Bagging a load of nonsense ~ Tesco-Complaint

Monday, June 15, 2009

Bagging a load of nonsense


As I am fully aware of the impending doom that humanity faces by using carrier bags to transport purchased goods from your stores, I am getting rather tired of fighting for a carrier bag every lunch time when I purchase at least 10 items or more for my department’s lunch. Most companies, as mine does, requires a ‘clean desk’ policy, which unfortunately includes stockpiling carrier bags like a tramp. So I am, unfortunately, required to obtain a plastic death bag from you on a regular basis (although, we do only use 1 bag for 3 peoples lunch!)

As much as I enjoy a daily lecture about global warming from someone as qualified as a checkout girl, I don’t particularly enjoy being told that that you ‘don’t have any bags’ when I can clearly see them in view. And I also don’t appreciate being looked at like I’m using said carrier bag for drowning puppies in when I DO insist on one. I personally do not own a pair of clown pants with giant pockets capable of holding 10+ items in them and simply carrying them in my arms isn’t an option as I was only blessed with two of them.

Might I suggest a series of training exercises for your staff in the skilled art of ‘the customer is always right’ or possibly screen your staff for fundamental environmentalists before hiring them? Or possibly offer me an alternative, environmentally sound paper bag? As now, after a year of constant battles I will go elsewhere for my lunch where checkout staff understand their jobs and simply serve me.


Yours sincerely ,


Jon Keddie

106 comments:

Anonymous said...

why don't just take a bag with you from your desk.

Anonymous said...

Maybe you could get one of those trendy canvas bags to use each day, they're all the rage rather than causing it! I've seen some very masculine ones if you're worrying about people judging your lifestyle choices.

Anonymous said...

The poster needs to make himself a packup and use his He-Man Lunchbox rather than walk to Tesco everyday. The lazy punk!

Netto Nutta said...

This is disgraceful. He is paying for the carrier bag in with the cost of his groceries, so is entitled to some bags!
Tesco are going beyond a joke.

This would never of happened at Netto.

Anonymous said...

being a 'checkout girl' i know that most the staff have more bloody qulifications than you. just because we work at tesco does not make us scum or under achievers. and about the bags we are not aloud to take bags off other tills each till is aloud a certain amount off bags so we have to give them out sparingly. it is not our fault this is what we have been told from our managers. if we use to many bags are managers have a go at us. do not have a go at us 'checkout girls' we are only doing what we are told.

Anonymous said...

What a loser, obviously there are tons of bags piling up from this venture every day to get lunch.

How friggin hard would it be to umm, BRING ONE OF THEM BACK AND USE IT OVER AGAIN?

I am a cashier at Tesco and I see people walk up with a clear bag from the donut section, with a muffin in it, and ASK FOR A BAG.... for thier umm, BAG?

Some people are just retards.

Anonymous said...

"being a 'checkout girl' i know that most the staff have more bloody qulifications than you."

You spelt 'Qualifications' wrong...

Anonymous said...

You'd think hed bring his own bag, what a loser

Peter Cook said...

Slightly off topic but still on Tescos:

About 4 months ago I bought a DVD player at Tesco. The item was not expensive and I bought it with my shopping. Of course that meant that I forgot to keep the receipt.

It packed up working just recently so I phoned the helpline. They confirmed that it was faulty. I explained when I bought it, that I bought it on VISA but had no receipt. They said that although they could probably trace the transaction, that they would not accept a visa bill as proof of purchase. I was not happy...

So I went into the store today to explain. The person on the desk said that if I brought the whole item back in with leads, instructions etc. they would do an exchange, so I went home and returned one hour later to find that this person had gone home and the new person said there was nothing she could do. The store manager was called who simply sounded like a broken record.

So, I have decided to never visit Tesco again in my life. I have a family of five. I am also writing to Terry Leahy to point out that, although the loss of my custom will not affect Tesco profits, as they say themselves 'every little counts'.

Jessica Thomas said...

I Can't Believe You Had A Massive Rant Over A Bag, If You Would Like, You Can Send Me Your Work Address And I WIll Send You A Dam Canvass Bag! Bless, =D

flirty phil said...

jess u sound fit whats ya number x

Anonymous said...

Tesco's has gone mad. Staff are rude and arsy when they think they are in the right. They have also introduced a new policy of asking everyone under the age of 30 for id [which just captures me ... 29] then they are being very prescriptive with the form. It seems they want us to carry out Passports with us.. like that something we do.. or our driver’s licence… but hey they didn’t think about people over 25 still have the old style licence, unless they have paid for a new photo one.. You know I only wanted a £3 bottle of wine know I have to pay £10 for a photo licence for my £3 wine.. Yeh right. Sainsburys here I come.

