Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
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17 comments:
We don't want the likes of you as a customer. Just wait till we take over the world, then you will be sorry.
This isn't Tesco's policy, its the law! Any store that you choose to shop in instead will have the exact same policy. Sainsburys, Asda, Somerfield, off licences, they all enforce the same rules. They cannot sell alcohol to you if they suspect it will be passed to an underage person.
as the other comments have said it is the law.
however you say that teenagers wont come in, they do i have seen it loads of times,
you certainly havent been in on the evenings on the weekends when all the drunks come in.
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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I am 29 and I have a right to Intoxication!
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I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
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GTA 4 HITS TESCO STORES!
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Mother care or despair ?
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Every Little Patronise Helps Tesco's Dum-Dum Custo...
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GTA 4 HITS TESCO STORES!
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Editorial Policy
Offensive language including crude insults are not permitted and will be removed wherever noted. Please report contraventions to:
Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
TRANSLATION
Categories
.com 60mph accident Apologies baby beans best before Blogs brash chicken korma clubcard Complaints Complaints Think21 alcohol cones crash Customer Services danger despair discarded easter easter eggs environmental health eviction exploded False Advertising flapjack fresh produce freshandeasy glass gone off gran Health hot Iconoclast keyfob kirkby korma Law lost mansion maternity microwave motorway online Overcharging petrol Policy poor quality pregnant produce queues risk sainsburys Site News smell starve stress tailbacks Terence terry leahy Tesco tesco boss Tesco Customer Service tesco driver tesco express Tesco Staff Tesco's Dirty Fuel training unauthorised verge Video wait whistleblower
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Not sure
Tesco Staff (Abstain)
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TescoRipOff.com
StopTesco
Every Little Hurts
Supermarket Sweep Up
Tescopoly
Supermarket Follies
Say No To Tesco Norwich
Wikipedia on Tesco
Very Little Helps
Tesco Voucher Codes
Roll Of Dishonour
Helen Duke
Jean McKinlay
Jane Holdsworth (GDA Spinr)
Jon Church (Tesco Spinr)
Social Bookmarks
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Editorial Policy
Offensive language including crude insults are not permitted and will be removed wherever noted. Please report contraventions to:
Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
TRANSLATION
Categories
.com 60mph accident Apologies baby beans best before Blogs brash chicken korma clubcard Complaints Complaints Think21 alcohol cones crash Customer Services danger despair discarded easter easter eggs environmental health eviction exploded False Advertising flapjack fresh produce freshandeasy glass gone off gran Health hot Iconoclast keyfob kirkby korma Law lost mansion maternity microwave motorway online Overcharging petrol Policy poor quality pregnant produce queues risk sainsburys Site News smell starve stress tailbacks Terence terry leahy Tesco tesco boss Tesco Customer Service tesco driver tesco express Tesco Staff Tesco's Dirty Fuel training unauthorised verge Video wait whistleblower
Email
Search
Enter your search terms
Web Tesco-Complaint Submit search form
Service
Disservice
Not sure
Tesco Staff (Abstain)
Subscribe By Email
Subscribe by RSS
R|Mail
Feed Button Help
Roll of Honour
TescoRipOff.com
StopTesco
Every Little Hurts
Supermarket Sweep Up
Tescopoly
Supermarket Follies
Say No To Tesco Norwich
Wikipedia on Tesco
Very Little Helps
Tesco Voucher Codes
Roll Of Dishonour
Helen Duke
Jean McKinlay
Jane Holdsworth (GDA Spinr)
Jon Church (Tesco Spinr)
Social Bookmarks
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
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I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
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► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
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Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
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Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
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Do not touch my BOX!!
Tesco not kosher...
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Media Request FAO Tesco Staff
Sheer disgust!
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Tesco Staff: rat problem is bigger than you know!
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Shock for mum as she spots Tesco rat in aisle
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Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Editorial Policy
Offensive language including crude insults are not permitted and will be removed wherever noted. Please report contraventions to:
Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
TRANSLATION
Categories
.com 60mph accident Apologies baby beans best before Blogs brash chicken korma clubcard Complaints Complaints Think21 alcohol cones crash Customer Services danger despair discarded easter easter eggs environmental health eviction exploded False Advertising flapjack fresh produce freshandeasy glass gone off gran Health hot Iconoclast keyfob kirkby korma Law lost mansion maternity microwave motorway online Overcharging petrol Policy poor quality pregnant produce queues risk sainsburys Site News smell starve stress tailbacks Terence terry leahy Tesco tesco boss Tesco Customer Service tesco driver tesco express Tesco Staff Tesco's Dirty Fuel training unauthorised verge Video wait whistleblower
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Say No To Tesco Norwich
Wikipedia on Tesco
Very Little Helps
Tesco Voucher Codes
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Helen Duke
Jean McKinlay
Jane Holdsworth (GDA Spinr)
Jon Church (Tesco Spinr)
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
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Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
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Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
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Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
Older Posts Subscribe to: Posts (Atom) Partner Site
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Editorial Policy
Offensive language including crude insults are not permitted and will be removed wherever noted. Please report contraventions to:
Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
TRANSLATION
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.com 60mph accident Apologies baby beans best before Blogs brash chicken korma clubcard Complaints Complaints Think21 alcohol cones crash Customer Services danger despair discarded easter easter eggs environmental health eviction exploded False Advertising flapjack fresh produce freshandeasy glass gone off gran Health hot Iconoclast keyfob kirkby korma Law lost mansion maternity microwave motorway online Overcharging petrol Policy poor quality pregnant produce queues risk sainsburys Site News smell starve stress tailbacks Terence terry leahy Tesco tesco boss Tesco Customer Service tesco driver tesco express Tesco Staff Tesco's Dirty Fuel training unauthorised verge Video wait whistleblower
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
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▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
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GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
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Tesco-Complaint Needs YOU!
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► January 2008 (1)
Tesco's FUCK YOU to customer!
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NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
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Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
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Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
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Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
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Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
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Do not touch my BOX!!
Tesco not kosher...
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Media Request FAO Tesco Staff
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Tesco Staff: rat problem is bigger than you know!
