I am 29 and I have a right to Intoxication!

At 4.30.pm today, 1st May , I went into your Consett branch with my 6ft tall son who had a stubble and is 29yrs of age, actually looking about 35yrs old. He had in his basket 2 bottles of wine and some cans of lager. I left him at the till while i went to look at magazines. Two minutes later he rushed up to me in a blazing temper.

The stupid woman on the tills wouldnt serve him until he showed ID. Hes a man for gods sake and certainly looks a man. There was a lady waiting behind him who just couldnt believe what this woman on the till was saying. My son actually thought she was joking when she asked for ID, but soon realised she wasnt. He then told her what he thought of her and left.

I myself do my shopping there at least twice a week, and have done so since it opened, but I can assure you I will never set foot in there again. Its a total joke. If u saw my son you would know the reason why I feel so strongly. [Tesco-Complaint: See REAL picture of Alan above & click to enlarge]

With staff like her she makes your shop a laughing stock.

Yours,
Mrs Pam Lambert

Every Little Patronise Helps Tesco's Dum-Dum Customers!!

I read in the paper yesterday that you have empowered your sales personnel to decline selling alcohol to adults accompanied by teenagers or underage persons on the off chance that they may break the law by passing it to the underage person.
I have been a customer of Tesco for many years. I encourage everyone to use Tesco as you carry a range of foods and goods which is very diversified and pleasing and at very reasonable cost, I tell people that your service is excellent and you deserve to be market leaders. But I am afraid I cannot condone this insult to your customers, nor the role of big brother you are assuming. Is the person who encouraged this in your stores naïve???? Do you really think that anyone intent on doing this will take the teen ager in the store and only pass the alcohol under these circumstances??? Worse, do you assume that anyone who drinks alcohol will do so in excess? Have you not heard of France and Italy and Spain and other Mediterranean countries, or of the effect of prohibition in the USA??? You are opening a huge can of worms by taking the responsibility to enforce moral choices on people, only fuelling rebellion, as in my case.

This is the country, leading the world, in ‘NO you can’t’ idiotic lifestyle rules and I cannot support your stand, as this patronising attitude is just the sort which, by removing responsibility from individuals, encourages people to lose the ability to make their own choices and take the consequences. Will you be doing this with people who smoke too, deny them the purchase if in the company of children????

I hope to read soon that you are retracting this policy, as I shall seriously consider shopping elsewhere.

Franca

Tesco's Wholemeal Beard - Fancy a slice?

I am writing with regards to a loaf of Thick sliced Wholemeal Kingsmill Bread I purchased from Tesco in Leyton E10 on 23rd April 2008.

As I opened the loaf I was horrified to find several strands of hair approximately 6 inches in length embedded in the slices. There is no possibility this hair could have been mine as I had just broken the seal. Not only did this deprive me of my breakfast but also prevented me from making my sandwiches for lunch, thus this inconvenience left me with no choice other then to buy lunch from outside.

I have now lost faith in purchasing any of your products and this incident has now put me off eating bread so far to the point that I am now considering only eating bread that I bake at home myself.

I am very disappointed in the breach in the quality assurance of the manufacturing process of this product and have now lost faith in your company, because as a consumer I trusted that your product would have been fit for its purpose. This has also lead me to believe there could easily be other possible more serious contamination. I would not wish any other consumers to experience what I have been through i.e. having strands of hair wrapped around their fingers.

I have retained my receipt and will now be contacting Tesco for a full refund and will also be notifying the local food standards authority.

More Easy Less Fresh!

I know a Fresh & Easy driver in the US with the same problem in regards to the Tesco not washing out the trailers prior to reloading. Tesco is opening new stores under the name Fresh and Easy all over the Phoenix Arizona and metropolitan area and they seem to be using the same bad habits as far as not washing the trailers after each delivery and pickup (usually plastic containers, bread racks and cardboard. They haven't encountered the same hideous conditions as the European drivers (as yet) but they seem to be following their practice of not washing dirty trailers.

Dare You Feed Baby Tesco Yoghurts?

I was looking for the address of Tesco's head office on the Internet and thought that this may also be something which you could post on your blog.

