The media have now started reporting widely that Tesco's fuel is not fit for purpose and Quentin Wilson, motoring journalist, is warning drivers not to run their cars on Tesco's seemingly dirty fuel which he states seems to be contaminated after coming here to the UK on unclean chemical tankers. Tesco have been saying since early February when we first covered this complaint that they had tested their fuels and nothing was wrong and also that hardly anyone was complaining - given what is emerging in the media now it seems probable that Tesco were lying to customers, certainly about the number of complaints. Can we ever trust Tesco again when they appear to lie to customers so readily?While we wait for the official line to come through (via Trading Standards who are now investigating Tesco's dirty fuel), here's another report of Tesco's fuel damage that we have recently been emailed:
I had a problem with diesel I bought on Tuesday 30th January from Tesco Bursledon, Hampshire. In the afternoon I had a new fuel tank fitted and my 'old' diesel put back in, then I filled up in the evening with diesel from Tesco. On Sunday 4th Feb I was driving home on the M3 near Winchester when I started to lose power. I drove very slowly to my friends house as she and her daughter were passengers at approx 10mph or less. As the car was getting worse I decided to call the RAC who did various checks and drained off some diesel which I still have. I managed to get home with the RAC van following and then took the car back to my local garage the next day. I had to use two buses to get to work for two days so it was inconvenient as well as the cost of labour, fuel filter and fresh fuel.
Judy Dunkley
I know not everyone picks things up like I do but it is actually the source of the fuel not Tesco's!
ReplyDeleteAfter filling up at the tesco extra store with petrol, I started to experience problems with car. I took it into mercedes benz, who confirmed that the petrol tank was contaminated with dirty fuel. I have had to have the petrol tank emptied and new oxygen filters fitted at a cost of £ 500.00 I have also been without my car for over a week and as a full time working single parent this leaves me almost stranded..are tescos going to foot my bill??
ReplyDeleteHang on? What qualifies Wilson to say that all Tesco fuel is bad? An English Literature degree? A hosting job on a crap car show on a channel no one watches? He's just dsesperate to get his name in the press, and the anti-Tesco bunch leap at the chance to rubbish the company.
ReplyDeleteFact is, Tesco don't make the petrol, and as a Customer Service worker in store, I have access to the computerised complaints system. I have seen nothing in terms of complaints from my store at all. In fact, last time i looked, at the weekend, there were none from the country. If the industry passes the fuel as fit for use, then really i don't see the problem. Alright, people with expensive overpriced under-engineered cars may be overcharged massively by their garages to fit a tiny mass-produced probe or filters, but that isn't Tesco's fault.
Put simply, my nan is equally qualified as this desperado to talk about the state of Tesco fuel, and if i ask her, she'll release a statement saying it's fine.
Yes, shouldn't people be more concerned with the original supplier of this fuel? Afterall, it's not just Tesco who were affected by this.
ReplyDeleteAlso, the problem in the media curretnly is about PETROL, will those idiots who drive diesel cars shut up. Who would buy a deisel car anyway??!!! LOL
tm
ReplyDeleteI would have thought a Tesco Manager would be aware of the Sale of Goods Act. The RETAILER is responsible, not the supplier.
Yes I know that you fool.
ReplyDeleteI'm not going to bother explaining the point as you are obviously far too thick.
"Sir Henry Morgan said...
ReplyDeletetm
I would have thought a Tesco Manager would be aware of the Sale of Goods Act. The RETAILER is responsible, not the supplier."
Apparently he's only a tescos manager when he's in a tescos store! ...but always a belligerent fool it seems!
I called you a fool first, think of your own insults.
ReplyDeletetm
ReplyDeletead hominem is always resorted to by those who have no real argument.
I'm not too thick to understand any point you might care to make. I have an IQ measured at 164 (99th percentile - which means I'm cleverer than 99 out of every 100 people, on average, that I interact with), and have an education to postgraduate level from two good, old, universities. I'm sure I will be able to understand anything you say.
So make the point you previously thought I would be too thick to understand. Who knows, if it's valid I may even come to agree with you?
However, it would still be irrelevant. Sale of Goods Act will still apply.
"Sir henry morgan"
ReplyDeleteDO you too postgraduate degrees allow you to realise that everyone is directly blaming Tesco on this site. DO Tesco produce petrol? No, they sell it to you, but buy it from a supplier. "Tesco petrol" doesn't actually exsist. Yes, they are responsible for returning the value of petrol, if it can be proved to be faulty. But It's not they're fault IF it has been contaminated.
Does that make sense to you? Or are your "two postgraduate degrees" in useless subjects like Art History or Sociology?