Chris said...

It's not the people in the till who design these policies. It's their job to carry them out.

If you dislike the policy on plastic bags, or on ID for age-restricted products, then you don't have to shop there.

What is wrong though, with bringing a bag? The government is rightly pressuring supermarkets to reduce the use of them, because it's very bad for the environment having so many of them produced and discarded. It's not a tragedy if you have to bring one yourself, is it?

What is wrong with carrying ID? The policy of asking people who look under 25, or under 30 as you say above, makes things simpler. No one needs to be offended, and it's easier to screen out under-18s, because you accept to ask people who probably aren't under-age to make sure you catch anyone who is.
If you want to buy alcohol then take ID.
Again, it's not such a big thing not to be able to buy that bottle of wine. Do you need it so so much?

Tesco Team Leader said...

um i'm over twenty five and i have a photo driving licence. I always carrry it and actually take it as a compliment when i am ID'd.

As for bags why should they be given out all the time, do you really need a bag to carry a sandwich and pack of crisps

Anonymous said...

for god sakes just bring a bag when you go shopping...and go to sainsburys to buy your wine they have the same policy as tesco..just stop being so awkward...what makes you think checkout staff are inferior...total wanker

Anonymous said...

I think some of us 'Checkout girls' just like to have a giggle about an obvious dogs body who thinks they are the Bees knees because they have a third in business studies.

It would appear that you are taking out your frustration of not being respected at work on cashiers.

I wonder how long before they get you to go around and clean all the desks after lunch?

Get a life

Anonymous said...

Having just been to a busy Sunday shop at Tesco, and forgetting to take bags with us on this occasion, I think the woman at the till was very rude when she then said half way through that she didn't have any more bags left and that we would 'just have to get them from somewhere else', I then pointed out that there were bags on the next till over, and she said 'I can't take them they are his bags', so we just had to go over to the next till and help ourselves, or have no bags to put our shopping in.
If this is Tesco's policy to be rude to customers, who can't always be perfect on a daily basis, then quite frankly, they can stick it where the sun doesn't shine, and we will shop at Sainsbury from now on where the staff are so much more polite.

Aoin said...

Of course it is worthwhile to encourage re-use of bags but the issue seems to be that Tesco's attitude to the problem is high-handed and negative.

Personally I shop at Asda these days and most of the time I take old bags with me. Sometimes however I may have forgotten them, in which case it is never a problem. I don't even need to explain myself - they just ask me if I intend to use my own bags and when I say "no not today", imagine this: they just give me some bags and smile.

I guess that's my advice really. Shop at Asda. Tesco sucks.

Anonymous said...

Please do go somewhere else sir, because as someone who has worked as one of these checkout girls that you seem to think you are so much better than, I know that it is not our fault that we have been asked not to offer large amounts of bags and only offer the number needed by the individual in question. The last thing that any checkout operator needs is a rude snob looking down their nose at them when they are only doing their job. If you are so bloody smart yourself perhaps you would reuse a carrier, or (here's a brainwave) take a backpack?

Anonymous said...

we have gritted car park!! tescos bare faced lies. a127 just before the bell pub s.o.s. bound 6.30 pm 21/12.09.

Anonymous said...

we have gritted car park!! tescos bare faced lies. a127 just before the bell pub s.o.s. bound 6.30 pm 21/12.09.

Anonymous said...

we have gritted car park!! tescos bare faced lies. a127 just before the bell pub s.o.s. bound 6.30 pm 21/12.09.

Anonymous said...

Morrisons are better,

Anonymous said...

although i understand how annoying being asked for ID when trying to purchase wines & spirits. Do you really believe that if the checkout operator is not 100% sure of the age that they should risk the 5k fine for underage selling and maybe the loss of their job. what is the world coming to when all people care about is theirselves..................get a life, and you petty non carrier bag people. pathetic.

Anonymous said...

i worked for tesco as a temp dec 14th to jan 1st 2010. night shift. we were told 10pm-6am. we were told £6 plus per hour till minnight then £9 plus till 6am.we were contracted for three monday nights only the rest would be overtime.we were told final pay on a tuesday. 5th jan.all of the above was a load of complete bullshit. we were told immeadiatly on the first night on the shop floor. hr manager was wrong. and shifts are till 6.30am not 6am.but it wasnt until midnight on the verge of newyears eve we were told our pay rate was wrong.it was much lower. and if we didnt come back into work that same newyears eve from 4-8pm there was no chance of being offered any other work. i wasnt paid on the 5th.after many calls i was told the 12th.today the 19th i got my p45. it says my total earnings was less than £300 but even at the £6 per hour rate.my earning were over £800.tomorrow is tuesday and all leavers are paid in full on a tuesday.but even if i am paid in full tomorrow it will not stop my legal action against them.i am claiming for my overdraft charges.and compensation.my solicitors idea not mine.i have been told it may take months but after the way i was treated and spoken to by a manager on newyears eve night i would dgo to the ends of this earth to get him and the wages department up in front of a judge.i believe the law still applies in this countey and someone has to remind tesco of what thoes laws are. i hope my solicitor can do that on my behalf.