I visited the Oystermouth Swansea store on the 5th December to buy some Petits Filous yoghurts for my 9 month old daughter. When I picked up the yoghurt pack it was dated 22nd November. All other yoghurts items on the shelf were also 2 weeks out of date. Presumably people had been buying these out of date yoghurts. These are popular first yoghurts for babies and new mothers buy them because they presume they are healthy for their children but it could have made a baby really sick. I went to the customer service desk to inform the attendant who wrote ‘Petits Filous’ on a scrap of paper . I have no idea if these yoghurts were ever removed from the shelf.

Unfortunately, when I mentioned this to other mothers they also commented that it wasn’t the first time and that they had regularly seen items several weeks past the use by dates still on the shelves. This has now put me off continuing to shop at Tesco and I feel so strongly about the harm this could do to young babies that I will go to any length to make others aware of the poor quality and stock control mechanisms operating at Tesco.

Tesco Still Don't Like Disabled People?

hi just felt i had to put my case on this site, i'm disabled i have cerabal palsey which has left me with muscle spasms in my back weak muscles in my legs and mobility problems. i started working for tesco in 1994 as checkout worker with the help of remply,ive had various time off with my back spasms and being unwell and have suffered the consequenses of the disapliarey process on a number of occasions ,in the last year i have had two stomach infections (one day each time ) then in july had to be rushed to hospital with burst appendix had 6 weeks off recovering,this was delt with under sya with just a welcome back and put down to mitigating so that was fine,last month had three days off with flu went back for one shift then pulled muscle in back worked another shift in pain then back got worse went docs got sick notes had four weeks off in total.now i thought my back compaint was always covered by the DDA (disability rights) had an ari meeting last night got told it wasnt covered ,although every other time was and because i had had two verble warnings in this year although expired my warning this time was excellerated straight to a first writen warning .i protested my case with them but they wernt intrested they read warning out asked me to sign it i refused then my blood boiled over and i walked out and came home.i feel victimised bullied and totaly frustrated their system stinks.

Welcome to TescoRipOff.com

TescoRipOff reveals the shocking truth about Tesco's serious and widespread overcharging of its customers by leaving out-of-date prices and offers on display in stores. Amazingly, Chief Executive Terry Leahy has said he sees nothing wrong in doing this.
Click here for more amazing info on Tesco's ripoff.

Whistle Blown at Terry's Head Office

I work at Tesco Head Office and came across some very interesting material :

- Commercial staff having 'secret' accounts with suppliers whereby the Tesco buyers overpay in the good times with the understanding that they can call on the deposit to artificially show improved management of margins when demanded by senior management, up to £25m would be 'squirrelled' away in this manner at any one time. On 2 occasions that I was aware of these secret accounts were used to commit fraud;

- land buyers having to buy x sqft of land to achieve objectives and in turn receive lucrative bonuses, regardless of whether there was any real chance of building a store on the land;

- staff particularly in the property department receiving excessive hospitality, such as receiving multiple fully paid skiing holidays a year;

- mislead staff about the planned offshoring of jobs to India, Tesco senior management knew from the start they intended to lose 2,800 jobs in the Head Office and move them to India. Even when the headcount in India made it above 1,000 they still managed to keep news of this out of the press - other companies were hammered in the press for losing far less UK staff to India;

- a case of bullying and poor management in a store lead to an employee with mental health issues committing suicide, the initial investigation was a cover up;

...more to come

Tesco Nightworkers Depressed

Ive been working for Tesco for about 5 years pretty much. Market Deeping (2875) store. I work at nights with a few others and feel very very depressed. Because from what we see is that the whole store is relying on us all the time. And when something fails its all our fault. Yet things could be sorted out in the day if they work around things better instead of relying on us 100%. Cause the grocery department workers mainly at night. And about 4 in the day.

And to make it even more stupid. Our store manager apparently came up with this idea letting us have christmas eve off if we work Boxing day this year. Now that be taking the biscuit far as i'm concerned. Its a national holiday. So it aint gonna happen no matter what.

But the main thing that is really upsetting me the most is, The constant relying on me. Just cause i know a fair bit of the shopfloor and stuff. Doesn't mean i should be a Jack of all trades compared to the other G.A's. Everyone should be treated the same. And i do hate the constant asking on how im getting on and which gives me the feeling they need an extra body somewhere else every 5 seconds. Or i aint going fast enough for them.

And last off all. Ever since the nights have been going. We dont get the great food benefits compared to the days. All we got is Sweets and rock hard sandwichs in the vendor machines. Bit unfair dont you think.