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Shock for mum as she spots Tesco rat in aisle
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Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
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Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
TRANSLATION
Categories
.com 60mph accident Apologies baby beans best before Blogs brash chicken korma clubcard Complaints Complaints Think21 alcohol cones crash Customer Services danger despair discarded easter easter eggs environmental health eviction exploded False Advertising flapjack fresh produce freshandeasy glass gone off gran Health hot Iconoclast keyfob kirkby korma Law lost mansion maternity microwave motorway online Overcharging petrol Policy poor quality pregnant produce queues risk sainsburys Site News smell starve stress tailbacks Terence terry leahy Tesco tesco boss Tesco Customer Service tesco driver tesco express Tesco Staff Tesco's Dirty Fuel training unauthorised verge Video wait whistleblower
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
Older Posts Subscribe to: Posts (Atom) Partner Site
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Editorial Policy
Offensive language including crude insults are not permitted and will be removed wherever noted. Please report contraventions to:
Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
TRANSLATION
Categories
.com 60mph accident Apologies baby beans best before Blogs brash chicken korma clubcard Complaints Complaints Think21 alcohol cones crash Customer Services danger despair discarded easter easter eggs environmental health eviction exploded False Advertising flapjack fresh produce freshandeasy glass gone off gran Health hot Iconoclast keyfob kirkby korma Law lost mansion maternity microwave motorway online Overcharging petrol Policy poor quality pregnant produce queues risk sainsburys Site News smell starve stress tailbacks Terence terry leahy Tesco tesco boss Tesco Customer Service tesco driver tesco express Tesco Staff Tesco's Dirty Fuel training unauthorised verge Video wait whistleblower
Email
Search
Enter your search terms
Web Tesco-Complaint Submit search form
Service
Disservice
Not sure
Tesco Staff (Abstain)
Subscribe By Email
Subscribe by RSS
R|Mail
Feed Button Help
Roll of Honour
TescoRipOff.com
StopTesco
Every Little Hurts
Supermarket Sweep Up
Tescopoly
Supermarket Follies
Say No To Tesco Norwich
Wikipedia on Tesco
Very Little Helps
Tesco Voucher Codes
Roll Of Dishonour
Helen Duke
Jean McKinlay
Jane Holdsworth (GDA Spinr)
Jon Church (Tesco Spinr)
Social Bookmarks
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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GTA 4 HITS TESCO STORES!
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I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
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GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
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We'd better start walking down the motorway
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Would you like help packing Terry?
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Dare You Feed Baby Tesco Yoghurts?
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Tesco's Fresh Prawns are FROZEN?!
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Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
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Tesco's Bad Customer Service Lottery!
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Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Editorial Policy
Offensive language including crude insults are not permitted and will be removed wherever noted. Please report contraventions to:
Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
TRANSLATION
Categories
.com 60mph accident Apologies baby beans best before Blogs brash chicken korma clubcard Complaints Complaints Think21 alcohol cones crash Customer Services danger despair discarded easter easter eggs environmental health eviction exploded False Advertising flapjack fresh produce freshandeasy glass gone off gran Health hot Iconoclast keyfob kirkby korma Law lost mansion maternity microwave motorway online Overcharging petrol Policy poor quality pregnant produce queues risk sainsburys Site News smell starve stress tailbacks Terence terry leahy Tesco tesco boss Tesco Customer Service tesco driver tesco express Tesco Staff Tesco's Dirty Fuel training unauthorised verge Video wait whistleblower
Email
Search
Enter your search terms
Web Tesco-Complaint Submit search form
Service
Disservice
Not sure
Tesco Staff (Abstain)
Subscribe By Email
Subscribe by RSS
R|Mail
Feed Button Help
Roll of Honour
TescoRipOff.com
StopTesco
Every Little Hurts
Supermarket Sweep Up
Tescopoly
Supermarket Follies
Say No To Tesco Norwich
Wikipedia on Tesco
Very Little Helps
Tesco Voucher Codes
Roll Of Dishonour
Helen Duke
Jean McKinlay
Jane Holdsworth (GDA Spinr)
Jon Church (Tesco Spinr)
Social Bookmarks
+Del.icio.us
+Furl It
+Spurl
+Tag!RawSugar
+Simpy This!
+Shadows Tag!
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Essential Tools
Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Editorial Policy
Offensive language including crude insults are not permitted and will be removed wherever noted. Please report contraventions to:
Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
Additional Information: May Contain Metal!
Tesco-Complaint Needs YOU!
More Easy Less Fresh!
► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
► September 2007 (2)
Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
► August 2007 (2)
Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
► July 2007 (2)
Do not touch my BOX!!
Tesco not kosher...
► June 2007 (2)
Media Request FAO Tesco Staff
Sheer disgust!
► May 2007 (1)
Tesco Staff: rat problem is bigger than you know!
► April 2007 (8)
Shock for mum as she spots Tesco rat in aisle
Tesco HGV Driver blows the whistle on Tesco's dirt...
Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
► February 2007 (18)
► January 2007 (25)
► 2006 (52)
► December 2006 (21)
► November 2006 (16)
► October 2006 (15)
TRANSLATION
Categories
.com 60mph accident Apologies baby beans best before Blogs brash chicken korma clubcard Complaints Complaints Think21 alcohol cones crash Customer Services danger despair discarded easter easter eggs environmental health eviction exploded False Advertising flapjack fresh produce freshandeasy glass gone off gran Health hot Iconoclast keyfob kirkby korma Law lost mansion maternity microwave motorway online Overcharging petrol Policy poor quality pregnant produce queues risk sainsburys Site News smell starve stress tailbacks Terence terry leahy Tesco tesco boss Tesco Customer Service tesco driver tesco express Tesco Staff Tesco's Dirty Fuel training unauthorised verge Video wait whistleblower
Email
Search
Enter your search terms
Web Tesco-Complaint Submit search form
Service
Disservice
Not sure
Tesco Staff (Abstain)
Subscribe By Email
Subscribe by RSS
R|Mail
Feed Button Help
Roll of Honour
TescoRipOff.com
StopTesco
Every Little Hurts
Supermarket Sweep Up
Tescopoly
Supermarket Follies
Say No To Tesco Norwich
Wikipedia on Tesco
Very Little Helps
Tesco Voucher Codes
Roll Of Dishonour
Helen Duke
Jean McKinlay
Jane Holdsworth (GDA Spinr)
Jon Church (Tesco Spinr)
Social Bookmarks
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+Furl It
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+Tag!RawSugar
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Essential Tools
Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
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I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
► April 2008 (6)
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
We'd better start walking down the motorway
Fresh? £2.8billion profit smells fresh enough....
Would you like help packing Terry?
► March 2008 (10)
Tesco's "Complete Mess" Delivery Service
Pointlessly pointed nowhere
Tesco's express way to hell
You might end up in a Korma
Don't mention the Store!
WAITING for the eggs to hatch
Shop till you Drop onto a verge
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► January 2008 (1)
Tesco's FUCK YOU to customer!