Anon
ReplyDeleteNo - BSc +
I do understand what you're saying, but the customer buys from the retailer. THAT interaction, and it's consequences have nothing to do with the fuel supplier. After sorting out any dispute with the customers, it's up to TESCO to then pursue compensation from the supplier - and on up the chain of supply. Tesco could do itself nothing but good if, in the circumstances, it just paid out a few million in ex-gratia payments to the people aggrieved over this fuel business (on production of appropriate receipts, of course), then itself took up the issue with the original supplier.
It's not as if Tesco couldn't afford to do this. Perhaps Tesco has too many nit-picking lawyers working for it?
And don't misunderstand me: I LIKE Tesco. I find shopping there a pleasant experience, I find the overall quality of the products to be excellent - and some of the 'Value' products really are good value - I like the product range, all - all - staff I've ever interacted with have been very helpful and friendly. I don't diss Tesco. Tesco would not be the retail giant it now is if it wasn't good at what it does.
But where Tesco makes a cock-up it shouldn't diss the customer for complaining. And ALL organisations and individuals make cock-ups now and again.
Don't get aggressive with me. I spent twenty-two years in military life before I went for an education: eight years for this country, and fourteen years on various contracts in Africa and the Middle East. You don't know what aggressive is. I do.
Sir Henry Morgan,
ReplyDeleteYour comment to me:
" I would have thought a Tesco Manager would be aware of the Sale of Goods Act. The RETAILER is responsible, not the supplier "
Where did I say that Tesco isn't responsible under the Sale of Goods Act??
Did I say that customers should not attempt refunds/compensation from Tesco and go to the supplier insead?
No, I did not.
I really think an apology is in order if you have any integrity.
Apology? After the way you throw insults around at all and sundry?
ReplyDeletePots, kettles and black are words that spring immediately to mind.
Lawyer, are we?
Well at least you didn't deny being wrong.
ReplyDeleteI do deny being wrong. You can usually get a fair idea of who is wrong be noting who first resorts to ad hominem attacks.
ReplyDeleteMy recommendation for Tesco's best course of action as stated above, is correct. The longer and louder this business goes on, the more Tesco will lose money from it.
You can shout your insults out from now until the crack of doom. All you do is turn people against you, and against your employer.
I'm beginning to believe that what you do here actually IS your Tesco employment. I think Tesco ought to soon realise you're not doing a very good job.
That is the end of my conversation with you because it has become obvious there's just no getting through to you. Further conversation is a waste of my time.
Actually, most people agree with my comments. I'm quite popular!
ReplyDeleteof course its Tescos fault... to elaborate, lets look at the food. If I were to get salmonella from their eggs, could they say "not our fault guv, we did not lay them"?
ReplyDelete"I'm quite popular!"
ReplyDeleteAmongst your homies, 'cos you know all the big swear words.
Where's the statement from anonymous' gran on the fuel quality?
"If the industry passes the fuel as fit for use, then really i don't see the problem." The industry haven't passed the fuel as fit for use, only that it conformed to BS EN 228, which is a basic quality standard which does not say 'must not contain more than 100ppm silicon/cheese/gerbils, etc.' It is not an exhaustive standard.
Also; "DO Tesco produce petrol? No, they sell it to you, but buy it from a supplier." As I have already shown, TESCO is a 25% stakeholder of Greenergy so, for all intents and purposes, TESCO is the retailer AND supplier!
BTW, I still see no issuing of an apology for supplying contaminated fuel to the public, but I do see a continual barrage of 'ad hominem' abuse against those who would voice a complaint.
TESCO. Every silicon helps.
I can't actually see how your use of the slang "homie" relates at all to Tesco. Or do you think it makes you look cool using words like that? Unless of cause Tesco has some thing to do with black american ganstas and rappers, but last I checked it did not.
ReplyDeletestill waiting to see the "popular!!!!!!" tesco managers amazing comments seeing as he/she claims people are too thick to understand his/her invincible point of view but it's pretty clear a) who's thick and b) who's losing the argument!
ReplyDeleteMy scorecard reads:
Sir Henry 3
Mark G 2
TM -2
TM give up while you are only in single digit minus scores!!!!
"of course its Tescos fault... to elaborate, lets look at the food. If I were to get salmonella from their eggs, could they say "not our fault guv, we did not lay them"? "
ReplyDeleteIt's not their fault! You have to be reasonable at what you expect people to be able to do. With eggs for example say your a greengrocer not Tesco's how on earth would you be able to tell if an egg you sell has salmonella or not?
The fault is the original supplier.
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