Anonymous said...

omg get a life!! theres bigger things 2 worry about then plastic bags..grow up. buy i bag 4 life im sure 10p isnt out of ur buget. wot low lifes u make me laugh.

Anonymous said...

obviously people havnt got ANYTHING better 2 do with there time. this man and his bag shud think about people with cancer..u no real problems

Anonymous said...

my son is disabled and i took him in to tesco to get some glasses he broke them so i took him to get them fixed at which i was told that tesco had lost his prescription.any1 could have my sons details now and hes had to struggle with no glasses till i could get hospital to issue another perscription..im discusted how do i complain?

Anonymous said...

What a complete rude snob you are, its all about you, god you must think the world revolves around you. You have no idea how many tesco workers are studying at university, you really need a wake up call to make you realise there are more important issues in the world than getting a carrier bag at tesco grow up you pompous idiot, or go to another store and annoy their staff, people like you complain about everything, because there is something lacking, and you take it out on the rest of the world.You are a small minded ignorant idiot

Anonymous said...

"...daily lecture about global warming from someone as qualified as a checkout girl..."

How rude! Do you honestly think that because this person works on a till at Tesco she firstly has no right to an opinion on global warming and that she must be unqualified. I know many people who work at tesco who are probably much more qualified than yourself. Just because someone wears a uniform doesn't mean you should think any less of them. If you dont like being served by someone who is concerned about our planet then try using self service!

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Anonymous said...

Well Mr. Keddie I think you should step down from your moral high-ground and treat people with a little respect. I quote 'As much as I enjoy a daily lecture about global warming from someone as qualified as a checkout girl', who the hell do you think you are. I'm assuming posting comments like that you must have a PHd. I mean I have a degree, and I would never degrade someone's job as much as you! Get a grip you patronising tosser

Anonymous said...

Tesco sold me a Hoover Candy washing machine which arrived with a broken drum. It haemorrhaged soapy water all over my kitchen floor. It then took one month of waiting, two days off work, plus a fortune in laundry bills, to discover the problem. I was promised engineers would turn up within agreed times but they failed to do so. Tesco now say they've run out of these machines and can't replace with a similar quality because the discount has run out. Hoover Candy are equally bad, being uable to produce an engineer at an agreed time and isisting on mending a brand new machine that arrived broken. I've told them both to shove it. This ranks amongst my worst ever shopping experiences.

Anonymous said...

Many people work at tesco to suppliment their income whilst studying for a degree - I think those people are more qualified then someone who forgets to bring their own carrier bags to a store they know doesn't always have carrier bags

Anonymous said...

I werk in tescos and i are a lot moore integilent then sum of the wankers that go on this i have a gce but i do think tescos stink

Anonymous said...

Go to QD instead if there's one near you, we ask if you want a bag (as a lot of people do bring their own now) and you won't get a lecture either

Jeff said...

go to waitrose! we are taught to suck up to selfish, overblown wan--rs like you!

Anonymous said...

these matters are not life or death sort out what ever real problems are making you angry .speak to someone close or a doctor

Anonymous said...

What are you going to do when shops completely stop giving away carrier bags, as they have in most European supermarket - starve to death because you have nothing to carry your shopping in. Get a life, help the planet and stop bloody winging. If this is all you have to worry about then you are very lucky - take a walk round a children's hospice and get your priorities right !!!

Anonymous said...

hi i am mehwish saeed,student in malaysia.Saturday 29/5/2010 i go for shopping in tesco mutiara near to curve and ikea, during shopping i go to bed sheet side.and there got wait machinery then i check my wait. i put my bag there then i forget to take back.and that place one staff loading the things.i move that place after one or two minute i remember my bag i come back that place but no body there.in my bag got my original passport,my nokia E71,my 300rm cash and all card,i complain to customer serves they never help me,i call manager they also never help me i complain so many time but no body response to me i am student how i survive here you dont no plz help me i am so much worry now i send mail to you plz replay me (cell ph 0103612139)i put my complain in complain box also but still i am waiting.tesco is big shopping mall how they out side people know which place don't have CCTV only in side staff know plz i am waiting give me got response. my email (lucky_leo38@yahoo.com)

sachin said...

