WAITING for the eggs to hatch

Yesterday I went for shopping to my local Tesco Express (Argyle Street, Glasgow), to buy some groceries for the Easter weekend. As I have choosen all items, I went to the till in order to pay.

There was a queue of about 15 people in front of me, waiting to be served.

I am afraid to tell you that it took almost 20 minutes to checkout.

Since the last couple of year I have always been a faithful customer at Tesco and do enjoy shopping there very much, however, the checkout time and the unfriendly sales assistant made me feel very uncomfortable. If this will not be changed in the near future, you might loose me as your customer.

In hope to hear from you as soon as possible on that matter and the solution you will come up with.

Shop till you Drop onto a verge

I was driving north on the A 24 through Horsham on March 8th 2008 , moved to outside lane to let joining traffic on at slip road, and a Tesco delivery van came over in to the outside lane, forcing me on to the central grass verge at 60 mph.

I got back on to the road and tried to get the Tesco.com driver to pull over, but he did NOT stop and turned off to Horsham at next roundabout.

So I am keen to meet driver of KX 06 KWW at 19 10 of above date.

-unhappy driver.

Additional Information: May Contain Metal!

On Friday 7th March I went to Tesco Extra Cirencester and happily completed my usual weekly grocery shop.
As a treat for my children I decided to buy a box of the new Tesco All Butter Flapjack Squares. Over the weekend we decided to have some of the flapjacks and you can imagine my horror and disgust to find after chewing one a large sharp metal shard! I promptly spat the mouthful out to be shocked at what I saw and I discovered I had cut the inside of my mouth. I kept all the metal, packaging, remaining flapjacks and prevented anyone else from eating the flapjacks.

On Monday the 10th March I contacted Environmental health to ask for advice on how best to deal with this situation and they advised that all evidence of the metal/packaging/remaining flapjacks be kept for there own inspection. I felt something needed to be done to prevent others from possibly doing the same so I called Tesco's helpine to advise them of what was happening and to ask them to remove any remaining boxes of the same batch from sale. I spoke to a young lady on the helpine who instead of asking any of my details or the products details only told me to see someone instore and let them have the metal. As soon as I said I couldn't leave the metal at the store as Environmetal Health wanted it she no longer wanted to deal with me and said very curtly that they will only deal with Environmental Health regarding the issue and cut the phone call short. I would've expected Tesco to at least want the details of the product and my own personal details.

As a loyal customer to Tesco and spending on average £150 on my weekly grocery shop with yourselves, I would have expected to received a decent standard of customer service. However, your customer service personal could not care less. I can assure you that this will not be the end of this matter and I would also like to add that it is lucky under the circumstances that was myself that had this particular flapjack and not one of my young children. I will await the visit from Environmental Health and let them deal with the issue as they obviously took it as serious as it should be.

Tesco-Complaint Needs YOU!

We have a problem and we thought it best to appeal to the readership to get some help. We are getting a growing number of visitors and feed subscribers every month and lots of complaints but we haven't got enough time to put them all online since half of our two man team (Steve) has been unable to post the complaints for a while now. So we thought we would put in an appeal here for someone to become an Editor of the site.

Putting a post on the blog is really easy and basically involves copying the complaint and choosing a nice picture from say Google Images and then the fun bit of coming up with a cool headline! The site has a backlog of complaints which are suitable to be posted. So if you have 10-15 minutes to spare each day and would like to become an Editor of Tesco-Complaint please email us and let us know.

Thanks,
Richard/Tesco-Complaint.

UPDATE: We have one new Editor already! If anyone else is also interested please do email ^__^

More Easy Less Fresh!

I know a Fresh & Easy driver in the US with the same problem in regards to the Tesco not washing out the trailers prior to reloading. Tesco is opening new stores under the name Fresh and Easy all over the Phoenix Arizona and metropolitan area and they seem to be using the same bad habits as far as not washing the trailers after each delivery and pickup (usually plastic containers, bread racks and cardboard. They haven't encountered the same hideous conditions as the European drivers (as yet) but they seem to be following their practice of not washing dirty trailers.

Tesco's FUCK YOU to customer!

A fortnight ago Tesco’s delivered my weekly shop, 20 minutes late as usual and with a list as long as my arm of substitutions that made no sense. I’d ordered my shopping “bagless” as per their new green initiative. So the delivery guy showed up with his crates which he dumped on the floor and stood their while I grappled around on the floor emptying the things into my doorway.

I decided to mention that he was 15 minutes late (knowing that some supermarkets offer a voucher for your next shopping if their late, but only if you point it out), to which the driver responded angrily saying he wasn’t. I assured him that it was in fact 15 minutes past 12 and my slot was between 10-12am. I then asked him politely to note that some of the substitutions I did not want were not even there. He told me there was nothing he could do. I asked him to note that I’d ordered Fairy liquid, and they’d sent me Tesco’s. Nothing he could do, he said, grunting. I asked him if he wouldn’t mind moving one of the empty crates so I could get at the last of my shopping, and the man blew up in my face!

“How dare I speak to him like that” he said. I didn’t consider that he might have been stuck in traffic, did I? He asked. No I said, because that’s what I pay HIM to do. He started yelling at me. He stepped into my doorway and started waving his hands about. I couldn’t shut my door on him because it was stuck open by my all the shopping on the doorstep. I thought he was going to smack me. He eventually grabbed the remaining stuff and crates and stormed off, yelling “f*** you” as he left.

I called to complain, naturally. Two weeks later they’ve offered me a £10 Tesco online voucher. Needless to say, I won’t be accepting their insult of an apology.

Sarah