Alex

This is why Tesco is not hot!

Cages left out for hours, sometimes the whole night. especially yogurts and long life. chiller too full for this stock as spliting down the order needs to be done in there. Unless its christmas and raw meat has overflowed into the provisions chill, then the split is done in the warehouse or shop floor.. how long do you think it takes to split down 80+ cages and then put it on the shelf? more than 20mins.. try hours..

Waste on the shop floor. Fresh waste I mean.. often catch customers digging around the baskets of now out of code reductions.

The policy of never paying staff for half hours.. so if you start at 2130-0700 you only get 2200-0700 pay.

Confidentiality of the 'sick book' when you phone your name, dept and reason for absence are put in a book, this book is then taken to every handover where anyone there can browse through.. any team leader, manager, options candidate, pre options.. and trust me.. it's not confidential.

A thing called 'rolling stock' Where a loose produce item is out of date.. the label on the side of the basket/dolly somehow vanishes (making it illegal) but gets sold anyhow.. or another one is out of date loose things again.. being bagged and put in the reductions cabinet.

The same old one about fire exits blocked up.. always blocked up.

Working in a 24hr store on the tills by myself with no security guard. what about the 2 at all times rule?? i now refuse to work there by myself on such occasions.

Produce Dollies with raw meat stacked in baskets above fresh unwrapped produce.. mainly apples, they dont even have a plastic cover. think of that next time you give your child a tesco apple.

Tesco internet service pay as you (dont) go!

I had a Tesco Anytime Internet package which i tried to switch to pay as you go as i obtained a broadband package with another ISP. The Tesco screens went through and switched my package to pay as you go but then did not load the browser for me to use pay as you go. I didn't worry about it as didn't really need to use pay as you go.

I then emailed Tesco.net to resolve this and emails went back and forth giving mixed information. In the end i was told i would have to phone in.

Imagine my shock when my credit card was billed the following month. I tried to cancel it again online and it went through the motions and then did an error message about pay as you go. Then i was billed again for another months usage!

I phoned the number they suggested at Tesco.net and they cancelled my package and said if a refund was due it would be applied to my credit card.

To date this has not happened despite several calls to Tesco.net and two conversations with a Manager. He agreed i should not have to pay for the service if i had not used it. i asked him to check their records to see if i had used the net via Tesco since i switched to broadband.

No refund or contact has been received since. i have stopped shopping at Tesco's as i have decided to vote with my pocket.

Thank you for a great site.

Tesco won't even give water to staff?

I worked part time at Tesco whilst I was at uni. the staff are lovely but the managers are awful. I’m not sure what it is that makes them think they are better than the general assistants, I was there finishing off my PhD yet was treated like I was educated to 11+ standard. The attitude towards the staff really put them on a downer, especially when they put them on a disciplinary for having days off sick, yes, that’s right, if your ill then you get in trouble. They also flaunt human rights, telling staff they are not allowed to have a bottle of water with them on the tills which is a direct violation of the ‘portable water’ that all staff are entitled to have. All in all they make a lot of money because that’s their motivation, they are not concerned about staff welfare and flaunt human rights and safety laws where possible. it’s a disgrace.
Sincerely
Anna Stapleton

Tesco's Fresh Prawns are FROZEN?!

I love my prawns!!!! However, visiting my local TESCO store in Montrose on Thursday 16th August, I was about to put my TESCO Jumbo (fresh) prawns in my basket, but noticed they were in fact FROZEN!! Label clearly states that the product can be frozen at home - dilemma! Are they fresh or frozen - can they be refrozen at home??

I managed to (finally) attract the attention of one of the two assistants standing immediately behind me - busy talking to friends (customers?) - though it took a few attempts! I explained my dilemma about "fresh", "frozen", health hazzards, etc. After around 6-7 minutes, they called "Chris" (presumably the person in charge?) who, VERY reluctantly shook the packages about, mulled over the situation (I'm still waiting for a decision) and, even more reluctantly, took the few remaining packets of prawns away (I think?) muttering something about "contacting the supplier"!

So, I left for home (minus my dinner) in the hope that I'd perhaps saved a few other unsuspecting shoppers from possible food poisoning?! Today (Friday 17th August) visited the TESCO store in nearby Forfar - guess what? Same "fresh" prawns - FROZEN! Unfortunately, I was in a rush, and couldn't find a nearby assistant to help - needless to say, I didn't buy the product - no dinner again!