► 2007 (92)
► December 2007 (4)
NO% more shopping hours as Tesco Lie AGAIN?
Dare You Feed Baby Tesco Yoghurts?
Tesco Revile Me!
Tesco Still Don't Like Disabled People?
► November 2007 (4)
Tesco's Cheapside Manager Alan is an Ape!
Tesco destroy all humans!
Welcome to TescoRipOff.com
Tesco please refund what is rightfully mine!
► October 2007 (3)
Whistle Blown at Terry's Head Office
Tesco Nightworkers Depressed
This is why Tesco is not hot!
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Tesco internet service pay as you (dont) go!
Tesco won't even give water to staff?
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Dem Tesco man be racist... (but me not)
Tesco's Fresh Prawns are FROZEN?!
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Do not touch my BOX!!
Tesco not kosher...
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Media Request FAO Tesco Staff
Sheer disgust!
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Tesco Staff: rat problem is bigger than you know!
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Shock for mum as she spots Tesco rat in aisle
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Free Condom in your Tesco Sandwich?
Tesco make another customer feel bad... this time ...
Tesco Crew Not Down With Tesco!
Tesco Direct goes Indirect with Poor Delivery
Tesco Still Not Recycling Properly!!!
Tesco's Bad Customer Service Lottery!
► March 2007 (21)
Tesco - rotten on the inside!?
My beef with Tesco over meat labelling
Tesco Still Hatin' Disabled People
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Friday, May 16, 2008
I am 29 and I have a right to Intoxication!
At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.
The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.
I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]
With staff like her she makes your shop a laughing stock.
Yours,
Mrs Pam Lambert
Posted 11:41 AM 12 comments Leave your comment here
Labels: Complaints Think21 alcohol, Law, Policy
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.
This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????
I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.
Franca
Posted 11:28 AM 3 comments Leave your comment here
Labels: Customer Services, Law, Policy
Tuesday, April 29, 2008
GTA 4 HITS TESCO STORES!
Good Morning Sir Terry,
Some background information on me - I am a disabled person with both physical and mental health issues. I do not like crowds, suffer paranoia and struggle to stand/walk for long after fracturing my back some years ago.
I have just returned from your Fforestfach, Swansea store, where I was assaulted, because of your poor handling of the release of Grand Theft Auto for the Playstation 3 and X-Box 360. I decided too late that I would like GTA and was unable to pre-order a copy from the usual games retailers. Knowing that Tesco sells games and is often competitive on price, my Wife phoned the store yesterday evening to check they were going to have stock. We were told that they had plenty, there was no need to queue early but they could not confirm the price.
11.35 arrived and we set off for the store. We arrived approximately
12 minutes later and entered the store, heading immediately for the games aisle. I didn't see the point of getting the electric buggy as usual as I wouldn't be doing a lot of walking. There was a queue already formed but, it didn't seem too large so we joined it. At this point I commented to my Wife that we may not get a copy but as it was approaching midnight, we may as well wait. On or just after midnight, the queue rapidly moved forward. It soon became apparent that instead of placing the games on the shelves, they were going to be sold from the customer services desk. I walked as quickly as possible and soon became embroiled in a scrum of people to get a game. This was an extremely difficult thing for me to do because of the amount of people and their close proximity to me. There were several people that were pushing in and forcing their way through to the front. I stood my ground despite being jostled and pushed back and forth putting pressure on my back. Suddenly out of nowhere, I was punched or elbowed in the ribs. I stood there for a moment afraid of what to do and then, enraged, I left the queue to complain to the security guard.
I explained to the security guard what had just happened and I now apologise for my use of language towards him. You have to remember that I had just been hit and was quite upset to say the least. I asked him who was responsible for the situation. He advised it was the problem of the Duty Manager and duly went to make a call for him. The Duty Manager some moments later meandered up to me. I explained what had happened yet again, still quite shaken by the whole thing. He informed me that it wasn't his fault but that of the Store Manager for choosing the method of sale. Now, I am not stupid, I realise that having dozens of gamers wandering around with their copy of GTA could pose a security risk but, the organisation was a big problem. I reiterated this point to the Duty Manager who spoke to a colleague on the security desk and wandered off to check the CCTV footage. Some time passed whereupon he meandered back to me with his hands in his pockets head bowed. He duly asked what I expected turning up when I did quoting the time on the CCTV. He said there were people in front of me who deserved to get their copy first.He implied that I had not queued and was trying to get a copy by dubious methods. I again reiterated that it was not about actually getting a copy anymore but about being assaulted. I had given up on getting a copy as they had run out of PS3 copies whilst he was reviewing things. There were people in the original queue behind me, that actually managed to avoid being assaulted, and stay in the scrum, who received a copy of the PS3 version. At this point, we left.
The whole management of the release was poor. Had a book of raffles tickets been booked out, they could have been handed out to waiting customers. Had the customers been informed by the staff they were queuing in the wrong place, the scrum could have been avoided. Had the security guards who were chatting the whole while with some friends bothered to do their jobs, they could have monitored the situation and prevent it being the bun fight it was. Especially as their desk is a matter of feet from the customer services desk.
Had your Duty Manager given a damn about what I was saying, I may not be writing this now. His attitude was slovenly, disbelieving and rude.
I know GTA is a violent game but I didn't realise actually buying it would affect my health.
I look forward to your comments Sir Terry.
Steve Birkett
Posted 10:55 AM 21 comments Leave your comment here
Labels: Complaints, Policy, Tesco Customer Service
Friday, April 25, 2008
Tesco's Wholemeal Beard - Fancy a slice?
I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.
As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.
I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.
I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.
I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.
Posted 4:22 PM 14 comments Leave your comment here
Labels: Complaints, Health, Law
Wednesday, April 23, 2008
Mother care or despair ?
I started working for Tesco on the 19th of November 2007, two weeks after that I found out I was pregnant with my third child, i informed Tesco of this just before we were off for the amazing amount of days at christmas :s ! Thinking to myself that they would finish me for this to my surprise they kept me on permenantly part time , for that i was grateful!
Anyway, I am now 31 weeks pregnant and still working on fresh, and don't leave till i am nearly 36 weeks , during which time i knew that I had to get maternity leave and pay / state pay sorted out - In this case i asked for the pregnancy pack or booklet Tesco supply about all the information i required . To my disgust i was given a booklet from 2006 as that was all they had, and the booklet specifically suggested, speaking to your personal manager about information you need to know.
