NO% more shopping hours as Tesco Lie AGAIN? ~ Tesco-Complaint

Monday, December 24, 2007

NO% more shopping hours as Tesco Lie AGAIN?

Tesco has been advertising on tv, in the press, and in my local metro store (corner shop) that some of their big “Extra” stores will be open from 1 minute past midnight today. What a great idea - do the Christmas food shopping without the crowds. (The opening times are here).

So I and about 60 people turned up at the ISLEWORTH EXTRA and guess what ?

The security guard looked a bit confused and slightly nervous. He stated that there was no-one in the store, and it would not be opening until 10AM. He advised we try the nearest Extra store at Osterley. And guess what?

There wasn’t even a securituy guard there.

So all my Christmas food and booze shopping will be done at Sainsbury’s – this year and every year from now on.

Every little helps – my arse.

93 comments:

Anonymous said...

hi
i dont understand your problem here you were told by tesco adverts that SOME tesco extra stores would open at 00:01am today, they didnt say that they all would but Some. i can tell you that some stores did open at 00:01.
a small list of these from the site YOU have posted,
Tesco Buttershaw Bradford
Tesco Great Horton
Tesco Southall Hayes Bulls Bridge
Tesco Sanbury-on-thames
Tesco Grays West Thurrock Lakeside
And many more.
So if you didnt check that the store would be open this is not tesco fault but your fault you knew about the tesco site why didnt you check firstly.

Tesco Employee

Anonymous said...

What a tosser for wanting to do shopping at midnight. Get a life. You and others like you just encourage companies like Tesco.

rich said...

I checked on the site and actually it does say that Isleworth Extra would be open from 00:01 on Mon 24th. So I can understand your disappointment.

BuggedTescoWorker said...

I work for tesco petrol filling station and I had this ALL DAY yesterday. People asking why the store wasnt open, and informing us that it was saying on the TV in in the papers that tesco extras were open. I had to explain like a million times that 1) We werent a tesco extra and that 2) the ad ALSO said that it was only select stores that were open! Methinks some people need to learn to listen better

Anonymous said...

It did state that some stores would be opening as soon as they were legally allowed to and it also clearly states on the website that this store would be open at that time. It is not unreasonable to expect therefore that the store is actually open.

I can't see the attraction of going to Tesco at that time myself but obviously many people can.

Unfortunately the Tesco site often isn't the most reliable source for store opening times. I remember when my local store was being refitted they came off 24 hour opening and started doing 7am to 10pm instead. Throughout the six months they were doing this the website still stated that the store was open 24 hours.

Perhaps if you can be bothered with Tesco anymore it might be a better idea to check with the store itself rather than relying on the website.

Anonymous said...

Similar problem here...

...

2nd Jan 2008.

Dear Sir / Madam,

Re: False Advertising Regarding Opening Times.

Please accept this email as formal written notification of serious complaint regarding deceitful claims made by your organisation regarding Christmas Opening Times 2007/2008.

I have just returned from your Port Talbot East Bank Store (Heilborn Way / Prior Street, SA13 1YA). According to your recently published “Christmas Opening Times” leaflet specific to this store, and a poster on display outside the store door, and according to this store’s opening times listed on Tesco.com, today’s opening hours for this branch are 6AM to Midnight.

Yet having checked your leaflet and the store opening times online before departing my house this morning, I arrived at the store at 6:45AM to find it closed and shuttered with only a skeleton crew inside. Upon enquiring at the store’s petrol station as to why the store was shut I was told by the till girl that the store was not due to open until 8AM, as this store NEVER opens until 8AM on ANY morning following a Bank Holiday. And so I was forced to return home.

This was of major inconvenience to me. I have impaired vision and cannot drive, myself and my family are currently suffering from flu. This morning I walked three quarters of an hour in the biting cold and dark whilst weak and sick in order to purchase medication and essential groceries as early as possible, to find the journey an utter waste of my time – the petrol station does not stock the goods I urgently required. I now face a second journey later as a direct result of your misleading information.

May I strongly suggest that in future if you do not intend to provide a service to your customers or are not competent enough to provide a service to your customers then you DO NOT ADVERTISE THAT SERVICE. Not on mass-marketing leaflets SPECIFIC TO THE STORE, not on your own web-site SPECIFIC TO THE STORE, and certainly not on a poster OUTSIDE THE STORE helpfully informing the customer that the store is open when it is very obviously not.

