Tesco internet service pay as you (dont) go!
I had a Tesco Anytime Internet package which i tried to switch to pay as you go as i obtained a broadband package with another ISP. The Tesco screens went through and switched my package to pay as you go but then did not load the browser for me to use pay as you go. I didn't worry about it as didn't really need to use pay as you go.
I then emailed Tesco.net to resolve this and emails went back and forth giving mixed information. In the end i was told i would have to phone in.
Imagine my shock when my credit card was billed the following month. I tried to cancel it again online and it went through the motions and then did an error message about pay as you go. Then i was billed again for another months usage!
I phoned the number they suggested at Tesco.net and they cancelled my package and said if a refund was due it would be applied to my credit card.
To date this has not happened despite several calls to Tesco.net and two conversations with a Manager. He agreed i should not have to pay for the service if i had not used it. i asked him to check their records to see if i had used the net via Tesco since i switched to broadband.
No refund or contact has been received since. i have stopped shopping at Tesco's as i have decided to vote with my pocket.
Thank you for a great site.
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186 comments:
I only hope you don't have Tesco Home Phone too! Both the Internet & Phone are handled by companies who have nothing to do with "Tesco" and Sir Terry doesn't seem to care that both these utilities are dragging an otherwise good reputation even further through the mud! I too stopped shopping at Tesco last year, where I did ALL my shopping, clothes, food - you name it - if it could be bought under the one roof - I got it! I estimate that Tesco have lost well over £6.000 from me & my family - just a drop in the ocean for them - but their loss is ASDA's gain! (and I wonder how many other customers are lost this way??!!) Had I not recieved such terrible customer service from home phone (especially!!!) & b/band I'd still be shopping at Tesco today - and so would you! It's not OUT-SOURCING you need Sir Terry - It's SORTING OUT!!! Get a grip - Get some pride & give us 100% "TESCO"
Its all about the benjamins
bloody Tesco. when will they learn they suck and should jus giv up
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lol sad twat
I work as a manager in a Tesco..My boss is a bastard who talks only to people of his position & my store manager talks anyhow he wants to a fellow manager..So rude & unprofessional..And by the way,when I askes my boss to have some communication with me-he threatened to demote me!!He never talks to me as I am his direct report & yet tells me communication is not important..Plus our opinions are NEVER taken..They treat us as if we are stupid & only their opinions are good..Sucks!!They are so status conscious & shallow & yet have absolutely no idea how to run a company!!
I work as a manager in a Tesco..My boss is a bastard who talks only to people of his position & my store manager talks anyhow he wants to a fellow manager..So rude & unprofessional..And by the way,when I askes my boss to have some communication with me-he threatened to demote me!!He never talks to me as I am his direct report & yet tells me communication is not important..Plus our opinions are NEVER taken..They treat us as if we are stupid & only their opinions are good..Sucks!!They are so status conscious & shallow & yet have absolutely no idea how to run a company!!
I work as a manager in a Tesco..My boss is a bastard who talks only to people of his position & my store manager talks anyhow he wants to a fellow manager..So rude & unprofessional..And by the way,when I askes my boss to have some communication with me-he threatened to demote me!!He never talks to me as I am his direct report & yet tells me communication is not important..Plus our opinions are NEVER taken..They treat us as if we are stupid & only their opinions are good..Sucks!!They are so status conscious & shallow & yet have absolutely no idea how to run a company!!
Merry Christmas Tesco....
Start from the bottom up. Anyone going through hell at the hands of their managers/colleagues, take a bit of inspiration from this young man and fight back against the bullies within your store https://www.facebook.com/tescoetsuccess.judgement.5
I just want to add a bit of news we received today ....
Letter dated 20th December 2013
Dear Sir
Mr H V Tesco Stores Limited
In accordance with rule 30 of the employment tribunals (constitution and rules of procedure) regulations 2013, please find enclosed a copy of an email sent today to the Employment tribunal on behalf of the respondent, the content of which is self explanatory.
If you have any objection to this correspondence, please raise it to the tribunal as soon as possible.
Squiresaunders UKLPP
Dear Sirs
Mr H V Tesco Stores Limited
Claim number 2302135/2012/F
We write further to the tribunal judgement on this matter which was received by the respondents representative on 18th December 2013. The tribunal has given the parties 14 days from 17th Deecember to try and concllude the matter without a remedy hearing. It is our view that givn it is the start of the Christmas period, it will not be possibe tto have a meaningful dsicussions regarding settlement over the next 14 days, partly as the solicitor who has had continuous dealings with this matter is currently out of the office and ill only be in tthe office on one day before 2nd January 2013 (although I'm sure they means 2014) and the relivant ACAS conciliator dealing with this matter is out of the office until Monday 6th Januarry 2014.
Given that the decision was sent to tthe parties just before the Christmas period on 17th December 2013 we request that the parties are givven an additional 14 days from th 2nd January 2014 to explore settlement before a remedy hearing is listed on this matter.
We confirm that the claimant has been sent a copy of this email in accordance with rule 30.
Squiresaunders
When we received the judgement from the employment tribunal, we responded on 19th December that we will not be dealing with the respondent, partly due to their conduct before, leading up to, during and since the employment tribunal.
If it were down to me i'd have a bomb dropped on the tesco i worked in and have all the cunts blown up
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