Unsure if the booklet had the correct information in it, I went to see this person , only to be told she did not know anything about maternity leave or pay and would get back to me that was at 26 weeks into my pregnancy. I am now 31 weeks and still waiting for a manager or memeber of staff to help me in this situation i have also asked for Cardiff's number to contact them to see if they can give me the correct info and still waiting for that aswell !
I have never had a day off in all the time i have worked there. I make all my appointments on the days that I have off. Tesco talk all the time about training and 'knowing your stuff', silver bronze and gold this - it makes me laugh when even the senior managers don't know what they are spose to !
Tesco want to pull the finger out there profit wallet and put some money into training there senior staff and update all there booklets, but no no no Tesco are all about profit profit profit , we have also heard that there will be job cuts yet again in our store even though we are short staffed as it is even more so on a sunday me and another member of staff for all of Dairy / Fresh ! I hope you put this on your site as not being given the correct info and support for this is disgracefull for a firm that earns up to 3 billion pounds profit !
Posted 3:27 PM 6 comments Leave your comment here
Labels: baby, despair, maternity, pregnant, training
Monday, April 21, 2008
We'd better start walking down the motorway
Hi,
Just had a bad experience with Tesco... for the sake of 30p. This is the email we just sent them which explains it all...
Dear Sir,
My partner and I have been customers of Tesco for some years now, both instore and online, and have always felt valued and cared for as customers.
Unfortunately, that experience has come to an abrupt end!
Having placed an order online on 18.04.2008 and received a confirmation email, I was contacted by telephone this morning, Saturday 19th April 2008, to inform me that my payment was not authorised. The advisor offered to call me back within five minutes once I'd obtained my card details. She never called back.
Upon further investigation I discovered the reason for the payment not going through; although I had left £35 in my account and the order was less than £34, a £2 debit was removed from my account to verify my card details.I called customer services who transferred me to the store responsible for the delivery. The manager explained there was nothing he could do, not even remove 1 item from my shopping as there was less than £1 difference. He blamed my bank for not re-crediting the £2 in time.
This resulted in me calling my bank three times and Tesco customer services a further two times as each company blamed the other for witholding the £2 that caused my payment to fail.
As a working couple with two young children we were relying on this shopping as we can't get to the store without spending £15 on taxi fares.
This experience has left me very upset and worried as we know that we can't spend that amount of money and get the same volume of products and quality from a "convenience store " that we've always received from Tesco.
Due to this, my partner has had to come home from work earlier, sacrificing a days pay as we have no food in the property and need to get to a supermarket before we're left with no provisions for the entire weekend.
I am hoping that you will be able to give me the kind of service I've come to expect and reply to this email with any suggestions you may have regarding my situation.
I am hoping that I do not have to remove my custom in favour of another retailer.
Not holding out much hope of getting it resolved. Oh well, we'd better start walking down the motorway to the supermarket 10 miles away or our kids will starve.
Posted 2:14 AM 22 comments Leave your comment here
Labels: motorway, online, starve, unauthorised
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Editorial Policy
Offensive language including crude insults are not permitted and will be removed wherever noted. Please report contraventions to:
Recent Comments
SHUT UP YOU SELF-RIGHTEOUS PRICK. LOOK AT THE PIC... - sick of dull ppl
Cashier cant get fined upto £5000 for selling unde... - Anonymous
Tesco Team Leader. PAH, You are pathetic! I've r... - i hate team leaders
aw thats sweet. 29 and still goes running to mummy... - Tesco Team-Leader
Yes. Some of the tens of thousands of staff who wo... - Rich
Recent Complaints
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Customers!!
GTA 4 HITS TESCO STORES!
Tesco's Wholemeal Beard - Fancy a slice?
Mother care or despair ?
Tesco Contact Details
Tesco Head Office address is:
Sir Terry Leahy (CEO), Tesco PLC, New Tesco House, Delamare Rd, Cheshunt, EN8 9SL.
Telephone number:
0800 505555
CEO's email address:
terry.leahy@uk.tesco.com
Customer Service email address:
customer.service@tesco.co.uk
Don't forget you can now simply add tesco-complaint.post(AT)blogger.com to the cc field to publish your complaint on this site (see above).
News and Links
Tesco Complaints on Google News
Tesco loses in Metro TM dispute
Razor-sharp knife found in Tesco bread
UK Drug Watchdog Acts Against Tesco
Tesco loses in ASA complaint
Why we must stop shopping in Tesco
Tesco the Superweed
Tesco helps credit card theft
Tesco has been a disaster for town
C4 links Tesco with child labour
Rise of Supermarkets
Post Archive
▼ 2008 (19)
▼ May 2008 (2)
I am 29 and I have a right to Intoxication!
Every Little Patronise Helps Tesco's Dum-Dum Custo...
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From The TimesApril 12, 2008
Local councils to hand out fines for litterbugs caught on CCTV
Valerie Elliott, Countryside Editor
Do you live on Britain's most unkempt street? If so, name and shame it by sending us pictures
Video: Bill Bryson on the blight on Britain's streets
Cameras will be used to track down and fine motorists and their passengers who throw litter from cars, The Times has learnt.
Local councils could use evidence collected from CCTV footage, by traffic wardens and even by members of the public on their mobile phones.
Related Links
Britain: one big rubbish tip
Crackdown on louts in cars spearheads campaign
With right incentives, we will change
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Video: Bill Bryson on the rise of 'yuppie litter'
Ministers are considering whether to extend the powers of local councils to help them to tackle a problem that is blighting Britain's byways and lay-bys.
A pilot scheme will begin in London this summer in which the registered keepers of vehicles will get fixed-penalty notices through the post if an incident of littering is witnessed.
Other councils are keen to adopt similar powers, Joan Ruddock, the minister for waste, confirmed to The Times last night.
Transgressors of a nationwide policy would incur fines of up to £80, but it would not lead to a criminal record or to points on a driving licence. Refusal to pay, however, could lead to prosecution and a criminal record.
It is estimated that more than 30 million tonnes of litter are collected from the streets each year and 1.3 million pieces of litter are dropped on the roads each weekend.
The plan comes as the Campaign to Protect Rural England, under the direction of its president, Bill Bryson, urges everyone to support its three-year Stop the Drop campaign.
Writing in The Times today, Bryson argues that councils are still not doing enough to tackle the littering of streets and the 2.6 million fly-tipping incidents each year.
According to the CPRE, more than two thirds of local authorities have not prosecuted a single fly-tipper in five years.
Councils have the power to issue on-the-spot fines for littering, but only £1.5 million is collected nationally — a fifteenth of the amount raised by the London Borough of Kensington & Chelsea in parking fines.
