the South East, but also as far North as York.

I reckon they'll be running this story on the 6 o'clock news.

TM said...

Yes but it's not diesel is it?

Anonymous said...

Ref the investigation in to the problems with Tesco Petrol on radio 4 Wed 28 Feb

We run 3 diesel powered Nissan Navara Pickup trucks for work, We have also reported to Tesco the problem with their Diesel back in January, to which they said they were not aware of any problems.

I stopped using them and went to a regular station for refuelling, and the problem cleared up, our symptoms were as if the vehicle was only running on 2 cylinders, then the engine management light would come on, and you were suddenly on "get me home' mode” not a good idea when your on a motorway doing 70 mph, as you suddenly drop down to 20mph, akin to slamming the brakes on at high speed, fortunately no one was behind when this happened

I foolishly refilled the truck again this week at Tesco, and the problem returned

We now have 3 trucks that are sitting at my office unable to move to be repaired

Tesco still deny there is a problem with their Diesel and said we must have a mechanical problem

Yeh right, my ‘Problem’ is that I should go elsewhere in future

Morris59

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