Also regarding the Port Talbot East Bank store, I have to say that this is not the first incidence that I have found service to be lacklustre. Upon this branch opening the store was superb, but over subsequent years it has become less and less satisfactory. 24 Hour opening has been reduced to an erratic shambles of random opening times that leaves the customer bewildered as to when the store is allegedly open or not. And as today's fiasco demonstrates even opening time leaflets, posters and web site information cannot be trusted.

When the store is open the Newspaper, Tobacconist and Lottery Counter frequently remains closed until an hour or two after the store’s official opening time and closes an hour or two before the store’s official closing time. Meaning this counter is open for significantly less time than the store itself.

It is also obvious that due to the cessation of 24 Hour opening the shelf stacking staff no longer have time to restock the shelves overnight. This means that at any hour of the day the store’s aisles are full to bursting point of large metal warehouse pallets containing all manner of boxed goods causing obstruction to any customer with a trolley and significant obstruction to anybody wheelchair-bound or physically disabled.

Also, due to lack of shelf-stacking time standards of display have lapsed. This is meant as no criticism of the staff concerned, I appreciate they must be overworked and now have limited hours in which to restock shelves. But this year during Christmas shopping trips to this store I have been appalled by the amount of goods flung on shelves randomly and haphazardly with little or no attempt at organisation or presentational flair. Often goods are not removed from their outer cardboard boxes at all, the whole palette is simply flung on a shelf with a hole punched in the front, giving the store the air of being in a back-street Cash & Carry.

Consider also the sales display for mobile telephones. Most if not all of the dummy telephones on display are broken or entirely missing – this is shoddy in the extreme. The nearby DVD Chart display is a joke – DVDs are in their wrong chart positions; prices are labelled wrongly if at all; many are in broken security boxes with sharp and dangerous plastic edges. Particularly disturbing when you consider that many films released on DVD at this time of year are marketed towards children.

The introduction of automated tills has been a farce. They often don’t recognise bar codes. And if you attempt to pay your bill with a club-card voucher you are then informed to wait for ten minutes as a queue forms behind you in order for an assistant to leave their till (causing a second queue), unlock the machine, and manually check the vouchers you have just inserted. This is absolutely ridiculous.

And a year or two ago the store was entirely re-organised to make way for hideous, shoddy, obviously second-hand sarcophagi-style freezers, leaving the rest of the store in complete disarray and existing customers utterly confused and unable to find the new location of anything, if indeed the goods they require are in fact on the shelf that is supposed to hold them, and they are not still sealed in a cardboard box on a factory palette abandoned in some other part of the store.

In summary the level of “service” that is currently being provided by this branch of your supermarket makes an absolute mockery of your “Every Little Helps” slogan.

The sales staff are always courteous and most helpful, but it seems that this store’s management are utterly incompetent.

I would appreciate it if you would address all of the matters outlined above ASAP. I am also currently considering reporting your farcical and deceitful “Christmas Opening Hours” leaflets, posters and web-site details to Trades Description authorities.

Faithfully,

Phil Thompson.

Anonymous said...

FFS Phil Thompson get a life man.......you obviously have a gripe with Tesco so go shop somewhere else

ASA said...

PHIL TRY COMPLAINING TO THE ADVERTISING STANDARDS AUTHORITY - YOU CAN DO IT ONLINE HERE:

www.asa.org.uk

www.asa.org.uk/asa/how_to_complain/complaints_form/

Anonymous said...

Bloody Hell, that was a moan and a half! Bottom line, go shop elsewhere! It seems Tesco do not meet the high standards you so obviously expect, so shop elsewhere. As for not being open at 6am, shame on you for wanting this. You. and other like you. merely encourage antisocial shiftworking for shop workers. Moan moan moan moan. Get a life!

rich said...

Re: Phil T

But other than that... everything's fine? :D

Anonymous said...

" You obviously have a gripe with Tesco so go shop somewhere else. "

My gripe is this store's level of professionalism and customer service has been horrendous.

" As for not being open at 6am, shame on you for wanting this. You. and other like you. merely encourage antisocial shiftworking for shop workers. Moan moan moan moan. Get a life! "

Antisocial hours for shop workers... blah blah blah. That's not the cause of my complaint. If a store doesn't wish to open at 6AM that's fine, but it should not be advertising that it is open at that time on its web-site, on thousands of leaflets given out, and on a poster outside the door of the store saying it is open when it is not.

As for "get a life" - you are the ones posting random insults in response to complaints about Tescos on a forum for complaints about Tescos. If you don't like it don't come here.

Phil T.

Anonymous said...