Bryson calls on councils to be more robust in prosecuting offenders, for schools to issue more guidance to pupils on littering and for the road and rail authorities to take their clean-up obligations more seriously.
He suggests a tax on takeaway food, a redeemable deposit on drinks containers and the introduction of more litter bins, many of which disappeared from cities because of security fears.
Ms Ruddock said that she would have talks with Paul Bettison, of the Local Government Association, who wants a nationwide strategy to tackle littering from cars. She said: “I have great praise for Bill Bryson’s campaign. I share Bill’s anger and concerns about the blight to rural areas.”
Have your say
While I agree that the amount of litter on our street is a national disgrace I wonder what the cost of this scheme will be? In my area the parking warden scheme is run by Parkwise. They managed to lose 1 million pounds last year yet still won a national award! Makes you wonder how much the losers lost. I would have thought that a minister of waste would be fully occupied monitoring the silly ideas this government proposes.
Rod, Preston, UK
Yeah, I'm sure this will work. Just as it's preventing people from using their mobiles whilst driving (I see dozens every week). Another excuse to observe people remotely under the 'national security' banner. If you want to live in a police state and pay increasing taxes on everything then welcome to Britain. A little bird tells me that it will get substantially worse by the way when the rest of the 'plans' come into force over the next 2-3 years. Apparently the government don't trust us - hey, right back at them!
P. Kelly, Beverley, UK
more surveillance and more money .... The same people who make the society lazy by letting others promote unhealthy lifestyles, indulging in overeating etc now want to reap their profits through giving fines to behaviours they have encouraged. silly idea.
manzoor, birmingham, England
The only way to "educate" people on the subject of not dropping litter is to punish them. The answer is not CCTV; the answer is for a policeman to catch someone dropping litter (no CCTV needed - just walk around any shopping centre), arrest the miscreant, ensure that the offender is brought before the courts, fined or imprisoned and then ensure the offence and punishment is published in the newspapers and broadcast on TV. The entire direction of policing and justice has been perverted over the last 50 years from the sensible and logical aim of deterrence to one only of detection. Without the consequence of punishment detection is a waste of time and money.
Steve, Sutton,
The sad fact of this is that this is happening because too many folks litter. If you don't want the reaction to the problem, don't have the problem. I completely agree with the comments on cigarette butts. In the military, you field strip them (keep the cotton part) as it is a sign of your presence. Can't smokers keep an ashtray in their auto? So the costs of littering will have to be addressed - and how better than to bill those who have the bad habits?
Wes Byrd, Iowa City, USA/Iowa
I just watched a BBC story on this with an LGA rep. There really seems to be a major disconnect between the public and those 'in power' here.
He seemed to be defending his box-ticking, target-meeting, revenue generating smug case that 'how else can they 'get' a prosecution?'. What on earth happened to innocent until proven guilty? Evidence gathering is fine. But these systems can only be justified to prove conclusively that laws were broken, and in complement to other legal processes. And not as far as I could make out from this piece to gather as many cases where they 'might have been'. Are we really at a point when it is up to an individual to prove what a single traffic warden 'thinks' they saw was incorrect to counter a potentially damaging, and flawed, prosecution?
Peter , Ross on Wye, UK
Take on board the comments of David Leighton. He speaks the truth. View Youtube channel 'mensaid' to view some informative videos.
Michael, Manchester, England
John said: "Why can't politicians trust people and encourage them to do the right thing with incentives - what went wrong?"
We tried that in the 1980's and it failed dismally. All we got was rampant crime and failing schools. The British people have demonstrated countless times that they cannot be trusted to look after themselves. We love nannies, but we complain about the nanny state. You can't have it both ways: you really do get the society you deserve
Richard Holmes, Stourbridge,
Yes here we go again - councils are absolved of the responsibility to keep streets clean and to provide bins in which to put rubbish having removed most of them because of 'security' - haha what a wonderful money saving wheeze that one is. They no longer have to collect rubbish weekly, in actual fact one wonders what councils do really supply these days ?Labour have transformed them all from public servants into civil enforcement agents of the socialist state - no longer there to provide a service but instead to harrass, fine, oppress and interfere in the lives of residents to ensure they do not breach socialist guides of conduct . The vicious and spiteful propaganda of the Labour party paints these councils as though they are brave warriors fighting against the careless and feckless abandon of an ever more menacing public - when like everything else coming out of Brown's crooked Marxist cabal, nothing could be further from the truth
Bryan, Totland Bay, UK
Steve in Watford.
Totally agree. I'm sure anyone caught and hit with a £80 fine would think twice before littering again. If cameras are the only way to enforce this then so be it. I don't understand the aversion that some people have to cameras, its a fact of life, they are there, get used to them. I can assure you anyone who has been mugged and then seen the offenders sent to prison becasue they were caught on cctv has no complaints about them. The attitiude that people have to littering is like their attitude to much of the rest of society, totaly self centred and selfish.
James Lock, London, London
Just another knee jerk Labour response - if enough opinion polls show the public to be against the idea they will withdraw it. They fail to understand that the idea of 'community' rarely exists in this country anymore. People simply don't care or realise that their actions affect other people - education is the key, but unfortunately this will have to be undertaken by the schools as an increasingly large number of parents have no idea of their responsibility to their children. I am astounded almost every day by the number of toddlers who drop rubbish casually from their pushchairs whilst their mothers idly stand by totally unconcerned.
Rebecca, Grimsby, UK
I work in community safety and have been issueing notices to motorists for years, up untill I fined a "freind" of the head of the council. It is now prohibited! Perfectly legal, but prohibited!
Stuart, Doncaster,
Street and road side littering is a big problem. I am only too aware of it living in the east end of London (borough of Newham) and often wonder why such people are not fined who carelessly leave their refusal including old mattresses and TVs on the pavement and get away with it. A heavy handed approach is definitely needed and must be implemented, as rigorously as car fines.
Abdul, London,
My personal opinion is that this country is more interested in making money out of nothing...there is so much happing out there where our lives are put on risk but the governement is to weak to admit that instead of just eating our hard earnt money to concerntrate on more serious issues this country has catching speeders and litter bugs is so easy its like selling cheap sweets where you know children will come and buy...open your mind uk...!!!
izzie, berkshire, UK
The only real solution way is not to punish or threaten but to change attitudes and that will take a generation, but I believe it is possible, like this:
FACT: not everybody in this country litters because for them it is a dirty, shameful thing to do.
