Diet to disaster - Healthy tesco profits ~ Tesco-Complaint

Sunday, March 01, 2009

Diet to disaster - Healthy tesco profits


I cannot believe how money grabbing an organisation like Tesco is. I joined their online diet service last Thursday and within an hour of looking at it had realised it didn’t offer the facilities I wanted from it. As they don’t offer a trial period like other sites you have no choice really but to pay the £30 and see what it’s like (rubbish). I immediately called customer service to make them aware of my error and to cancel the service, however they will only cancel the service from the end of the period paid up to. So I have paid a 10 week membership for something I have used for an hour.

After complaining hard, I was told that just one woman can help me – Debbie Mallerman. I emailed her to complain and it has taken exactly a week (and 4 emails) to get any response from her – which looks to be a standard response just refusing to refund.

How can they justify charging someone for a 10 week service when they cancel within an hour of signing up? It is not a lot of money but out of pure principal I am seething and have pledged to boycott Tesco completely – they will lose more than the £30 from me that’s for sure.

I know what you’re saying – its £30! But it is the principal. Tesco probably have a few thousand off me over the year and I feel that a little flexibility is appropriate in order to maintain happy customers. I run a business and would not dream of ostracising a customer in this way. If this is the way Tesco want to work then they will lose me, and I will become a permanent fixture in Sainsburys. The old saying look after the pennies and the pounds look after themselves translates well to customers too. I may be just one tiny speck in the Tesco spectrum, but if they upset enough of us, they’ll start to feel the pinch!

Malina Bergeman

67 comments:

David said...

Complain again. Keep complaining. I did, and eventually, Tesco got sick of my complaining and refunded the money for damaged goods (damaged by their illegally parking delivery driver) and the delivery and service charge. And this was for less that £30! But like you say, it is the principle and I won't put up with such shoddy and illegal service.

Anonymous said...

Why are people dealing drugs on your Tesco car park in the westwood area Oldham, we reported this to the police the same night, but they did not seem interested. Why is that?

Anonymous said...

To anonymous, first off your not speaking to tesco's your speaking to a blogging site. Also anti drug law enforcement is a matter for the police and has nothing to do with Tesco.

Anonymous said...

Go to the FSA see what they say,can't hurt.Complain to your MP too,i hate to say it but you'll have to kick up a fuss to get anywhere,stay quiet and you'll get walked on.

Anonymous said...

Bet its an 0845 number too

Zale Gieves said...

Malina you are not the only one this has happened to. Tesco did exactly the same thing to me. Truly getting too big for their boots. Zale Gieves

cindy knot said...

i had trouble with tesco diets too.i thought i signed up for 2 months but when i checked my credit card statements they were still withdrawing money 3 months later.they said they will not refund me and they never told me they were going to with draw this money.i am fuming.they robbed me,literally.

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