Phil is obviously some mini hitler who suffers from short man syndrome.

He probably goes all ridged everytime he has to complain and puts on some annoyed news-reader style voice and speaks with hardly moving his mouth and with on other facial expression because he thinks thats part of the act

" If you don't like it don't come here"

Don't bloody go to Tescos then!!!!!!!!!!!!!!!!!!!!

Anonymous said...

What a fud! Probably the type that spends 30p on a tin of value beans and then spends an hour at the customer service desk complaining about nothing in particular. Staff in the store are barely above minimum wage and yet they have to deal with insufferable oafs such as you! I have been in the trade for over 20 years and I visit this site to let off some steam against the moaning minnies that plague my work life.

Anonymous said...

Have I got the wrong end of the stick, or is the complaint centred around a Sunday? Stores are only allowed to open for 6 hours on a Sunday. Perhaps the complainer mis-read that the store would be open from one minute past midnight on Sunday night/Monday morning, thinking that the times applied to Saturday night/Sunday morning.

Anonymous said...

Phil T is the sort of bloke who will wait to find things that offend him because he then loves complaining about whats happend.

He blatently has a superiority and thinks he knows better than anyone else. This type of person will be blindly unaware that infact they are the complete opposite. He's far too busy thinking his opinion is some sort of authority on retail.

Anonymous said...

"And a year or two ago the store was entirely re-organised to make way for hideous, shoddy, obviously second-hand sarcophagi-style freezers, leaving the rest of the store in complete disarray and existing customers utterly confused and unable to find the new location of anything, if indeed the goods they require are in fact on the shelf that is supposed to hold them, and they are not still sealed in a cardboard box on a factory palette abandoned in some other part of the store."

Do you achieve orgasm everytime you exaggerate?

Didn't it occur to you that anyone reading will wonder how long you spent and how much effort went in to wording that as completely over the top as you could?

Anonymous said...

im not even arsed about all this, get a job people.

Anonymous said...

Yeah but I'm self employed!

Anonymous said...

Has Phil T taken his tabets today?

Anonymous said...

Is Phil's surname Twat?

Anonymous said...

WANKAZ!!!

Anonymous said...

They sacked you because your a twat, get over it!

Anonymous said...

i waz neva sacked u looser they cudn afford 2 lose me as a member of staff n they was all gutted wen i quit

Phil T. said...

So I notice not one of you actually managed to respond to a single word I said, just flung (inaccurate) insults in my direction. And all under the nom-de-plume "anon".

Some debating style you have there, guys. Not.

Anonymous said...

Thats because you bored me Phil!

Phil T. said...

"That's because you bored me Phil!"

Oh please. Get a better excuse than that.

"Didn't it occur to you that anyone reading will wonder how long you spent and how much effort went in to wording that as completely over the top as you could?"

It was an accurate description and didn't take very long at all. It's called eloquence.

For the record, I never got a reply from Tescos but I didn't expect one.

But two days after I posted my comment on this forum everything I complained about got miraculously put right. And I know for a fact that a few days after that the store got a thorough inspection by their customer service team.

And also for the record, some don't seem to be capable of reading so let me point out - my criticisms were of management and not of shop floor staff.

Take a look at the poll result on here regarding Service/Disservice.

I rest my case.

Anonymous said...

You've spotted one mistake Phil which you blew completely out of proportion.

Sometimes in life mistakes happen. You then make petty compliants about the fact the store is being filled up during the day. Did it not occur to you that during busy times a night fill will run out by mid morning! You also assume that filling a busy store during the day is some sort of management mistake?

Do you have any experience of running a supermarket? You don't do you but yet you think you know it all!

Anonymous said...

Phil, do you realise how pathetic and childish you sound? Is your life really so empty and meaningless that the only thing you can get excited about is complaining about a shop? I pity you.

Anonymous said...

what an idiot - do you not understand the word "some" or check in store first - as the opening hours should have been up.

And why do people who have a particular problem with a particular tesco then come out and say we hate tesco as a whole - it never made sense to me.

Anonymous said...

I can't believe what a whinger you are. Get a life. Who wants to shop at 00:01 in the night? It looks like you have a grudge against tesco. This was the top hit when I was looking for bank holiday opening times of my local store, stop clogging the internet up with your crap. Go to MSE site and use their forums. Why the adverts, u making alot of money?

Tecso and Lidl shopper

Cassandra said...

i waz neva sacked u looser they cudn afford 2 lose me as a member of staff n they was all gutted wen i quit

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