TASK: Educate the rest to believe as above
METHOD: In every community, put out the message that leaving litter is a dirty habit, in the form of a blunt slogan on paving stones such as 'Dirty people drop litter - use a bin'. Of course hardened litterers will ignore it but my idea is that young children will ask mum what the words say and get the message. It's very important the message is blunt and personal - nobody likes to be thought of as dirty. Slowly, I believe, attitudes will change.
[I've seen pavement-stamping used against dog fouling in Holland]
Giles Bradley, Exeter, UK
I'm just happy to live in Russia - a free, democratic country. No doubt, most people reading this will disbelieve it. Still, you gotta be here to see the truth...... the 4th Reich this ain't - can you honestly say the same about Blightie? The Germans would never have believed it either, but it just creeps up on you and bites you on the bum, y'know? Are we really any different........
Bill Beetham, Moscow, Russia
Yet another lazy revenue scheme brought to you by a government with no ideas.
Larry, Stratford,
Here in Florida we have three garbage collections a week, regular street cleaning, and, as a result, the place is clean.
In Britain you have massive exhortation to people to not drop litter, but nowhere for them to deposit it. What few litter bins there are are rarely emptied and when they are they are the job is done so carelessly that a significant amount is simply deposited on the pavement again. Why not spend a little more of street cleaning and garbage collection, a little less on traffic and surveillance cameras? You pay for these services, they are supposed to be provided, why not complain a little more loudly?
John Wood, Poinciana, USAh
It is long overdue that something is done to tackle the disgusting state of our main roads and country lanes that are blighted by selfish people who drop their litter.
Well done Joan Ruddock Mp who has a good record on bringing in legislation to tackle serial flytippers, she was acting on long standing concerns by residents in her Deptford constituency about out of control fly tipping near Millwall football ground in South East London.
There needs to be a lot more enforcement of existing litter laws, that would concentrate the minds of offenders if they were fined a substantial amount and made to clean up litter hot spots. But as many contributors have noted that the "do gooders" and assorted "human rights brigade" would say it is against "health and safety" to make them pick up litter from highway verges. Tough!
We have too many people who are just lazy and selfish and will not put their litter in the bin provided even if it is under their nose. Make them clean their mess up!
Carl kisicki, Biddulph, Staffs
This is purely to make money like the speed cameras.
When the idea of CCTV was 'sold' to us, it was to tackle crime and terrorism
Theres a council cctv camera right outside where i live. My car wing mirror was kicked off one night. THe police said its extremely unlikely that the camera would have caught the event (from 15feet away). This was because it a cheap still-frame camera that records to harddisk even through the area has a lot of social crime.
This articles and the news that cameras will be used to fine parking offenders makes it obvious to me that the main priority and motivation is as revenue generation rather than actually tackle crime.
They are going to have to pay someone to watch cameras to make money, rather than watch cameras to spot crime.
Whatsmore, they will spend more on better cameras for chasing this revenue than the cameras for tackling street crime in housing areas etc
this country is a joke
Ian, Webb, uk
The car is an easy target, it has a number on it by which it's owner can be identified, and the owner can clearly afford the car. Therefore if the state sends the owner a fine for this fault or that then the state can force him to pay a fine on pain of having his car crushed. I'm sure litter from cars is not the most serious problem in the land, but perhaps its an easy way for the state to make money. I'm not sure which I find more disturbing, that the state is willing to seek funds in this manner, or that the state is willing to put so much effort into something so petty.
Dorian Millachip, Winchester, Hants
I used to live in a central african country in the early 70's where the streets were tidy and clean. And the way this was done - simple if you were convicted of an offence and imprisoned then you were set to work mending the roads, litter picking, painting the local hospital etc. This was and is constructive rehabilitation but it would never work in this country until the human rights act is replaced . As an aside it should also be a condition of claiming benefits that you should do x number of hours community work per week. That would then foster a spirit of pride and educate people to look after their surroundings
Steve, Manchester,
We used to have that problem in the 1960's,with people throwing their garbage out of the car while driving down the highway.
Education and public awareness solved the problem in just a couple of years and now I rarely see waste in the sides of the highways.
Tim, Toronto,
Another problem is the lack of decent street cleaners.Our council privatised this some while ago,and I can assure you that every afternoon about 6 street cleaners all congregate in a little lane near my house.For at least 2 hours they stand there doing nothing but talking to each other.12 hours of sweeping per day is lost but when I complained the council shrugged it off and so did the company employing them.I would also say that my road is rarely cleaned even though my council tax is now over £200 per month.They send a bloke in a motorised cleaner and if he can't get to the rubbish because of parked cars,it's hard luck as he's off somewhere else.
Mike, Dunstable, England
We all want a crackdown on those responsible for litter, but the most littered roads in our area are the ones our local council collection vehicles use, and spill litter over, on their way to our recycling depot.
Brian Christley, Abergele , UK
Its very sad that big brother is here to stay. Thats why I never vote anymore, 'democracy' is only a gravy train for career politicians to get whatever they can screw out of the public purse and to enforce their views on the public by cameras, banning things and trying to control our every thought and movement. Not much difference than China or Zimbabwe except they dont control the police and armed forces in an idealogical sense (yet). Just watch what you say, think or do in modern UK, someone is always watching, listening and reporting.
Ian, Bristol,
Why is just the motorist being targeted in this manner? Just another example of LABOUR hate of the car and wanting to push onto public transport.
steve tea, manchester, cheshire
More CCTV cameras? Great idea! I'm all for that. Let's start by putting more cameras in police stations, to try and prevent all those 'accidents' that befall so many prisoners.
Todd Germain, Leeds,
It's a global problem. I live in Switzerland which people used to say was the cleanest country in the world. Now to get to a waste bin (invariably empty) you have to wade through a carpet of chewing gum and trash. I come to the UK and am actually surprised how clean everything is (compared to Switzerland).
I recently came back from Singapore and was amazed at their wonderfully clean streets. How do they do it? They actually give punishments to people who misbehave (not just trivial meaningless fines). But that would be a bit too much to ask in Europe (human rights etc).
Michael, Basel, Switzerland
We have always lived with litter, dog poo and people trying to get their children into schools outside their catchment are but the way local authorities, sanctioned by central government, are dealing with these is abominable!
This country is NOT a democracy! We are strait-jacketed, controlled and spied-upon. Our privacy and freedom are being squeezed to the enth degree; it is getting close to being unendurable and I am almost in despair!
Have things gone beyond repair? Is it not possible, even yet, to reverse all these evils which suffocate us?
The control exercised over private individuals in this country must, by now, be almost on a par with the most notorious dictatorships around the world.