This is a disaster waiting to happen - my biggest issue is (apart from the obvious health implications) that there were only a few items left on the shelf by the time I discovered this - how many people didn't actually detect this before purchase/consumption??

I, personally, am a long standing, faithful TESCO customer, however, I now have very serious doubts about the food standards - too many incidents recently in the media regarding health issues for my liking!!

TESCO, please do something about this - someone could end up VERY sick and, unfortunately, your staff appear blissfully unconcerned....

A VERY concerned customer. Vicki P viccatpat@yahoo.co.uk

Media Request FAO Tesco Staff

"Are you a current or former Tesco employee? Did extreme targets cause you to cut corners in your job? Are you a manager or supervisor who was forced to compromise your standards in order to keep profits on track? If so please get in touch with this site."

Tesco Staff: rat problem is bigger than you know!

The Andover Advertiser reports: An Andover Tesco superstore worker claims their rat problem is far bigger than has previously been suggested by the supermarket - and the infestation has been known about for at least 18 months.

But Tesco strongly refute the claim, saying they would have been shut down if that were so.

The store worker, who does not wish to be identified for fear of losing his job, claimed trays used in the home delivery service (the dot-com delivery area) were regularly found covered in rat droppings. He said staff joked about getting a cat in to deal with the vermin.

He said: "They've known they've had rats for ages but there's nothing they will do about it.

"If it was a little bakery or corner shop then a health inspector would be straight in there but because it's Tesco they think they can get away with it."

The worker said the issue was only being resolved now because of the Andover Advertiser breaking the story three weeks ago.
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The original report of a mum spotting a rat inside the River Way superstore has generated dozens of comments on the Andover Advertiser's website since 20 April. Most of the comments state readers' disgust at Tesco's handling of the situation.

But a spokesman for Tesco said:"It's absolute rubbish that there have been rat droppings in the dot-com' delivery area. It's complete nonsense and I would query that source of information. We would refute these claims very strongly.

"The main thing to point out is that if there was any problem at all and the Environmental Health and Health and Safety Officers were concerned they would shut the place and of course that's not happened.

"Staff are taking it very seriously. There might be one or two junior guys that find it quite amusing but we take it very seriously.

"As for it only being sorted out because of the newspaper's involvement, well that's just complete nonsense."

In response to the original story on the 20 April a Tesco spokesman said that the store was aware of the problem but was adamant there was no risk to customers.

He said: "It's a case of taking every possible step we can to make sure these horrible things don't gain access."

A spokesperson for Test Valley Borough Council said: "Tesco has received, and will continue to receive, regular visits from the council as part of our regular food hygiene programme.

"We have been working closely with the store's management and the company's pest control service.

"They continue to take pest proofing measures which we will review with them."

Shock for mum as she spots Tesco rat in aisle

This Is Hampshire report that an Andover mum was left shocked and disgusted when she saw a rat running around Andover's Tesco superstore. Hayley Kirby, from Pilgrims Way, was shopping at the River Way store with her 12-year-old son Jordan when she saw the rat running under the bread aisle.

"I was just so shocked when I saw it come running out from under the bread.

"It was huge, definitely bigger than average, and it had obviously been eating in the store.

"Rats are vermin. They shouldn't be anywhere near Tesco.

"They are definitely the last thing you expect to see when shopping in a food store," she added.
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While she was waiting at the tills she told Jordan to look in the aisle to see if he could see anything.

"He told me members of staff were all on their knees looking under the aisles but whenever customers appro-ached they got up acting as though they weren't doing anything," she said.

Hayley later contacted Tesco's head office only to be told they were aware of the problem.

"I was told they have pest control coming in three times a week so they obviously know what's going on."

Hayley, who has shopped at Tesco for as long as she can remember, will now only shop at the superstore because its convenient..

"It's only down the road and I admit I'll be wary whenever I walk in there but I'll just remember not to buy any open ended food. Who knows which French stick the rats have been eating?"

A spokesman for Tesco said the store was aware of the problem but was adamant there was no risk to customers.

He added: "The store is based next to land used by Southern Water and rats have been an issue for the whole of the retail area. We are working as hard as we can to eradicate the problem by meshing and sealing up points of entry. It's a case of taking every possible step we can to make sure these horrible things don't gain access."