Agreed - their service is awful. I ordered a bin 2 weeks ago and still havent received it or had any satisfactory response from them. Awful service - AVOID.

Anonymous said...

Why oh why do you people moan so much about so little, buy a bloody 10p bag for life! Problem solved you idiot!

Anonymous said...

I went to Tesco shopping. 5 mins with the speed and think about the awkwardness for the bag and I actually have to tell them that I need the bag for each item. I really need it. I am shopping for a group of people and I am fed up being asked all the time. It is good to be aware of the environment, but the need is the basis of shopping. The bads are not waste in my view and perhapes is the waste and no place to store in some other circumstanses. Please be honest to this. Get it as you need for monal shopping and bring you own bags if you do not need them. I need them because I am going to reuse them. Something wrong with that. I am not happy. First, it is expensive. Second, it is not pleased to shop in Tesco. Start to think ASDA and Morrison.

Tesco in Chelsea bad experience. I repect the people who works at the till and the complaints are to Tesco and are not to the stuff there.

No matter what qualifications you are having and the important is this is your life and you have to stick to it. No one give you 10p or perhapes £10 for some environmental friendly bags. This has to be done by your own initiatives. With a little extra helps, I often shop in pennies.

They are shopping centre suppose to provide good and pleasant shopping atmosphere.

I am complaining about the services they are providing.Once one of the deputy tried to cover and change a wrongly displayed item and ask customer to leave the building. He can change the price even before the till. What else can do?

Simply Tesco service is worse in store. Do not like shopping there anymore. Sorry!!

Anonymous said...

let's get real , tescos carrier bag policy has absolutely nothing to do with saving the environment , it's as usual all about increasing profits
if they were genuinely interested in enviromental issues they would take a long hard look at the hugely excessive packaging on the products they stock and before anyone says thet tesco don't manufacture most of these products they have immense power when manufacturers are trying to get their products to market and could easily say to these people , yes we'll stock your products once you reduce the packaging
and as for carrier bags do what i do use the self service tills and only put 2 things in each carrier

Anonymous said...

I work at tescos and the majority of people do brig their own bags and they are rewarded with clubcard points that turn into money so in my eyes it's a win win situation but if people don't bring their own they are given bags in our store but quite honestly some people want one bag per item which is a joke therefore i think a charge of 1p per bag would be suitable after all more and more shops are charging and maybe people will realise that all the pennies add up when they come out of your own pocket. By the way i went to college and then to uni; I've got a law degree but i chose to work at tesco and i enjoy it except when we get rude people who have nothing better to do than moan.However these people are few and far between but as my mam always said what goes around comes around.

Anonymous said...

Ignoring the poison put in Twix bars in Tesco Lotus was one of the biggest mistakes in Thaksin's career. It was a violation of justice and human rights that was the start of his downfall. One of his minions swore in front of Luang Por at Wat Ladprao to bring justice. Mars corporation and Tesco UK did not find it funny the childish way Thaksin and his government dealt with such serious crimes.

Anonymous said...

I work on checkouts in a Tesco store and we always have to ask a customer if they need a bag as at least of people have there own. We have never been told to refuse bags, its simply a case of checking if someone needs one. Personally it annoys me when I go in a shop and they automatically put my stuff in a plastic bag without even asking me if want one.

Anonymous said...

I work on checkouts in a Tesco store and we always have to ask a customer if they need a bag as at least of people have there own. We have never been told to refuse bags, its simply a case of checking if someone needs one. Personally it annoys me when I go in a shop and they automatically put my stuff in a plastic bag without even asking me if want one.

Steve said...

TESCO SERVICE IN MELTDOWN

I ordered a new shredder from Tesco on the 30th of December via their on-line system and arranged to collect from the Sutton Store. I was instructed to collect on the following Tuesday but then advised to allow an extra day for the bank holiday. I visited every day from the Wednesday to Saturday with staff unable to trace or advise me where the goods had gone. Finally I was told they had been delivered on the 4th but also had gone missing in transit.

An isolated incident you might think but on every visit to the store I was among many other disappointed shoppers wondering where there items had gone. It seems there has been a complete breakdown in the delivery system with the poor staff at the goods counter having to placate the - by now - angry customers.

Mr Cohen I suggest you get of your pay-packet and sort out your delivery system unless you don't care about your customers and staff.

PS a replacement has been promised for Monday after 4.00pm - Not holding my breath Mr Cohen!!!!!

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Anonymous said...

The customer isn't always right. A lot of the time when I am shopping in Tesco, I see customers deliberately being rude or difficult, and then blaming poor customer service.