If you don't like the Stasi style Police State we are living in, The Rt.Hon.Sir Christopher Rose, The Chief Surveillance Commissioner, invites the comments of members of the public on this link:
http://www.surveillancecommissioners.gov.uk/index.html
Tell him what you think!
CathyK, West Sussex, England
Typically British solution to a problem. Indolent councils decide they will save money by only collecting rubbish every two weeks, then fine people for dumping it. Why not increase rubbish collection to three times a week and have street cleaners like we used to. Or would that use up the money local councillors hand out to their relatives who own multi-million pound CCTV companies?
eric cmapbell, harrogate, uk
It is inevitable that the cameras watching our every move will be put to more uses to generate money.
tony, brighton,
Public spirited residents of Woodbridge Suffolk organised a litter picking event round the town. When they took the bags of rubbish to the council tip they were threatened with either a £20,000 fine for depositing 't;rade waste' in the skip or a prosecution for fly tipping if they put it back where they found it.
http://tinyurl.com/4l2ceb
The authorities in this country have become so vindicative it's getting to the stage where no one gives them any respect or has any national pride at all.
John Carr, Nayland, Suffolk
cctv is great,councils can catch litterers and car parkers for fines but can plod catch muggers of my daughter,no chance!Answer become a mugger to pay your fines.A Normany veteran i know thinks we would be better off under those fascists not the present ones.
jjones, west mids,
A good idea.
I live in a semi rural area. The lane to my house has become subject to fly tipping and every weekday someone, presumably from a nearby business, throws away their lunchtime sandwiche wrappers and drinks bottles all neatly wrapped up in the carrier bag.
Cameras are the only realistic way of catching anti social people.
John, Hampshire, UK
WARNING WARNING tag number 2435677 678777 identified on camera 688678 sector 987989976 committed violation number 688678,
It's arrived! George Orwell you were right all along.
james philpotts, stratford upon avon,
Never having been one to drop litter, I'm not sure what some people need to discourage them, but if a tool exists (ie cctv), why not use it? And don't give me that Big Brother clap-trap!
Education? What exactly do we need to 'teach', in this matter? There are just some people who know that its wrong, but do not care. There is an attitude amongst some, especially young people, that they won't be told what to do. Its a petty form of rebellion. For these people, fines are the only way. YOU try and reason with them if you want, but take care. And you might find it difficult if they are driving away in a car!
I'm reminded of ex-pat South Koreans (now living in London), who took EVERY piece of litter with them after watching South Korea play in a World Cup game on a big screen in Trafalgar Square in '02. What made them do that? Why would 'we' simply leave it for someone else to pick up? Maybe its cultural too?!
steve, watford, UK
This is the way to create employment - It looks good on the government's employment figures. More time wasters! What a scam! Local Authorities should cut down on costs - these are public funds. Local Authorities should get help from the public themselves - the public should report any offender to the Local Authorities in return for a reward! Let us work together - the world will be much better place for our children.
Karan H L Hirani, London,
We need active policing, not more surveillance!
I spend a lot of time in the United States and see more police cars in one day than I do in my part of the UK in a year. The US highway patrol enforce the law and they do it extremely well; from speeding and dangerous driving to littering and stopping unsafe vehicles. Cameras can only catch a vehicle speeding at one specific geographic location - a complete waste of time - you see a camera you slow down - then you speed up again!
With surveillance cameras, all you need do is drive with false number plates and you'll never get caught, for any crime, anywhere!
... there are no police to catch anyone!!
peterj, plymouth, uk
Facing an unenviable choice between mass-espionage and a revolting tsunami of discarded fag ends, KFC wrappers and plastic supermarket bags, what is the honest, hardworking, middle-class Brit to do?
I don't like the idea of being watched 24/7 by CCTV cameras, but I find Cromwell's vision of a laissez-faire cesspit even less appealing. We may not want to be watched by the police all the time, but it's abundantly clear that we simply can't be trusted to police ourselves.
We're disgusting, and now we're getting the sort of society we deserve.
andrew, London,
Stick all your arguments about rights and privacy. If people can't exercise self control, then control must be imposed upon them. As the collective memory fades of WWII and even the great struggle for freedom in the 60s, people are becoming slobs. Take their money, take their cars and bicycles, and take away their freedom away until they show some appreciation again.
Melina Jackson, Leicester, UK
@ Glo
'Educating the population not punishing them is the real solution. Unless of course this is another scheme for the council just to make money...'
Oh please. That 'tax' argument is so tired. If you do not litter you wilI not lose a penny, which you currently are as people are employed to pick up other peoples waste. I have no dispute with education. Bring it on. But, really, it's not rocket science to put something in a bin.
ayersy, Leigh-on-Sea, England
The increasing filth of this country, is I believe due to the fact that many people only care about their own property and not about that which is shared. Drop litter on their garden and they'd soon complain about it. Of course those who do not own a property feel they have no financial stake in keeping an area clean and therefore are more than happy to bring it down.
Re-educating people shouldn't rely on yet more CCTV. It will only cause resentment and many people may deliberately drop litter in front of the cameras as a 'dare'. As for the taxation element, I agree with the comment that retailers and manufacturers should pick up the cost of this. Litter-picking would be a better punishment for yobbery than as ABSO.
Paul, Coventry,
I was waiting on a bus to leave Hillingdon last week. A young woman sat and ate a picnic as she waited.Every fruit skin and wrapping was calmly dropped on the floor. One lady pointed out to her that she 'seemed to have dropped something'. The young woman replied in a north american accent that she knew and would pick it up before she left the bus. She didnt.
I wonder why a foreign national felt she could so glibly help to destroy our surroundings.
By the way she also sat in the disabled /old persons seats and was neither.
betty, hayes , uk
We need all these cameras taken down NOW. I would far rather run all the risks that they are supposed to protect us from, than be photographed within an inch of my life every 5 seconds.
This is a particularly nasty one. First they make it difficult for people to dispose of their rubbish; then they criminalise them for doing the only thing left?
Roger Pearse, Ipswich,
Here we go. Another chance to put more surveillance on our streets. The person who drops a carton in the street should be made to pick it up not fined.
Fly tipping is a separate issue. It is an unbelievable problem stemming from the fact that to legally dump material you have to pay such a lot of money so it is cheaper to dump it illegally. Solutions to this are not to cover the country with surveillance cameras, but to target known offenders and hit them hard where it hurts. This will discourage others from doing it in the first place. Seize vans/cars even houses to cover the cost of the clean up. Lead by example to others.