Tesco HGV Driver blows the whistle on Tesco's dirty habits?

This is a note that should be brought to the attention of all customer's at Tesco's. I used to be a HGV driver delivering all types of food/produce fresh chilled frozen etc.

I was working via an Agency company for several months, however when i applied for the vacancy i was turned down for the job not because of my excellent driving nor the fact i always did my job well. NO the fact that i dare complain to Tesco....

Having been a chef in HMFoces for several years, My health and hygiene is of reasonably good knowledge. So when i refused to take rubbish back in my lorry, that had been left outside a store for several days, The managment were not too happy. If my vehicle had been empty fair enough, however i had fresh produce on, and i think it is disgusting to have fresh produce in cages next to rubbish which could have anything inside of it , inc vermin. WOULD you buy produce if you had known it had sat next to soaking wet cardboard?

I am desperately trying to get hold of tesco's to make a formal complaint however the no i phone never seems to be answered, I hope this helps in some way.

Mr G Jones Peterborough.

Free Condom in your Tesco Sandwich?

MK News report that a horrified Michelle Lewis was violently ill after she bit into a Tesco cheese sandwich and found a condom inside.

The single office worker from Milton Keynes, Bucks, has contacted her doctor for tests after fearing she may have contracted a sexually transmitted disease.

The 28-year-old said she was disgusted when she bit into the £1.30 ploughman's sandwich and chomped down onto the unwrapped prophylactic which was hidden between the lettuce and tomato.

She was instantly sick and concerned colleagues contacted Tesco to complain.

Michelle said last night: "I bought the sandwich from the petrol station shop for my lunch while I was filling up my car.

I started to eat it while sitting at my desk. I had taken one bite out of the corner, which was fine.

When I took the second bite I felt something rubbery in my mouth. I ran to the sink and the condom was hanging out of the sandwich. I threw up in the toilet straight away.

"It is a disgusting and vile thing to put in a sandwich. If this was somebody's idea of a practical joke at the factory they are clearly very sick minded. This is the most disgusting thing that has ever happened to me.

"This has put me off buying prepacked sandwiches for life. I shall bring my own in from on." The vegetarian sandwich, which claims to contain 'no artificial flavours', was in a sealed package when Michelle purchased it at the Tesco store Buckingham.

The condom, which did not appear to be used, was unwrapped from its foil covering and covered in Branston pickle.

Michelle, who works as a training assessor for Protocol Skills in Milton Keynes, contacted Environmental Services to take away the soiled sandwich.

She said: "My complaint to Tesco has been ignored. I just want someone to take it seriously but instead I had a manager telling me there was nothing they could do and it was just something that happened.

I was outraged by their attitude.

"Tesco is the largest grocery store in Britain and this sort of thing shouldn't happen." A spokesman for Tesco's store said: "We can't imagine how something like this would happen, but we will be carrying out an investigation with our supplier. We would like to apologise."

Tesco Crew Not Down With Tesco!

Hi there I work in an express store in the city centre of Glasgow and its the worst job i've had. We have only been open a matter of weeks and the staff and managers are overworked and stressed out all the time. The shelves are empty and dirty and most of us are looking elsewhere for jobs.Anonymous disgruntled employees........

Tesco Still Not Recycling Properly!!!

I am very disappointed and extremely annoyed, I visited the Warrington Tesco Superstore like I do every week, to do my recycling and at the same time my weekly shop. I was very annoyed and disgusted when i visited the store last week (wed) mid morning, to go to the recycling bins, and find that they were all over spilling with rubbish, and there were 10 - 15 bags full of recycling rubbish that had just been dumped in and around the recycling bays, the bins looked like they hadnt been emptied for at least 2 weeks.

I think it is so wrong that the government are extremely hot on members of the public recycling even to the point of us being charged if we dont recycle items properly and stores like the Warrington branch cant even be bothered to control their contractors to empty the bins regularly and keep the bays clear of rubbish.

Needless to say i was so annoyed that i did end up going to Morrisons in Warrington where i did my recycling and my shop at the same time.

A response as to why it was allowed to get in that state would be good, i know my mother is starting to recycle and i told her whatever she does dont bother going to tescos as they dont even bother to empty the bins, that i have also introduced her to morrisons where she does her shopping aswell as recycling. Im afraid if Tescos dont improve they are going to be loosing alot of business.

Regards
M Bowden