Standards flushed down the pan at this store ~ Tesco-Complaint

Saturday, May 16, 2009

Standards flushed down the pan at this store

On Tuesday 12th May I stopped off on my way to work in your Colney Hatch Lane store. It was around quarter to seven in the morning and I just wanted to grab some lunch for the day. As I have a 50 mile journey I thought I would quickly use the customer toilets.... I'm sorry to say I didn't!!

I went into the toilets and I have to say I was very shocked and disappointed with what I was confronted with. The three cubicles and hand washing area were all absolutely filthy to the point they couldn't be used. There was rubbish and toilet roll all over the place but worst of all there was excrement and blood all over the walls and toilet seats. I know the toilets cant be checked every minute of every day but to make matters worse, as I was going in through the female toilet door I passed a member of staff coming out..... (and she wasn't a cleaner!!)

As there were only two checkouts I waited at one and was going to mention it to a member of staff but then a third till was opened... By the time I had listened to the two cashiers shouting and arguing with each other across the four tills between distance them I was running late so I had to leave. They were arguing about the new till opener being too lazy to go to the warehouse to get their own carrier bags and leaving the first till with none. They were shouting to each other to shut up and stop moaning etc etc much to the embarrassment of all the customers.

Up to this point I have never had any reason to even think about complaining about any aspect of Tesco but I was truly shocked by this store..... it also made me think..... if the stores senior management are happy for the customer areas to be like this what must the staff only and food storage areas be like?

Cassandra Paton, Biggleswade, Bedfordshire.


Anonymous said...

Yesterday i visited your Dover Store at Whitfield and purchased a small Television Combo at your electrical departementvalue £129.97 at 12.13hrs and must say the staff were very nice and helpful.(Then it all went down hill).I pushed my trolley through one of your till outlets and waited for my wife who needed to purchase some other shopping items and the female till Operator said to my wife i hope you do not mind but i hope you have paid for the item in my basket.As i was not told about this until we left the store i could not pursue it further at the time otherwise i would have most certainly have reported this remark to your duty manager.The womans name on the till was called Christine and over remarks like this she should be either disciplined or dismissed as Staff like this do your Company no favours.I have been a Tesco Shopper for many years now and also have my Broadband with you please look into this serious matter. B

letterhead said...

Well, it doesn't look very appealing..

Business cards printing said...

I saw a similar scene in the Tesco where I live. Mind you Sainsbury's loos are not the Plaza hotel either...


billy liar said...

You should do what I do and use the changing rooms as a toilet.
That should teach theme a valuable lesson in Customer Service

Anonymous said...

To the poster with the television. Now i don't work for Tesco. But here is how i read the situation. You buy a TV, its in your trolley but then you take it near a till area. Now if there was no visable way of telling that you have paid for the TV, then why shouldn't the cashier be able to ask if you have paid for that TV? For all they know you could just be walking out the door with it. Im sure they are probably trained to be alert to theft. If she said in these words "i hope you've paid for that tv" which i doubt, then yes they need a bit of brushing up on customer service skills, but politely asking wether you have paid for something not given to the cashier to scan but taken through the checkout is a bit of a no brainer question really.

Anonymous said...

"Anonymous billy liar said...

You should do what I do and use the changing rooms as a toilet.
That should teach theme a valuable lesson in Customer Service"

No, it'll just tell they have chavs like you who use the store!

Anonymous said...

Do you not think the standards of the customer areas reflect customers attitudes aswell as staff?

The toilet situation is a customers fault and to be fair on the cleaners, would you clean excrement off a wall for minimum wage?

Anonymous said...

this is because of the dirty people who use the toilets and have no idea how to behave

Anonymous said...

this is because of the dirty people who use the toilets and have no idea how to behave

Anonymous said...

I have been trying desperately to find a name whom I could contact regarding a conplaint regarding your store in Forfar. My complaint has gone on all summer. I have not set foot in your Forfar branch all summer. The store managers name is Paula Robb who is a very rude individual and I have know idea why she is being kept within Tescos. I just keep getting a Sue Shearer - Team Leader on email or on the phone and she cannot give me a name or address of anyone I can contact to rid this problem as she says that she is the highest person I can talk with at Tesco.

I have been a very good customer of Tescos for many years but that has stopped this year I would rather travel 40 miles away to Asda.



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