Rant over..thanks for reading!
Geraint, Worcester,
Don't worry nothing will happen if it goes to the courts our able judges will over turn any
charges. Stopping people littering would be an infringement of their human rights.
Barry Holmes, Christchurch, New Zealand
Educating the population not punishing them is the real solution. Unless of course this is another scheme for the council just to make money...
Gio, London,
The issue is less about litter, and more about control over the citizens of this country. Heed today's story about councils using anti-terror law to spy on people suspected of minor offenses. Witness attempts by the left wing to suspend habeus corpus, first by 90 days and now by 45. Remember all the freedoms you have lost since New Labour came to power: guns, smoking, smacking children, beef on the bone - with socialism its either banned or compulsory. Thats what man-made global warming is all about: one more arrow in the political quiver used to control and keep the country's population docile. But it doesn't stop here. It will continue as one by one more controls are introduced to limit or freedoms and subordinate us to the political class. Welcome to a cross between 1984 and a Clockwork Orange.
David leighton, Worthing, UK
One of the things that amazed me when I came to the UK is how disgustingly dirty it is. I thought have these people no pride, no respect for their country that they treat it like a garbage tip? Do these people not care about the environment? I have travelled all over the world and your streets, buses, trains etc are some of the filthiest I have seen anywhere. It is shameful and a national disgrace. You have an explosion of the vermin population in your cities I wonder why? The lack of rubbish bins is stupid and so is the idea of taxing households for disposing of their rubbish when fly tipping is rampant. Taxing the retailers and manufacturers for the cost of disposal of the products they sell is a much better idea. So is a national education campaign to reduce it. Be warned though when you British people travel to other parts of the world where people care for their environment and littering is not accepted you can expect to be told to stop your disgusting habit
M.Elliott, Birmingham, UK
While I hate litter louting, I despise schemes like this even more. What's next, a camera in your toilet to see when you go to the bathroom? This wretched Labour government is the most interfering, spying and dispicable British government I have ever witnessed in my lifetime. Maggie was a Heavenly Goddess compared to this bunch of parasites. I could bear them no more and emmigrated to Australia where I actually have a quality of life and a level of freedom that seems to have evaporated in the UK.
It just beggars belief on how out of touch they are with the ordainary public. To think the British voted for this shower three times. I pray for your own sakes you do not vote for them a fourth time or Britain as we once knew it will cease to exist.
Mitch, Melbourne, Australia
Sorry Nick, I'm with Cromwell. My daughter done for a fag end, £50. A friend at the wheel, £60 for biting a sandwich, spotted by a copper. Fag ends are in, and it's nothing to do with crime, or "anti-social behaviour". Recently my garden invaded by a stolen car; two large trees destroyed, my son's car written off. Result: nowt; no money in it. Cameras, (our security), police, (our protectors), utter crap. They are no more than revenue generators for the fascistos at Westminster. ANSWER: if you must work, and tip up 60% of your income to Gordon & Co., go do it. Otherwise stay indoors, away from the cameras, and the secret police. I used to visit my local, but now I'm a pariah, because I smoke, so it's not worth the risk of being arrested with a fag! Stay hidden, and forever vote for the National Front. Don't go outdoors, it will also save you spending what little you have left from your income after the rip off from Westminster. Believe me, THIS IS THE FUTURE.
John Lee, USSR of Ellesmere Port, Cheshi, Disunited Kingdom
About time somthing was done about this problem which is ruining the countryside and cities for everyone. As far as smokers are concerned they have always thought they are exempt from all rules of a decent society. People who dont dispose of fag end properly should be included as well.Unfortunately this is the only way to deal with some people who dont think about others.
simon, Arezzo, Italy
Why on earth should I pay a tax on takeaway food when I have never in my life improperly disposed of such a container?
Why should I be tracked & spied on when I've never thrown so much as an apple core out of a car window?
Why is the majority always expected to put up and shut up on account of an uncivilised minority?
Angela, Woking, UK
Will a minimum size of litter be defined? Will the ubiquitous "fag-end" be exempt? It seems this small piece of waste never seems to be considered as litter by the people who dispose of it no matter how many millions are casually tossed in the street each year.
Ah silly me though, it'll turn out the same way as talking on the phone whilst driving a car won't it, just another government sound biteto be ignored after a few days!!!
Nick, Potters Bar, UK
CCTV foisted on us in the name of security but now its real purpose is unmasked as a covert money making machine used by a desperate and bankrupt government looking for any excuse to rip off joe public and fill its empty coffers. How about a fine for every lie told by politicians, that should raise a hefty sum. As for the blight on rural areas I think Mr Bryson is barking up the wrong tree the tacky housing developer and the government have a lot to answer for on that score. Remember a broken CCTV collects nothing.
Cromwell, Leeds, England
Good idea but the problem runs deeper than that. If people thing nothing of littering it shows they think nothing of their neighbours and fellow subjects. This attitude permeates British society and can only be corrected by teaching people from the age of 2 years upwards that they must do better. If little Johnny learns to bin his rubbish, he is more likely to be a good neighbour whatever age he is. Therefore less likely to be a lager lout later. Britain could do with a little more humanity and you have to start with the basics.
Paul Francis, Brisbane, Australia
Litter is a blight on the landscape, but what a surprise Labour 's response CTV and fines. This is a party that cannot think out of the box - they are incapable of positive thoughts or ideas, just punishment and scolding. Why can't politicians trust people and encourage them to do the right thing with incentives - what went wrong?
John, manchester,
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Franca,
It's more or less the same everywhere.
Why all the "I use to say this, I use to say that". No one believes you did, people always make things like that up when complaining, so why say it? It doesn't help you, even if someone was stupid enough to believe it it just makes you look mad. Why would you be so in love with a supermarket?
Why speak in such a daming way over something Tescos have no control? It's the police/local authorities that advise this, Tescos can hardly not go along with it. Just imagine the headlines or bollocks complaint that you'd then see here:
"Tescos Encourage Teenage Drinking"
Thats what would happen, all because of the do gooders like you who can't just let something go without making as much fuss out of it as they possibly can!
Its better to be safe than sorry...
Some tescos have a think 30 policy so even if we know you are over the age to buy alcohol with managment breathing down our necks not asking for ID could result in a disciplinary and maybe our jobs.
Its like that everywhere now so dont think your going to have it any better somewhere else...
as previously stated this is law i have seen parents buy alcohol and the pass it on to what is obviously someone under age ie thier child
and as an employee i am not prepared to get a fine for the mindless actions of a moron
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